6.0
Counter person wasn’t as cheerful as she could be. Maybe having a bad day or didn’t like her jobReviewed 9 Sep. 2023
review from![kayak]()
4.0
The car I was given was not similar to the one I chose to rent. It was very uncomfortable. At check in there was no one there to get the keys and finalize the rental. I had to go all the way back in the airport to the counter and wait for other people that were just renting. There should be a counter outside like the other companies or a window for only check ins. It should be a Quicker process to drop off cars.Reviewed 12 Dec. 2022
review from![cheapflights]()
8.0
Breaks squeaked drives side windshield was dirty and hard to clean once we got somewhere we could clean it. Terrible when sun was coming through. There was no one around when we returned car to lot to tell us what the return protocol was.Reviewed 4 Oct. 2022
review from![kayak]()
8.0
The car had great amenities and was fun to drive. However, the gas mileage was lower than most cars I've rented. VWs are probably not the best car to rent for that class as people are often looking for gas efficiency from a compact. Also, the car was rented to me with a very strong cannabis smoke smell, which we ultimately had to purchase our own car odor eliminators to combat during our time with the car. I expect Payless to enforce an additional cleaning fee to renters who return a car with any smoking/vaping odors. And then of course Payless must use that fee to take measures to actually remove the odor from the vehicle before renting it. Air it out, apply odor-removing treatments, etc.Reviewed 2 Jan. 2022
review from![kayak]()
10.0
It was so simple. The prices was quick and efficient. I had great customer service. The car was perfect.Reviewed 23 Oct. 2021
review from![kayak]()
10.0
Pros:The staff was great!Cons:The price.Reviewed 15 Jun. 2021
review from![kayak]()
10.0
Pros:The car was amazingCons:They could of filled up the windshield washer fluid. It was completely emptyReviewed 24 May 2021
review from![kayak]()
8.0
Cons:Everything was great although I would avoid the Hyundai Kona had a battery charge issue But nothing to do with Payless.Reviewed 1 Apr. 2021
review from![kayak]()
5.2
Pros:Easy check-inCons:Car I reserved was not available. Was given a car in a lower category, and told I needed to contact Kayak to get a refund on the difference. Why couldn't they just refund me on the spot? And why wasn't a car I reserved available?Reviewed 29 Sep. 2020
review from![kayak]()
2.0
Pros:Nothing, they had no cars available for myself and other customers that showed up after meCons:Have giving me a heads up that there was not going to be a car available for my needs.Reviewed 8 Sep. 2020
review from![kayak]()
4.0
Pros:The woman who helped me check out my car first was very sweet.Cons:The cars were all extremely dirty. I even had to change cars twice because they had a strange animal pee smell and hair everywhere. Idk why these were considered to be good to rent out? Then I take a car and half way to my very short destination the car says to change the oil!! It started shaking. I was worried so I rented another while at my vacation spot. Was sad but whatever I guess. Just won’t be using the avis/Payless/budget rentals again..Reviewed 12 Jul. 2020
review from![kayak]()
10.0
Pros:The staff person that assisted me was friendly and helpful. Great value. The drop off couldn't have been easier, a staff member was right there to receive the car and keys when I pulled in and the drop off is right at the Fresno/Yosemite airport.Reviewed 9 Jul. 2019
review from![kayak]()