Front desk staff member did not greet nor ask if I had ever been there. Did not tell us anything about the facility or amenities the hotel offered. Seemed aggravated that I had booked with an outside agency. Room was not cleaned one day & had to chase someone down to get it cleaned. Rooms need a little facelift.
Good food,nice pool, comfortable beds
Inside the hotel was very cold
LOVED the pool!!! great extended hours, heated, and lap lane.
breakfast should be included, even if it's a small selection
Oasis in the sky
The Bonaventure is a rather unusual hotel, built in a very late 20th century modern style on the top 2 floors of an office/convention center building. Its rooms are laid out in a ring, surrounding a center lobby area with a bar and restaurant, year-round outdoor heated pool and hot tub, and a pond with ducks. Rooms are sleek and modern in a 1960-70s way, but comfortable and updated with firm beds and very nicely sized bathrooms. The rooms are very quiet, The ring layout means that there is minimal hallway noise and the hotel is high enough and with thick enough windows that there is almost no street noise (and many rooms face inner courtyards instead of the street). Staff and service are friendly and efficient, without being intrusive. Bonaventure isn't super-deluxe, but it is a welcoming, calming, and unique experience.
The only things I can think of is that the walk to the rooms can be a little long, due to the unusual layout and the fact that there are only 2 elevators between the street level and the lobby on the 10th floor. And guests should be aware that there will be short stairways between the lobby area and the hallways for the rooms. The drain in our tub was quite slow, but we let management know and they said the situation would be fixed before the next guest came. There is not a lot going on in the immediate area around the hotel, particularly at night (but there is a large train station across the street with multiple food options, including late fast food and a 24 hour Tim Horton's, and hotel is connected through convention center to underground passages and Metro station).
across the street from the train station central location; within walking distance to restaurants and sights link to underground passageways friendly and helpful staff small hotel [2 floors of building?] newly renovated lobby, restaurant and bar easy self-parking or valet
room upholstery is a bit dingy
Great staff, good location.
Great staff! Front desk, concierge, door, all very kind and helpful. The duck pond on the property is adorable and a great place to relax and read a book.
Fun stay in Montreal
Hotel has a good location. Close to old port area - 15 min walk, and some nightlife. Good pool. Nice lobby. Room was comfortable and clean.
Staff was not very friendly upon check in although the housekeeping service was very responsive and the concierge was enthusiastic.
Service was not good
Our room was very clean. The bed was comfortable. Although we had heard some concerns about night time noise, the hotel was quiet during our stay. The pool was lovely as ever, and a hot tub has been added since our last stay. The water temperature was just right in both pool and hot tub. Lockers for your clothes are free. The exercise room is nice. The duck pond was fun to watch.
A hotel the size of the Bonaventure could really use three hot tubs, especially since (unlike many hotels) the pool is so popular. We thought the hotel restaurants were a little expensive, although there are some reasonable dining options in the levels below Place Bonaventure. The carpeting in the hallways looks very worn, but on closer inspection, it's the pattern.
-Facility was great -Very clean -Felt luxurious -Good service
-Hotel employees were on strike and it was uncomfortable to cross picket lines, some amenities unavailable, but overall regular service seemed unaffected.
Overall a good stay
Incredibly close to the Bell Center. Easy access in and out of the city. Roof top gardens and pool. Beds were very comfortable and clean. Staff was also friendly and helpful.
Small bathroom and lack of inexpensive television options.
The pool and convenience to downtown are big pluses at this hotel. The staff is very friendly and helpful. The rooms are clean and well maintained. Quiet rooms. We hope to come back again.
Good quality mattresses, bed comfort and linen exceptional
The staff were very curtious.
The only complaint i have is finding the entrance, i had to drive around the building a few times before i found where it was..
First rate hotel in excellent downtown location. Helpful, friendly and professional staff.
Clean, basic comfort; high-end facility. Not intrusive. Congenial. Moderate walking distance to sights (Vieux Port) and shopping (Ste-Catherine and underground Ville-Marie) and city-tour terminals.
They first overcharged us as compared to what we booked on booking.com. Then initially they refused to change the invoice and only when a copy of our booking was e-mailed to them, did they change their invoice. Through all this, there was no contrition, and much delay and harassment
I think the Hotel had a great layout with the outside garden and water works. I especially aoppreciated the outside smoking area.
Staff is friendly, location of hotel is good.
Quality of room-service food is below avarage. Second time I stayed and again had no warm water (you have to wait for 3 mins). Avoid laundry service as they seem not to comply with my request.
In the heart of downtown Montreal, Canada, the Hotel Bonaventure offers warm hospitality and exceptional services suited to please business and leisure travelers alike. In addition, this large convention hotel is home to premier conference facilities specializing in hosting large & small meetings, exhibitions and conventions.
Policies vary by room type and provider.