Pullman Paris Centre Bercy

booking.com did not send the confirmation to the Hotel, when we arrived with our confirmation number, they did not have it. very upset with that

great location within easy reach of city centre

Nice comfortabel hotel, modern and god facilities

The staff i did encounter was rude and not guest oriented. My pay tv was not working and I did call the reception at 1o,30 at night. After struggling for a half hour with the tv I did not get it to work. After contacting the reception again I was informed that there was a technical problem and theta it would be fixed next day. I did inform the lady that this was not acceptable for me she informed me rude that the technical department was closed and that she could not help me further and hang up the phone without a further word. Also in the lobby I had an unpleasant encounter with on of the staff, I was having my morning coffee and was smoking a small cigar the size of a cigarette in the smoking section . While being on the phone the waiter told me that I was not allowed to smoke a cigar, I interrupted my phone conversation and ask why, he told me that it was written on a sign that was standing on the other table. Stupid of me I had to go first around all the tables in the lobby and see and read all the signs. There was no ashtray on the table so I wanted first to finish my phone call and then dispose of my cigar. This was not enough for the waiter, he told me angry, I told you before you are not allow to smoke a cigar here. I did ask him what he wanted me to do, stop my business phone conversation and start running around looking for an ashtray or put the dammed cigar in my nose or ear. An angry look and an ashtray thrown ont the table was the result