The plane was packed but I felt comfortable and had plenty of room.
Early arrival. NIce plane. Quick trip.
Great flight. Easy peasy. Safe. And nice crew. Thank you!
Flight was cancelled by the airline
Getting a response for my entertainment unit to be rebooted took almost an hour! One flight attendant walked right by with my wife’s call light ON! smh
Pros: "La tripulación muy amable!!"
Pros: "No middle seats. Crew was nice. More space for people."
Cons: "The ceiling next to the spot lights or calling for help was dirty. I was expecting everything to be wiped. I turned my air fan on, and my there were some brown spots on my hands. And I looked up, it was dirty up there."
Cons: "No delays and more room"
Cons: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."
Cons: "Terrible late. Kept getting delayed then finally took off and lost cabin pressure. Had to circle back and land. I finally gave up on the flight and rented a car to drive to Fort Wayne."
Cons: "More choices for the meal menu"
Cons: "We had problem with the airplane brake but the crew made the transition to the other plane so smooth. Amazing job to this delta crew."
Pros: "The crewe members were great."
Cons: "Mechanical difficulty. Late Then missed connecting flight. 4 hours in a hotel. Then back to the airport the next day. Why can’t airline keep planes in good condition?"
Pros: "The flight was delayed several times due to bad weather in Tampa. The gate agent was good at explaining the problem and said it was the FAA that had put a ground stop in place. It was nice to be informed about what was going on."
Cons: "The cabin was very noisy -- don't know if the AC fans were cranked up or what, but the constant roar made it difficult to converse with the crew about snack and drink choices."
Cons: "If my baggage arrived"
Cons: "No room to move, too hot, no sound when trying to watch movies."
Pros: "I was in Comfort+ so there was a bit more leg room than standard economy"
Cons: "Even with Comfort+ things are tight."
Pros: "WiFi and Entertainment"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Pros: "Flight was smooth and fast."
Cons: "Didn't love that my 1st flight got off at gate G. And connecting flight was at gate C on the other end of the airport."
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Cons: "First leg the server “ran” the aisle and I missed drinks/snacks twice. Seats are rediculously in lack of leg space hip to knee area—I’m a 5’10” female."
Pros: "Getting off the plane in Los Angeles"
Cons: "3 small children put in the row behind the exit row kicking the seat backs and slamming the tray tables"
Pros: "Crew was great"
Cons: "Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!"
Pros: "Since I wasn't allowed on the flight because another leg caused us to arrive with only an hour to board, I can't tell you anything that was enjoyable."
Cons: "The KLM representative was COMPLETELY unhelpful. She basically told us we were screwed and to go away. We spent hours on the phone at great cost to us (international pay phone charges) to be bounced for one rep to another. We were finally told we could get in a plane home Sunday, please to be transferred, starting the process over from the beginning. It was TERRIBLE, beginning to end!"
Cons: "The flight from. JFK to Barcelona was delayed as well. Their computers were down in Atlanta. So everyone had to have their name hand typed into a computer when boarding. Then the pilot said that our bags are usually weighed and computerized for even distribution on the plane. That system was also down, so we sat on the runway waiting for that problem to be fixed. When we arrived at Barcelona, I unpacked and discovered a jacket and pants in my luggage were wet. The only place that could have happened was at JfK during their rain storm and the luggage weight issue."
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Cons: "The seats were very close together which made for an uncomfortable experience due my knee injury and upcoming surgery."
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Pros: "The pilots were communicative of why and what the reasons were of delays as far as the landing and getting the plane to the gate."
Cons: "Attendants that offered drinks and snacks offered me coffee or water but didn’t offer a snack. But asked the girl next to me if she would want one. No consistency"
Cons: "price could be cheaper"
Cons: "Terrible baggage check and security lines (even Pre-Check!) at JFK Teeminal 1 (AirFrance)."
Cons: "not prepared in Maintenance to fix a very small problem in an efficient timeframe. Also, this plane was very dirty ..bathroom, walls, seat rails, floors....not good Delta"
Cons: "The leg room is ridiculously small."
Pros: "Short flight"
Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Pros: "Seats were comfortable on the smaller plane"
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "staff was good, flight was not so good"
Cons: "Hated the storm we flew through, luggage came out of overheads....ugh"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Service and staff."
Cons: "No entertainment system on a very new A320. Gate G14 and G15 in Minniapolis is always vey contested"
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "Trip and flight crew excellent!"
Cons: "I understand that they couldn't deliver luggage during lightening, but my luggage and clothes were soaked!"
Cons: "My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable."
Pros: "staff was very good."
Cons: "The flight was bought through Virgin Australia and without much notice, the flight was switched to Delta. The seats were amply smaller, amentities were not good (blankets and pillows). Food was terrible and was not as promised when the purchase was made through Virgin. Seats were so bad that my back and butt hurt after a couple hours. I would rather pay a couple hundred dollars more to have a quality flight experience."
Pros: "the flight on Delta and Virgin Atlantic was nothing other than brilliant!"
Cons: "everything - service - facilities - food - amenities - an overall wonderful experience!"
Cons: "Not a lot of leg room"
Pros: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Cons: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Did not get to take it. Earlier flight was cancelled
An hour and a half late, which forced me to miss my connection to next flight.
The food was good No choices at all The seat, the table and surrrounding were not clean Very disappointing for Lufthansa airlines!!
Not having 2hr delays would be great
Cons: "There was loud, annoying static over the intercom off and on."
Pros: "We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic"
Pros: "Nice crew short flight."
Cons: "Not much flight was too short to say"
Pros: "Cabin crew were great."
Cons: "Was almost impossible to make this connection. Honestly I probably should’ve been moved to yet another later flight. Ground crew said my bag had made it on board, so i waited and waited but it never showed up in Kraków. Lost luggage team was helpful and told me it didn’t make the flight - it was on the next one. Hopefully it gets delivered soon but it will be difficult bc my air bnb has no buzzer"
Pros: "The crew were really friendly and made sure we were looked after."
Pros: "Another exit seat and got upgraded to economy premium. Possibly one of the best flights I’ve ever taken."
Cons: "It was great"
Cons: "I missed my connecting flight because my flight was late. I had to get to my destination for a wedding."
Pros: "Crew very friendly"
Cons: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Pros: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Cons: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."
Pros: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Cons: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."
Cons: "- The extra baggage fees were 5 times higher than the announced on the website which caused a lot of troubles. - The booked special meals (halal) were too spicy and not proper for children at all ( we just wanted normal meals without non-halal ingredients. - No basic medications on the first flight."
Pros: "Nothing at all, whole experience was incredibly stressful"
Cons: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"
Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."
Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"
Pros: "entertainment was good"
Cons: "the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice"
Cons: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"
Cons: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."
Pros: "Service was excellent, food was good, everyone was friendly and nice."
Cons: "Everything was OK."
Pros: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Cons: "the food was a bit bland. Selection of movies very limited"
Pros: "Service is good"
Cons: "Food is not good. But you can't expect that with any airline today anymore. Entertainment system wasn't working at my seat."
Cons: "Flying for funeral and they changed my destination from 2 flights to 3 because of a 3hr delay. Nobody cares about your wellbeing"
Cons: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"
Cons: "Break between the 2 flights of mire than 6 hours."
Cons: "I propose to keep on board the plane some bright and interesting toys for calming the children who, for almost the entire 10-hour flight, cry and do not give rest to all the passengers. I understand that parents should have worried about this. But if the parents can not do anything with their child, the new toys could help calm the child, and not turn a long flight into torture for other passengers and crew."
Pros: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"
Pros: "Cabin service and crew excelent"
Cons: "LH App not work had hard time getting seat and boarding pass online. Flight canceled LH 444 rebooked next day. While they not say I believe consolidation due to light passenger load. Long walk FRA outbound but short walk home bound. Went on bus to plane no jetway boarding."
Cons: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
Cons: "I am 5'4" and weigh about 110 lbs. I was seated between two very large men who could not fit into the cramped seating and caused me to sit with my legs cramped and no arm rest. One was drinking heavily and the other watching open on his phone both of which made me even more uncomfortable. To make it even worse my TV was broken and there was nothing for me to do but be miserable for an 11 hour flight. Worse trip of my life."
Pros: "Great crew. Leg room reminded me of old days flying comfort."
Cons: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Cons: "They tell you to download the app for entertainment but it doesn't work. No entertainment on the flight and no food unless you pay. The service sucked."
Pros: "Same as above."
Cons: "Same as above."
Cons: "This was an Air Canada flight. Time in line to check baggage in Frankfurt was 2+ hours, baggage was lost but arrived the next day at our destination. Unable to check-in online ahead of time for unknown reasons. Overall the Air Canada ground experience was pretty bad, but the crew/meals/entertainment was good."
Cons: "Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!"
Cons: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."
Pros: "Friendly. And efficirnt crew"
Pros: "Airline crew very friendly and courteous throughout entire flight"
Cons: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."
Cons: "Flight delayed. Pilot told us we would arrive on time anyway, but we were very late and our luggage did not make the connecting flight."
Pros: "great service! right on time! very polite staff! will fly with them again!"
Pros: "Everything but..."
Cons: "Took over an hour to get my bags at SFO after a 12 hour flight...."
Pros: "I liked the entertainment part: movies are good, crew was pretty nice"
Cons: "I didnt like the boarding process bacause it wasnt in order, also airplane crew started feeding passangers in 3 hours!!! after we took off. I started thinking that it is not included in my ticket!"
Pros: "I liked the in flight movies"
Cons: "Can't say there was anything I didn't."
Cons: "They lost my luggage. I don't understand why there isn't an arrival scan and how airlines don't take more responsibility for bags"
Pros: "Direct flight, separate spacious toilets, decent food"
Cons: "It's a good flight overall"
Pros: "Very accomdating crew"
Pros: "Very nice staff."
Cons: "Boarding could has been smoother."
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Always exceptional service
Pros: "La ponctualité."
Cons: "Variété des boissons proposées."
Pros: "It was a decent train ride."
Cons: "Stating it’s a train from the beginning and not having to go from one train station to another."
Pros: "Good aircraft, good service, on time, eventless"
Cons: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Pros: "The crew was astounding"
Cons: "Staff Curtsy and overall gestures!!"
Pros: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Cons: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Pros: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Pros: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Cons: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Pros: "Everything! The service was exceptional!"
Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Pros: "Crew was ok and servicial"
Cons: "Food and reception at door of boarding"
Pros: "The whole crew is so kind"
Cons: "Delta made my whole first flying experience the best."
Pros: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Cons: "Seats were not comfortable, even in Comfort + seating isle."
Cons: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Pros: "Crew was very friendly. Food was excellent"
Cons: "Excelente aerolínea"
Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Cons: "Boarding at CDG was awfully slow"
Pros: "The airplane"
Pros: "Very little"
Cons: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Pros: "Crew was very nice. Food was good and tasty."
Cons: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Pros: "Crew was friendly and attentive but hard to understand"
Cons: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Cons: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."
Pros: "Over all everything was great, except the bags check in"
Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Pros: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Cons: "Slight issue with headphone connection, was not the only passenger."
Pros: "Food has improved a lot on business class. Meals are more creative."
Cons: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Pros: "Nice staff, very professional and helpful."
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Pros: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Cons: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Pros: "Friendly staff"
Cons: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Cons: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Pros: "Good service all around, personnel pleasant"
Cons: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Pros: "Good on a short flight"
Cons: "Paying for carry on due to weight limit. First time this ever happened!"
Pros: "Getting there on time despite delay"
Cons: "entertainment had very old media and no recent additions. Crew was not very organized"
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Cons: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Pros: "The fact that the plane made it to SFO"
Cons: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Pros: "Great food, pleasant crew."
Cons: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Pros: "The food was good."
Cons: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Pros: "Good seat near the front."
Cons: "Delayed arrival by 30 minutes."
Super delayed causing us to miss our connecting flights.
Nothing. Letting me know earlier that my flight was canceled
Flight was fine. Crew was very efficient. Problem was that we had to take this flight as we had to lay over a night in Dallas due to mechanical delays. We had first class tickets from the delayed flight and got put in the very last row of the replacement flight. Still don’t know what reimbursement we’ll be getting.
There is no food or alcohol allowed to be served on the flight.
Internet wasn’t working. Everything else was wonderful
Cons: "An on time flight"
Pros: "empty plane"
Cons: "My reservation through JustFly did not pass along that I’d paid for seat selection, and it brought along an unexpected checked baggage fee."
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Pros: "This seats on this flight were very comfortable."
Cons: "Delayed boarding due to mechanical issue with a lens on one of the plane's exterior lights."
Pros: "The cookies"
Cons: "The flight attendants seemed inexperienced and not professional."
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Cons: "2 hour delays on both flights of a round trip"
Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
Pros: "Friendly staff made people feel safe even during turbulence."
Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Pros: "Very little"
Cons: "Gotta fly from HOU to DFW to get anywhere ... Delays, running from gate to gate .. meanwhile AA staff and gate agents are always scowling and never helpful. In general, flying is expensive and sucks."
Cons: "Boarded the flight before the pilot had been brought over to JFK from LGA, we sat on the jetway waiting for him to arrive for 45 minutes without the air on."
Pros: "Crew was hospitable. :) movies were great."
Cons: "Snacks were lackluster."
Pros: "Very comfortable. Each seat had its own monitor with lots of entertainment options."
Pros: "NOTHING !! I lost my flight because in the email I received you all put the wrong airline on it and nobody took responsability for it . I ended up paying $311.00 to get the next flight back to Austin ."
Cons: "In the email it was stated that my first flight was with British Airways, so i wasted time making the wrong line . Only to get to the counter and waste more tome trying to find me in the system to then tell me my flight is with American Airline . I double check my email where it clearly shows: 1st flight-British Airway and 2nd flight-American Airline . This is not acceptable, nobody wants to take responsability for sending me the wrong information in the email. Had I know both of my flights were with American Airline I wouldn’t lost my plane because I would make the right line to begin with ."
Pros: "Clean plane"
Cons: "No food"
Pros: "Video entertainment not working for my whole row."
Pros: "Getting home on time"
Cons: "not enough leg room"
Cons: "Very cold airplane"
Cons: "3 hour delay and much confusion. In and out of aircraft."
Cons: "Cero entretaintment"
Cons: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
Pros: "My flight was delayed and redirected to a nervy airport. The staff at this airport was all on board and ready to assist everyone is getting the most current information and putting us a new connecting flights"
Cons: "The check in at LGA was not the smoothest. Most of the kiosk weren't working and was making it hard to check in"
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Pros: "Crew very friendly and helpful"
Cons: "No entertainment panels. App has to be downloaded on personal electronic devices."
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Cons: "Everything was perfect"
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."
Cons: "Cancelled flight. Could not get a flight to tulsa. Moved to a delayed flight to OKC with rude gate staff and no inflight drink or food service."
Pros: "Crew and boarding was great."
Cons: "Three trips around complex on train because of gate changes. Could have spent a short while eating, relaxing, instead of frantically thinking I was going to be late and miss my flight."
Cons: "Barely made my flight because my connection was late and I got to the plane right as they were about to give up my seat I was seated next to an obese gentlemen whose body was hanging into my seat and I had to spend 3 hours completely uncomfortable because the plane was completely full. Worst plane ride ever"
Pros: "Yes, it was comfortable and they r nice."
Cons: "Ummmm delayed both flights were delayed, it was annoying"
Pros: "I lost the flight????"
Cons: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"
Pros: "The in flight snack was surprisingly diverse and tasty."
Cons: "We had to take a bus from the gate to the plane, which is fine. But we stood on the bus at the gate for 10 minutes after it was completely full before it finally drove to the plane. Then when we were just outside the plane we had to wait again for several minutes before they would let us off."
Pros: "Everything was on time"
Cons: "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"
Pros: "Plane was fairly modern inside with power sockets and usb sockets for each seat."
Cons: "Checkin was a total computer and staff failure. Checkin staff really bad and unhelpful Boarding was late. Mechanical delays over an hour. Late flight. Flight attendants forcing you to put bags under seat in front of you instead of overhead bin. Bad lunch. Some attendants poor attitudes."
Pros: "Not much"
Cons: "A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!"
Pros: "The overall experience was great"
Cons: "It was indeed a good experience"
Cons: "The entertainment is very poor. The programs are not on demand and the screeen is old, small and very poor quality. The A330-200 I flew from Boston to Lisbon was excellent and had the new lie flat seats and on-demand entertainment. Big difference between the two airplanes."
Cons: "Everything was good"
Cons: "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."
Pros: "Probably won’t buy from Kayak again."
Cons: "Charged double for baggage on moble check in. Called 3 times - spent over an hour to find out since I bought discount tickets no refunds for excess baggage. I didn’t want excess baggage their website automatically charged double - website said ecess charged automatic when checking in. Won’t use kayak again."
Cons: "Flight was late which seems to be a standard with TAP."
Pros: "You can charge your devices (only in one plains from London to Portugal)"
Cons: "Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again"
Cons: "Two TAP flights today. Both flights delayed more than an hour."
Pros: "Nice crew, tasty snack, new plane with comfortable seats"
Cons: "Huge bag charge for anything over 8 kg! Sign said last call 40 min before flight when agent told us to check board 30 min before flight for gate assignment!"
Pros: "All except for service to handicapped."
Cons: "I mad reservation listing that I needed wheel chair assistance due to walking limitations. Upon flight arrival no service was provided not was it provided on my return trip."
Cons: "Flight was canceled which was out of their control. Unfortunately, what wasn’t out of their control was the amount of people handling the rebooking. One person was handling alternate flights. I was the 6th person in line (which was the time equivalent of an hour and half wait. I missed all possible reroutes due to flights closing. The customer service of tap airlines is severely lacking"
Pros: "Free food and drinks. Pillow and blanket and ear buds all ready on each seat! More spacious seating."
Cons: "No indication booking was discounted flight on kayak website! Charges for baggage very , very high!. Very bad border crossing as we waited in line for a simple passport stamp for 3 hours!!!!!!"
Pros: "Good food serving times."
Cons: "The hospitality of the airline crew is very poor as they are extremely rude to their customers. The planes I flew on were very out of date and not comfortable for international travel. I have flown on many airlines, but these planes were by far the worst. Cheap price, for a reason. The seats didn’t recline, the food was terrible, no options were given for food, and the movies were pre-picked. No one had a choice in what they watched. Very outdated. I had 2.5 hours to board my connecting flight and they caused me to miss it. As I waited in the customs line entering Lisbon, I asked a TAP representative if I’d have to get out of the line up and go right through as my flight left at 2:10 pm. They said you will make it, stay in line. I get near the front of the line 2 hours later... hundreds of people were in this line and they only had 2/10 customs agents available!!! I ask another representative how far my gate is since my flight leaves in 30 min and she told me “no you missed it. but don’t worry others will be missing it too”. So no I did not miss it, you caused me to miss it cause I already asked if I would and you people told me no. I run to the gate, which has now changed to the other end of the airport, so I run to that gate and it is 10 min before the flight is to take off. I ask the desk agent at the gate and he tells me the flight has already left. Others had missed it too due to the insane customs line up. So the plane left 20 mins earlier than scheduled with only half it’s passengers..... unbelievable!!! When I went to the service desk they did not show any sympathy or apologetic behaviours whatsoever."
Pros: "The check in was smooth and boarding was quick"
Cons: "We had problems with TAP up front related to baggage fares and them keeping the $85 I paid for my son who is 2 meters tall to be in an exit row and then assigned to a different seat. He was miserable for almost seven hours."
Cons: "Boarding was refused at gate due to late arrival of previous flight which was also a TAP flight. No assistance to delay following flight or accelerate our deplaning even though the next identical flight was three days later."
Cons: "As I keep metioning....you guys need to be more generous with the Victoria program. I fly you guys a minimum of 7 or 8 times a year, plus numerous partner flights, and what do I get? no free upgrades, 60,000 miles to become gold etc etc"
Pros: "Disorganised boarding and staff not efficient Plane was not cleaned until passengers arrived at plane and waited in buses while they finished cleaning, waited standing approximately 30 minutes at plane on bus"
Cons: "They were lying about a supposed compensation for denied boarding which was supposed to be handed out in Lisbon. I didn't expect this behavior from grown up people, and such a company in Europe. TAP should be excluded from star alliance."
Pros: "Honestly I didn't like anything because before I boarded , I was charged for all my luggage . They said that tap changed there policy , how I suppose to know ? Why didn't it say anything while purchasing a ticket"
Cons: "I was charged for my 3 luggage . It's not fair . I still have the invoice , before ibbook the ticket it said that you get free luggage ."
Pros: "Luckily had a 4 seater row for us 2 only."
Cons: "Delayed 3 hours leaving Lisbon due to mechanical failure. As a hub more planes should be readily available."
Pros: "Seats were comfortable in economy although no one is ever happy with how little they recline, crew was friendly and helpful. Entertainment selection was larger than most airlines I've flown on."
Cons: "Flight left Toronto at midnight, the crew served a meal and it was about 2 hours after departure that the cabin lights were finally turned off. On an overnight, overseas flight, turn off the lights and service breakfast with a noon arrival like all the flights I've taken to London do."
Pros: "Food is worst I ever had in business class in 15 years of frequent flying. Worse than even many economy classes. Worse than many shirt hauls. Service is poor. Seats are super old. Only upside: on time"
Cons: "Nothing to like here except timeliness"
Cons: "Some delays at the airport but service is excellent."
Pros: "The trip was perfect. My bag does not think the same way."
Cons: "Everything was perfect until I receive my bag and notice that two (2) items were missing: my snorkeling face mask, and my camera's tripod. Who is responsible for this? How can I be happy with this?"
Pros: "It was a good flight overall."
Cons: "Boarding went smoothly, the food , beverage , and the entertainment was good."
Pros: "Everyone was friendly , there were sandwiches passed out and drinks which was great!"
Cons: "The chairs were small and we didn't have very much legroom"
Cons: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."
Cons: "Carrying your luggage downstairs is crazy. And then taking a crammed bus to board the plane -- seems very 1960's"
Cons: "I was so dissatisfied with the customer service and lack of help provided after a FULL and LARGE flight was cancelled to Lisbon (then ultimately to Rome for me). I would like a FULL refund for my flight plus my miles accredited to my account for the full trip to Rome."
Pros: "+ quick and easy flight + Snack was okay"
Cons: "- Difficult to find TAP to get boarding pass. The boarding pass is necessary for Wifi in the airport."
Pros: "My wife needs help getting around but they placed us in the last row. No leg room again either. The crew was understanding and helpful."
Pros: "More legroom than a standard US commuter flight, and food also was better."
Cons: "Checking a bag took about 45 minutes even though I had already checked in and prepaid for my checked luggage..."
Pros: "Great crew."
Cons: "No air from above. Just an all around bad flight with so many problems."
Pros: "Not much. Lunch"
Cons: "We paid to check the bag In and when we arrived the girl could not see this. We showed her clearly the paper then she charged ya and realised she had made a mistake but couldn't refund us. Terrible experience. Don't use the."
Cons: "Boarding awful. Freezed in the cabin as "It's better for the crew." Flight overbooked - nothing was done to accommodate the people without tickets. They just put you in their next flight. They do not try to seat you with the other airlines! The board crew is hit or mis. Once on the continental flight I called for service from about the beginning of the flight- no one came to check why did I call for help. Bad service! Just before landing one of the crew members turn off my request sign without even asking me. So, no more TAP for me..."
Pros: "Crew were friendly, and the food and wine were good."
Cons: "Almost not enough leg room to fit in the seat, boarding was a confusing process on both legs."
Cons: "Sandwich served was a bit bleak but it was served with a glass of wine!"
Pros: "Everything was perfect. More than I expected and would certainly fly with them again."
Pros: "Everything was perfect. More than I expected and would certainly fly with them again."
Pros: "Timely check-in, on-time arrival, prompt disembarkation using 2nd stairway at back, courteous service."
Pros: "Service was excellent, amazing airline."
Cons: "The pitch between seats was extremely narrow! It was impossible to pick up things that fall down on the floor when the next seat was reclined. The screen in the back of next seat row (my entertainment screen) does not have an adjustment making it difficult to view when the front passenger leans the back of his seat"
Cons: "The crew was rude, after 5 hours they seemed annoyed when I asked for water and gave me half a cup after I had just finished vomitting due to all the swaying of the aircraft. While we were landing, we came over the runway maybe 100 feet off the ground then jetted back up and circled around the airport for 20 minutes before landing horribly...with NO explaination. Everyone started vomitting because the landing (both times) were so horrible. Our first flight was late, we landed when the second was 'closing the doors', they never updated the monitors or informed the crew that the second plane was also delayed (by over an hour), so we rushed through customs and ran through the airport only to discover they hadn't even started boarding yet, even though the screen said it had departed. Completely disorganized."