Mercure Paris Opéra Garnier

It's location is perfect for a city trip in Paris, with metro, RER, shops & lots of restaurants near by.

We had a room at the street side: since it was quite hot in the room (& impossible to stop the heating system), we opened the window, with some city noise by the morning.

Excellent location, close to St. Lazare station & the department store, Primtemps & La Fayette. They upgraded me to the Privilege room of which is very spacious & clean. They offered me a welcome pack with small bottles of water & snack & free consumption of non-alcoholic drinks in the minibar. Good breakfast. However, air conditioning system is not working very well, even we put the temp to the lowest but it's still too warm & stuffy. We then opened the window which we felt much better, but the window can't be secured at half open position, that's made us feel unsafe while sleeping, we placed our suitcases in front of the window to block it from fully open.

Even we have put the "Do not disturb" sign, the housekeeping still entered my room & serviced it. We have reflected this to the reception & they told us that if we don't want our room to be serviced, have to tell them in advance, so that they will informed the housekeeping.

Hotel room is very comfortable, staff is very polite and helpful. Breakfast is good.

The hotel is located in the heart of shopping area, however, it's not easy to find it at the first time.