7.2
Pros:The rental FeeCons:No shuttle came to pick us up. I had to ask my brother to drive to office.Reviewed 29 Mar. 2017
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6.8
Good clean car, but not was originally ordered.Pros:Quick service, no wait, clean car and courteous staffCons:Car was not what I asked for. They didn't have any other car available, other than their most expensive. The car was three times more expensive then the one originally picked. The GPS was non-functional due to it having no local maps loaded, and the Sirus Satellite radio didn't have a current subscription. I was really just paying extra for a car I didn't pick in the first place. I was unable to trade out later in the week due to there not being other cars available.Reviewed 8 Mar. 2017
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10.0
Excellent value, price, services, especially for lPros:Great accommodations, price and service.Cons:n/aReviewed 3 Mar. 2017
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10.0
Always the best servicePros:Payless never disappoints me! The agents are always so attentive and efficient. They picked me up from the airport, and the vehicle was ready as soon as I signed the paperwork.Reviewed 8 Feb. 2017
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7.6
Pros:The vehicle was comfortable to drive.Cons:Cockroaches in the vehicle.Reviewed 4 Feb. 2017
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4.0
Cons:The car was extremely old and dirty. The worst I have ever rented.Reviewed 15 Dec. 2016
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8.0
Local Number Not Provided in Reservation EmailPros:People were friendly and fast (once I hunted them down).Cons:No signage in airport or courtesy phone. Had to call national number to obtain local number to call for shuttle.Reviewed 20 Nov. 2016
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2.0
Unreliable bookingsCons:Plane was delayed 3 hours and on arrival they said they gave away car after 2 hours due to heavy rental demand. I was called on arrival and was told of this and when I went back on line, I was able to make a same day rental at same Payless car rental, but when I called again they said they don't have cars no matter what their reservation system was allowing. Go with more reliable car company unless you wanted to be stranded and disappointed.Reviewed 11 Sep. 2016
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9.2
Pros:Smooth serviceCons:No pick point on airport and no reminder to guide people what to do upon arrival. Expect a counter or at least an instruction sign in airport!Reviewed 2 Sep. 2016
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6.4
Pros:the car was reasonably priced and the staff was helpfulCons:we reserved the vehicle for 9 am pickup, but when we arrived, were informed that there was nothing available until noon. we were also told we were not the only reservation that morning that wasn't able to be filled until a later time than requestedReviewed 25 Aug. 2016
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3.6
terriblePros:disappointedCons:i had confirmation# flying into Guam long distance from Hawaii so tired and jumped on a taxi to pick up my rental just to be told that no car available. I am a regular customer always getting my renatal from Payless whenever I am on my own travel plans.Reviewed 22 Aug. 2016
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