Good
6.0
Pros:
I usually stay in this hotel because is pet friendly, it’s clean and it has a good parking lot
Cons:
The last time I stayed here there was an issue with the suite I reserved through Booking.com. The suites are not supposed to be pet friendly and they said they only have a specific floor where dogs are allowed, however they could fix the problem. Despite the unhelpful options they offered previous fixing it, after driving 7 hours to Toluca this kind of response is deceiving. I travelled with my mom and sister and we were expecting to stay in a large room with two beds. This suite does have one queen size bed and a sofa bed, whereas the sofa bed was in bad conditions, somehow functional and the mattress was the worst due to the uncomfortable springs and uneven structure. I reserved for 3 persons and during our visit they didn’t make sure we had proper quantities on towels and toiletries. By any means, the staff was helpful still slow, probably they are running out of enough numbers off staff. I think the rooms for 2 persons are better than the suite. If I come back I would stay in a regular room than expecting to find a suite with the promised comfort.
Excellent
9.0
Pros:
We only stayed here for one night to visit Nevado de Toluca. The hotel offers a great value for money. It is not the most beautiful or special hotel but the rooms are big and clean and the beds very comfy. There is nothing we missed and we found this hotel a good option for a night's stay. The hotel is on the outskirt of town but easy to reach with a car and has a big parking lot. Across the street there is a supermarket and also in walking distance a Dominos pizza - we found both very handy.
Excellent
10.0
Pros:
very spacious , comfortable and clean room , staff extremely helpful
Cons:
nothing to dislike at this hotel
Excellent
10.0
Pros:
Everything OK!
Excellent
10.0
Pros:
I have been there twice and my experience is very positive, the staff is friendly and efficient. My small 5 pounds chihuahua enjoyed the little bed they offer to make it feel comfortable. Is pretty near to the airport, and comercial areas like supermarkets, pharmacies, convenience store, and even a shopping centre.
Cons:
I wish the restaurant in the hotel would be more pet friendly even for a small size dog inside its carrier.
Excellent
9.0
Pros:
So clean, comfortable and the staff it is so kindly. Very recommended..!!
Excellent
8.3
Pros:
Coffee was good
Cons:
Everything was fine
Good
7.5
Pros:
Very convenient location for passengers arriving at or departing from Toluca Airport.
Cons:
I did not dislike anything about this hotel.