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(Round-trip)
Airports
Origin
Toronto
C$ 421
only
C$ 421
Destination
Paris
C$ 421
only
C$ 421
Wed, 24 Jan
YYZ
CDG
10h 35m
Wed, 31 Jan
CDG
YYZ
10h 50m
C$ 421
Trip: 8 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
KEF
BRU
Mediocre 3.6

Only the price

Had to run cause first flight very late Why does this airline calculate to not let people having a break, real food, shopping, smoking in Rekjavik. Late in Bru too + half a mile to walk No food available on board, only junk sad!

KEF
ORD
Excellent 8.4

The connecting flight waited for us in Reykavik. The stewardess was helpful in helping my wife and I find a place to sit together. All else went smoothly.

SXF
KEF
Good 6.0

The good InterCity Hotel to wait out our cancellation.

Any airline might need to cancel a flight, but WOW Air needs to work at its communication.Was it weather in Chicago (the forecast was fine), Reykavik (but another flight headed out the same time), or were we lied to? We learned our flight was cancelled at the gate. Other passengers received phone messages, we did not. There was nothing on the monitors in the airport to say the flight was cancelled. Cannot WOW and the airport ensure this is communicated in multiple ways? We were grateful WOW put us up in a nice hotel for two days, but did it have to be two days? We re-booked and got a confirming email, but with no evidence of our reservation on the app or the website, we headed to the airport not knowing whether we had a seat or not. Hope this helps to prevent customers turning away from WOW because the concept of WOW is a good one.

YYZ
KEF
Mediocre 2.0

Nothing at all

Service there carryon system

ORD
KEF
Mediocre 2.8

Great little airport in Iceland , fast customs lane and between gates liked the smoking patio.at Reykjavik About WOW : only the price and nice lady at BRU check-in

BRU-CHI arrived very late, no time for anything at Reykjavik like eating/shoping. This won't make me spend more on the plane! Same problem return CHI-Reykjavik, had to run for making the connection Pilot talking every 10 mn + light on all the time .True on the 4 WOW flights Crew traying to sale junk all the time -BUT- No real food avalable on the 4 flights Iven not 1 cup of water without a credit card. Very stupid and not legal Why don't you make people pay to go restroom?

Wed, 10 Jan
YYZ
CDG
10h 00m
Wed, 17 Jan
CDG
YYZ
10h 45m
C$ 467
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6243 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
MUC
Good 7.0

Really? Not even a snack on a 6 hour flight?

KEF
BOS
Mediocre 2.0

Iceland Air itself is fine.

I had to buy the tickets through JustFly, which is an absolute scam and bilked me out of $750.

BOS
KEF
Good 6.6

Service of staff was sub par compared to other airlines serving Germany

KEF
EWR
Good 7.3

It was a smooth flight and the crew were quite attentive.

I didn't like the confusion of boarding. We stood in a long line for quite a while before boarding began. There were three other lines going to other destinations, which made it confusing and packed with people. Check in was a little stressful as well. Due to a belt malfunction, we had to wait in line for a long time without any information. Once we were able to check our bags, my husband's bag was declined. We had to wait in another line before finally getting the go ahead to go to customs. For the amount of money I paid, I thought a snack would have been provided.

KEF
CPH
Mediocre 2.0

Flight was canceled and I had to find out through twitter, they never called me about it until two hours before my new flight that they had put me on. Couldn't even reach them by phone. The calls would drop each time.

Thu, 25 Jan
YYZ
CDG
10h 35m
Thu, 1 Feb
CDG
YYZ
10h 50m
C$ 421
Trip: 8 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
KEF
ORD
Excellent 8.4

The connecting flight waited for us in Reykavik. The stewardess was helpful in helping my wife and I find a place to sit together. All else went smoothly.

KEF
BRU
Mediocre 3.6

Only the price

Had to run cause first flight very late Why does this airline calculate to not let people having a break, real food, shopping, smoking in Rekjavik. Late in Bru too + half a mile to walk No food available on board, only junk sad!

YYZ
KEF
Good 6.5

Staff were very nice on the flight. Price of ticket was great if you're able to travel light & bring a small personal item only (otherwise you are charged for baggage).

Your flight is only economical if you don't need to bring a carry-on or check a bag. Also if you bring your own snacks/light meal as everything else is an added cost. Water isn't even provided. Seats are ok, could be a bit more comfortable.

KEF
LGW
Okay 4.3

The crew.

In Iceland, I didn’t think the boarding process could be any worse then the first leg of the flight, but it was. They were making announcements looking for 5 volunteers to stay overnight and catch the next flight out as this one was full. I believe I was the only volunteer and somehow i still ended up making the flight. This caused a lot of confusion with my friend picking me up in London. No passengers knew what was happening in Iceland as there was no communication from the airline and panic had started to spread. They didn’t even tell us we were to board a bus once through the gate, that took us to our plane. No one directed us once on the tarmac, so on the plane people from the front were coming from the back door.... chaos.

KEF
ORD
Okay 4.6

Our first flight was delayed so they held the aircraft for us! Crew were accommodating and helpful!

There was no in flight food, and due to the fact that our initial flight was late it meant we had no chance to purchase food at the airport. We were informed by email, but only the same morning, by which time we were already in the air!

Mon, 29 Jan
YYZ
CDG
10h 35m
Mon, 5 Feb
CDG
YYZ
10h 50m
C$ 421
Trip: 8 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
KEF
ORD
Excellent 8.4

The connecting flight waited for us in Reykavik. The stewardess was helpful in helping my wife and I find a place to sit together. All else went smoothly.

SXF
KEF
Good 6.0

The good InterCity Hotel to wait out our cancellation.

Any airline might need to cancel a flight, but WOW Air needs to work at its communication.Was it weather in Chicago (the forecast was fine), Reykavik (but another flight headed out the same time), or were we lied to? We learned our flight was cancelled at the gate. Other passengers received phone messages, we did not. There was nothing on the monitors in the airport to say the flight was cancelled. Cannot WOW and the airport ensure this is communicated in multiple ways? We were grateful WOW put us up in a nice hotel for two days, but did it have to be two days? We re-booked and got a confirming email, but with no evidence of our reservation on the app or the website, we headed to the airport not knowing whether we had a seat or not. Hope this helps to prevent customers turning away from WOW because the concept of WOW is a good one.

KEF
EWR
Okay 5.0

I already emailed WOW customer service and have yet to receive a response. Please respond to my email as it has been past your typical turnaround time

ORD
KEF
Mediocre 2.8

Great little airport in Iceland , fast customs lane and between gates liked the smoking patio.at Reykjavik About WOW : only the price and nice lady at BRU check-in

BRU-CHI arrived very late, no time for anything at Reykjavik like eating/shoping. This won't make me spend more on the plane! Same problem return CHI-Reykjavik, had to run for making the connection Pilot talking every 10 mn + light on all the time .True on the 4 WOW flights Crew traying to sale junk all the time -BUT- No real food avalable on the 4 flights Iven not 1 cup of water without a credit card. Very stupid and not legal Why don't you make people pay to go restroom?

YYZ
KEF
Mediocre 2.0

Nothing at all

Service there carryon system

Thu, 11 Jan
YYZ
CDG
10h 00m
Thu, 18 Jan
CDG
YYZ
10h 45m
C$ 467
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6243 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
BOS
KEF
Good 6.6

Service of staff was sub par compared to other airlines serving Germany

KEF
BOS
Mediocre 2.0

Iceland Air itself is fine.

I had to buy the tickets through JustFly, which is an absolute scam and bilked me out of $750.

LGW
KEF
Excellent 8.3

After a long journey overall, it was nice to have an easy plane ride to Iceland!

N/A

KEF
CPH
Mediocre 2.0

Flight was canceled and I had to find out through twitter, they never called me about it until two hours before my new flight that they had put me on. Couldn't even reach them by phone. The calls would drop each time.

BOS
KEF
Mediocre 2.0

Tried to reschedule flight just a few days later because of a friend's wedding. It would have cost more in fees to reschedule the flight than it cost in the first place, and THEN I would have had to pay for an entirely new flight. JustFly was absolutely awful to work with and showed neither remorse nor compassion.

Mon, 22 Jan
YYZ
CDG
10h 35m
Mon, 29 Jan
CDG
YYZ
10h 50m
C$ 424
Trip: 8 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
ORD
KEF
Mediocre 2.8

Great little airport in Iceland , fast customs lane and between gates liked the smoking patio.at Reykjavik About WOW : only the price and nice lady at BRU check-in

BRU-CHI arrived very late, no time for anything at Reykjavik like eating/shoping. This won't make me spend more on the plane! Same problem return CHI-Reykjavik, had to run for making the connection Pilot talking every 10 mn + light on all the time .True on the 4 WOW flights Crew traying to sale junk all the time -BUT- No real food avalable on the 4 flights Iven not 1 cup of water without a credit card. Very stupid and not legal Why don't you make people pay to go restroom?

KEF
LGW
Okay 4.3

The crew.

In Iceland, I didn’t think the boarding process could be any worse then the first leg of the flight, but it was. They were making announcements looking for 5 volunteers to stay overnight and catch the next flight out as this one was full. I believe I was the only volunteer and somehow i still ended up making the flight. This caused a lot of confusion with my friend picking me up in London. No passengers knew what was happening in Iceland as there was no communication from the airline and panic had started to spread. They didn’t even tell us we were to board a bus once through the gate, that took us to our plane. No one directed us once on the tarmac, so on the plane people from the front were coming from the back door.... chaos.

YYZ
KEF
Okay 4.3

The cabin crew, their uniforms, the pink lights, the menu for souvenirs.

Lack of communication, fees are very expensive for luggage. I flew Toronto to Iceland and Iceland to London. In Toronto the crew arrived late and had people who checked in online come and show their iD documents. People were confused and lining up for regular boarding so half way through they just started boarding. It was ridiculous.

KEF
ORD
Okay 4.6

Our first flight was delayed so they held the aircraft for us! Crew were accommodating and helpful!

There was no in flight food, and due to the fact that our initial flight was late it meant we had no chance to purchase food at the airport. We were informed by email, but only the same morning, by which time we were already in the air!

YYZ
KEF
Good 6.5

Staff were very nice on the flight. Price of ticket was great if you're able to travel light & bring a small personal item only (otherwise you are charged for baggage).

Your flight is only economical if you don't need to bring a carry-on or check a bag. Also if you bring your own snacks/light meal as everything else is an added cost. Water isn't even provided. Seats are ok, could be a bit more comfortable.

Fri, 12 Jan
YYZ
CDG
10h 00m
Fri, 19 Jan
CDG
YYZ
10h 45m
C$ 467
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6243 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
LGW
KEF
Good 6.0

The lights in the cabin were great set up to look like the Aurora

Offered 1 drink and no snack. Rarely do you see the crew on their flights

HEL
KEF
Excellent 10.0

Crew very nice, food delicious and nutritious

BOS
KEF
Good 6.6

Service of staff was sub par compared to other airlines serving Germany

LGW
KEF
Excellent 8.3

After a long journey overall, it was nice to have an easy plane ride to Iceland!

N/A

KEF
IAD
Mediocre 3.6

I made it home with my luggage.

Absolutely chaos boarding, seats way to close together in both width and length. They had open seats with more room, told me I couldn’t move seats but let others. Each leg of the flight the pilots landed like the plane fell out of the sky! The crew was yet again nowhere to be found during the flight. They do offer food for sale during the flight but it’s at outrageous Icelandic prices!! Never again!!!

Sun, 14 Jan
YYZ
CDG
10h 00m
Sun, 21 Jan
CDG
YYZ
10h 45m
C$ 467
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6243 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
BOS
Mediocre 2.0

Iceland Air itself is fine.

I had to buy the tickets through JustFly, which is an absolute scam and bilked me out of $750.

KEF
CPH
Mediocre 2.0

Flight was canceled and I had to find out through twitter, they never called me about it until two hours before my new flight that they had put me on. Couldn't even reach them by phone. The calls would drop each time.

LGW
KEF
Excellent 8.3

After a long journey overall, it was nice to have an easy plane ride to Iceland!

N/A

BOS
KEF
Good 6.6

Service of staff was sub par compared to other airlines serving Germany

ORD
KEF
Good 7.0

Such a short connection time. 45 minutes does not allow for much margin of error.

Wed, 17 Jan
YYZ
CDG
10h 35m
Wed, 24 Jan
CDG
YYZ
10h 50m
C$ 431
Trip: 8 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
KEF
LGW
Okay 4.3

The crew.

In Iceland, I didn’t think the boarding process could be any worse then the first leg of the flight, but it was. They were making announcements looking for 5 volunteers to stay overnight and catch the next flight out as this one was full. I believe I was the only volunteer and somehow i still ended up making the flight. This caused a lot of confusion with my friend picking me up in London. No passengers knew what was happening in Iceland as there was no communication from the airline and panic had started to spread. They didn’t even tell us we were to board a bus once through the gate, that took us to our plane. No one directed us once on the tarmac, so on the plane people from the front were coming from the back door.... chaos.

SXF
KEF
Good 6.0

The good InterCity Hotel to wait out our cancellation.

Any airline might need to cancel a flight, but WOW Air needs to work at its communication.Was it weather in Chicago (the forecast was fine), Reykavik (but another flight headed out the same time), or were we lied to? We learned our flight was cancelled at the gate. Other passengers received phone messages, we did not. There was nothing on the monitors in the airport to say the flight was cancelled. Cannot WOW and the airport ensure this is communicated in multiple ways? We were grateful WOW put us up in a nice hotel for two days, but did it have to be two days? We re-booked and got a confirming email, but with no evidence of our reservation on the app or the website, we headed to the airport not knowing whether we had a seat or not. Hope this helps to prevent customers turning away from WOW because the concept of WOW is a good one.

KEF
ORD
Excellent 8.4

The connecting flight waited for us in Reykavik. The stewardess was helpful in helping my wife and I find a place to sit together. All else went smoothly.

ORD
KEF
Mediocre 2.8

Great little airport in Iceland , fast customs lane and between gates liked the smoking patio.at Reykjavik About WOW : only the price and nice lady at BRU check-in

BRU-CHI arrived very late, no time for anything at Reykjavik like eating/shoping. This won't make me spend more on the plane! Same problem return CHI-Reykjavik, had to run for making the connection Pilot talking every 10 mn + light on all the time .True on the 4 WOW flights Crew traying to sale junk all the time -BUT- No real food avalable on the 4 flights Iven not 1 cup of water without a credit card. Very stupid and not legal Why don't you make people pay to go restroom?

KEF
ORD
Okay 4.6

Our first flight was delayed so they held the aircraft for us! Crew were accommodating and helpful!

There was no in flight food, and due to the fact that our initial flight was late it meant we had no chance to purchase food at the airport. We were informed by email, but only the same morning, by which time we were already in the air!

Wed, 31 Jan
YYZ
CDG
10h 00m
Wed, 7 Feb
CDG
YYZ
10h 45m
C$ 467
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6243 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
BOS
Mediocre 2.0

Iceland Air itself is fine.

I had to buy the tickets through JustFly, which is an absolute scam and bilked me out of $750.

ORD
KEF
Excellent 8.0

The experience was fine other than I was surprised for an international flight I had to buy food.

KEF
MUC
Good 7.0

Really? Not even a snack on a 6 hour flight?

ORD
KEF
Good 7.0

Such a short connection time. 45 minutes does not allow for much margin of error.

LGW
KEF
Good 6.0

The lights in the cabin were great set up to look like the Aurora

Offered 1 drink and no snack. Rarely do you see the crew on their flights

Thu, 18 Jan
YYZ
CDG
10h 35m
Sat, 27 Jan
CDG
YYZ
10h 50m
C$ 431
Trip: 10 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
KEF
ORD
Excellent 8.4

The connecting flight waited for us in Reykavik. The stewardess was helpful in helping my wife and I find a place to sit together. All else went smoothly.

YYZ
KEF
Mediocre 2.0

Nothing at all

Service there carryon system

ORD
KEF
Mediocre 2.8

Great little airport in Iceland , fast customs lane and between gates liked the smoking patio.at Reykjavik About WOW : only the price and nice lady at BRU check-in

BRU-CHI arrived very late, no time for anything at Reykjavik like eating/shoping. This won't make me spend more on the plane! Same problem return CHI-Reykjavik, had to run for making the connection Pilot talking every 10 mn + light on all the time .True on the 4 WOW flights Crew traying to sale junk all the time -BUT- No real food avalable on the 4 flights Iven not 1 cup of water without a credit card. Very stupid and not legal Why don't you make people pay to go restroom?

KEF
ORD
Okay 4.6

Our first flight was delayed so they held the aircraft for us! Crew were accommodating and helpful!

There was no in flight food, and due to the fact that our initial flight was late it meant we had no chance to purchase food at the airport. We were informed by email, but only the same morning, by which time we were already in the air!

KEF
FRA
Mediocre 2.0

No much

Terrible service

Tue, 6 Feb
YYZ
CDG
10h 00m
Tue, 13 Feb
CDG
YYZ
10h 45m
C$ 467
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6243 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
HEL
KEF
Excellent 10.0

Crew very nice, food delicious and nutritious

KEF
MUC
Good 7.0

Really? Not even a snack on a 6 hour flight?

KEF
BOS
Mediocre 2.0

Iceland Air itself is fine.

I had to buy the tickets through JustFly, which is an absolute scam and bilked me out of $750.

KEF
CPH
Mediocre 2.0

Flight was canceled and I had to find out through twitter, they never called me about it until two hours before my new flight that they had put me on. Couldn't even reach them by phone. The calls would drop each time.

LGW
KEF
Excellent 8.3

After a long journey overall, it was nice to have an easy plane ride to Iceland!

N/A

Sat, 20 Jan
YYZ
CDG
10h 35m
Sat, 27 Jan
CDG
YYZ
10h 50m
C$ 431
Trip: 8 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
KEF
ORD
Okay 4.6

Our first flight was delayed so they held the aircraft for us! Crew were accommodating and helpful!

There was no in flight food, and due to the fact that our initial flight was late it meant we had no chance to purchase food at the airport. We were informed by email, but only the same morning, by which time we were already in the air!

BOS
KEF
Okay 4.0

Crew was nuce

Cramped seating. No entertainment. Upcharges

KEF
EWR
Okay 5.0

I already emailed WOW customer service and have yet to receive a response. Please respond to my email as it has been past your typical turnaround time

ORD
KEF
Mediocre 2.8

Great little airport in Iceland , fast customs lane and between gates liked the smoking patio.at Reykjavik About WOW : only the price and nice lady at BRU check-in

BRU-CHI arrived very late, no time for anything at Reykjavik like eating/shoping. This won't make me spend more on the plane! Same problem return CHI-Reykjavik, had to run for making the connection Pilot talking every 10 mn + light on all the time .True on the 4 WOW flights Crew traying to sale junk all the time -BUT- No real food avalable on the 4 flights Iven not 1 cup of water without a credit card. Very stupid and not legal Why don't you make people pay to go restroom?

KEF
ORD
Excellent 8.4

The connecting flight waited for us in Reykavik. The stewardess was helpful in helping my wife and I find a place to sit together. All else went smoothly.

Wed, 7 Feb
YYZ
CDG
10h 00m
Wed, 14 Feb
CDG
YYZ
10h 45m
C$ 467
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6243 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
BOS
Mediocre 2.0

Iceland Air itself is fine.

I had to buy the tickets through JustFly, which is an absolute scam and bilked me out of $750.

KEF
IAD
Mediocre 3.6

I made it home with my luggage.

Absolutely chaos boarding, seats way to close together in both width and length. They had open seats with more room, told me I couldn’t move seats but let others. Each leg of the flight the pilots landed like the plane fell out of the sky! The crew was yet again nowhere to be found during the flight. They do offer food for sale during the flight but it’s at outrageous Icelandic prices!! Never again!!!

BOS
KEF
Mediocre 2.0

Tried to reschedule flight just a few days later because of a friend's wedding. It would have cost more in fees to reschedule the flight than it cost in the first place, and THEN I would have had to pay for an entirely new flight. JustFly was absolutely awful to work with and showed neither remorse nor compassion.

KEF
EWR
Good 7.3

It was a smooth flight and the crew were quite attentive.

I didn't like the confusion of boarding. We stood in a long line for quite a while before boarding began. There were three other lines going to other destinations, which made it confusing and packed with people. Check in was a little stressful as well. Due to a belt malfunction, we had to wait in line for a long time without any information. Once we were able to check our bags, my husband's bag was declined. We had to wait in another line before finally getting the go ahead to go to customs. For the amount of money I paid, I thought a snack would have been provided.

LGW
KEF
Good 6.0

The lights in the cabin were great set up to look like the Aurora

Offered 1 drink and no snack. Rarely do you see the crew on their flights

Thu, 25 Jan
YYZ
CDG
10h 35m
Mon, 29 Jan
CDG
YYZ
10h 50m
C$ 431
Trip: 5 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
BOS
KEF
Okay 4.0

Crew was nuce

Cramped seating. No entertainment. Upcharges

YYZ
KEF
Okay 4.3

The cabin crew, their uniforms, the pink lights, the menu for souvenirs.

Lack of communication, fees are very expensive for luggage. I flew Toronto to Iceland and Iceland to London. In Toronto the crew arrived late and had people who checked in online come and show their iD documents. People were confused and lining up for regular boarding so half way through they just started boarding. It was ridiculous.

KEF
BRU
Mediocre 3.6

Only the price

Had to run cause first flight very late Why does this airline calculate to not let people having a break, real food, shopping, smoking in Rekjavik. Late in Bru too + half a mile to walk No food available on board, only junk sad!

ORD
KEF
Mediocre 2.8

Great little airport in Iceland , fast customs lane and between gates liked the smoking patio.at Reykjavik About WOW : only the price and nice lady at BRU check-in

BRU-CHI arrived very late, no time for anything at Reykjavik like eating/shoping. This won't make me spend more on the plane! Same problem return CHI-Reykjavik, had to run for making the connection Pilot talking every 10 mn + light on all the time .True on the 4 WOW flights Crew traying to sale junk all the time -BUT- No real food avalable on the 4 flights Iven not 1 cup of water without a credit card. Very stupid and not legal Why don't you make people pay to go restroom?

KEF
ORD
Excellent 8.4

The connecting flight waited for us in Reykavik. The stewardess was helpful in helping my wife and I find a place to sit together. All else went smoothly.

Tue, 13 Feb
YYZ
CDG
10h 00m
Tue, 20 Feb
CDG
YYZ
10h 45m
C$ 467
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6243 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
ORD
KEF
Good 7.0

Such a short connection time. 45 minutes does not allow for much margin of error.

KEF
EWR
Good 7.3

It was a smooth flight and the crew were quite attentive.

I didn't like the confusion of boarding. We stood in a long line for quite a while before boarding began. There were three other lines going to other destinations, which made it confusing and packed with people. Check in was a little stressful as well. Due to a belt malfunction, we had to wait in line for a long time without any information. Once we were able to check our bags, my husband's bag was declined. We had to wait in another line before finally getting the go ahead to go to customs. For the amount of money I paid, I thought a snack would have been provided.

BOS
KEF
Mediocre 2.0

Tried to reschedule flight just a few days later because of a friend's wedding. It would have cost more in fees to reschedule the flight than it cost in the first place, and THEN I would have had to pay for an entirely new flight. JustFly was absolutely awful to work with and showed neither remorse nor compassion.

LGW
KEF
Good 6.0

The lights in the cabin were great set up to look like the Aurora

Offered 1 drink and no snack. Rarely do you see the crew on their flights

LGW
KEF
Excellent 8.3

After a long journey overall, it was nice to have an easy plane ride to Iceland!

N/A

Sat, 25 Nov
YYZ
CDG
10h 35m
Sat, 9 Dec
CDG
YYZ
10h 50m
C$ 440
Trip: 15 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
YYZ
KEF
Good 6.5

Staff were very nice on the flight. Price of ticket was great if you're able to travel light & bring a small personal item only (otherwise you are charged for baggage).

Your flight is only economical if you don't need to bring a carry-on or check a bag. Also if you bring your own snacks/light meal as everything else is an added cost. Water isn't even provided. Seats are ok, could be a bit more comfortable.

YYZ
KEF
Mediocre 2.0

Nothing at all

Service there carryon system

KEF
ORD
Excellent 8.4

The connecting flight waited for us in Reykavik. The stewardess was helpful in helping my wife and I find a place to sit together. All else went smoothly.

KEF
BRU
Mediocre 3.6

Only the price

Had to run cause first flight very late Why does this airline calculate to not let people having a break, real food, shopping, smoking in Rekjavik. Late in Bru too + half a mile to walk No food available on board, only junk sad!

KEF
LGW
Okay 4.3

The crew.

In Iceland, I didn’t think the boarding process could be any worse then the first leg of the flight, but it was. They were making announcements looking for 5 volunteers to stay overnight and catch the next flight out as this one was full. I believe I was the only volunteer and somehow i still ended up making the flight. This caused a lot of confusion with my friend picking me up in London. No passengers knew what was happening in Iceland as there was no communication from the airline and panic had started to spread. They didn’t even tell us we were to board a bus once through the gate, that took us to our plane. No one directed us once on the tarmac, so on the plane people from the front were coming from the back door.... chaos.

Thu, 11 Jan
YYZ
CDG
10h 00m
Thu, 25 Jan
CDG
YYZ
10h 45m
C$ 477
Trip: 15 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6243 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
HEL
KEF
Excellent 10.0

Crew very nice, food delicious and nutritious

KEF
IAD
Mediocre 3.6

I made it home with my luggage.

Absolutely chaos boarding, seats way to close together in both width and length. They had open seats with more room, told me I couldn’t move seats but let others. Each leg of the flight the pilots landed like the plane fell out of the sky! The crew was yet again nowhere to be found during the flight. They do offer food for sale during the flight but it’s at outrageous Icelandic prices!! Never again!!!

LGW
KEF
Excellent 8.3

After a long journey overall, it was nice to have an easy plane ride to Iceland!

N/A

KEF
BOS
Mediocre 2.0

Iceland Air itself is fine.

I had to buy the tickets through JustFly, which is an absolute scam and bilked me out of $750.

ORD
KEF
Excellent 8.0

The experience was fine other than I was surprised for an international flight I had to buy food.

Mon, 4 Dec
YYZ
CDG
10h 35m
Fri, 8 Dec
CDG
YYZ
10h 50m
C$ 440
Trip: 5 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
KEF
FRA
Mediocre 2.0

No much

Terrible service

ORD
KEF
Mediocre 2.8

Great little airport in Iceland , fast customs lane and between gates liked the smoking patio.at Reykjavik About WOW : only the price and nice lady at BRU check-in

BRU-CHI arrived very late, no time for anything at Reykjavik like eating/shoping. This won't make me spend more on the plane! Same problem return CHI-Reykjavik, had to run for making the connection Pilot talking every 10 mn + light on all the time .True on the 4 WOW flights Crew traying to sale junk all the time -BUT- No real food avalable on the 4 flights Iven not 1 cup of water without a credit card. Very stupid and not legal Why don't you make people pay to go restroom?

KEF
LGW
Okay 4.3

The crew.

In Iceland, I didn’t think the boarding process could be any worse then the first leg of the flight, but it was. They were making announcements looking for 5 volunteers to stay overnight and catch the next flight out as this one was full. I believe I was the only volunteer and somehow i still ended up making the flight. This caused a lot of confusion with my friend picking me up in London. No passengers knew what was happening in Iceland as there was no communication from the airline and panic had started to spread. They didn’t even tell us we were to board a bus once through the gate, that took us to our plane. No one directed us once on the tarmac, so on the plane people from the front were coming from the back door.... chaos.

YYZ
KEF
Mediocre 2.0

Nothing at all

Service there carryon system

SXF
KEF
Good 6.0

The good InterCity Hotel to wait out our cancellation.

Any airline might need to cancel a flight, but WOW Air needs to work at its communication.Was it weather in Chicago (the forecast was fine), Reykavik (but another flight headed out the same time), or were we lied to? We learned our flight was cancelled at the gate. Other passengers received phone messages, we did not. There was nothing on the monitors in the airport to say the flight was cancelled. Cannot WOW and the airport ensure this is communicated in multiple ways? We were grateful WOW put us up in a nice hotel for two days, but did it have to be two days? We re-booked and got a confirming email, but with no evidence of our reservation on the app or the website, we headed to the airport not knowing whether we had a seat or not. Hope this helps to prevent customers turning away from WOW because the concept of WOW is a good one.

Sat, 13 Jan
YYZ
CDG
10h 35m
Sun, 28 Jan
CDG
YYZ
10h 50m
C$ 440
Trip: 16 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
KEF
ORD
Okay 4.6

Our first flight was delayed so they held the aircraft for us! Crew were accommodating and helpful!

There was no in flight food, and due to the fact that our initial flight was late it meant we had no chance to purchase food at the airport. We were informed by email, but only the same morning, by which time we were already in the air!

KEF
EWR
Okay 5.0

I already emailed WOW customer service and have yet to receive a response. Please respond to my email as it has been past your typical turnaround time

YYZ
KEF
Okay 4.3

The cabin crew, their uniforms, the pink lights, the menu for souvenirs.

Lack of communication, fees are very expensive for luggage. I flew Toronto to Iceland and Iceland to London. In Toronto the crew arrived late and had people who checked in online come and show their iD documents. People were confused and lining up for regular boarding so half way through they just started boarding. It was ridiculous.

KEF
FRA
Mediocre 2.0

No much

Terrible service

KEF
ORD
Excellent 8.4

The connecting flight waited for us in Reykavik. The stewardess was helpful in helping my wife and I find a place to sit together. All else went smoothly.

*
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