Very nice hotel.
They overbooked and had to send me to another hotel which wasn't nearly as nice. They did try to make it up to me but it was a huge nuisance to have to pack up and relocate after the first night at the Drury.
The ambiance of the front lobby. Lots of stone and arches, Starbucks and a fancy restaurant if that is your thing. Brought us champagne for anniversary which was nice. Bed was crazy comfortable and I even liked the pillows.
No microwave in unit. Had a fridge but nothing to heat up food. And to get one required them to bring it to your room for $10. The restaurants and speak easy were expensive. Maybe that is me though. I guess I expected more based on the reviews.
Would only stay here
Walking distance to everything. King suite made me feel at home. Old absolute beautiful. Starbucks on site. Staff friendly.
Parking 36 bucks. But your in the city
Elegant and clean hotel with friendly staff.
Beautiful, comfortable, ideal location.
The hotel is so beautiful. It is in a perfect location. It is within walking distance to everything. The bed is so comfortable. I could not have asked for a better place to stay.
The staff was not always very friendly...very helpful but not friendly (with the exception of our bell hop). There is no parking. My bath tub had a loud dripping faucet (room 931).
Beautiful hotel with a friendly accomidating staff. I would highly recommend.
The faucet and outlet fell off during our stay.
We loved the stay for Mother's Day there food was excellent 5 star the room was little pricey and valet is 34 dollars over night but was one hell of a time, they have a speak easy in down stairs we didn't get in due to closed on Sunday's but love to go next time, the room was a king suite it was nice the bathroom too was nice we had great stay
Id say my wife's favorite thing was the food she was in love with there breakfast and the waiter we had was great, the front desk got us reservations at capital grille around the block which was great, only thing we did want was to visit a spa the hotel didn't have one or a pool but we still had fun thanks see you again !!!
Beautiful hotel, a bit overpriced
The hotel was clean and comfortable. The gym was one of the nicest of any hotel I'd been to.
The building lends itself to poor cell signals and the wi-fi is not free. Which is absurd. What year is it?
Being a select member
When we checked in, we were told since we booked with an "outside" agency, we wouldn't get "credit" towards our Omni select membership, but we would still get free wifi and free coffee in the morning. However, I was delivered a bill with a charge for wifi. When I checked out, the woman at the desk was a bit brusque about it. She said we did not qualify for free wifi or coffee since we booked through an outside agency, but after I explained that's not what I was told on check-in, she then said she would give me a one time courtesy. I did not like how she handled this, and that's why I gave a three star for staff.
One of the best in downtown
The location is great and having both the Tap Room, Terrace Room, and room service was nice. Most of the staff were very nice and helpful. The lobby is beautiful too.
Some of the rooms were quite substandard and badly in need of renovation with absurdly tiny bathrooms. More like a 1-2 star level of hotel than supposedly 4. The hotel windows didn't seem to be the usual double paned, and let quite a bit of city noise in, especially as there was construction from 8am-7pm during the week. The floor were also noisy....it seemed like most guests felt a need to slam their hotel doors constantly. Also, the lack of a minibar in the room was quite odd for this level of hotel.
beautiful lobby, tastefully decorated room, excellent location.
Faulty outlet that gave my husband a nasty shock and was out of order. Coffee pot was missing the basket to brew coffee and one in adjoining room didn't work either. $10 for a bottle of water?! Nothing is complementary anymore, is it?
Omni William Penn Hotel is centrally located in Pittsburgh, a 5-minute walk from Benedum Center and 6 minutes by foot from Cabaret at Theatre Square. Featured amenities include a 24-hour business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Pittsburgh? This hotel has 52000 square feet (4831 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Based on 4,126 reviews
Value for money
Policies vary by room type and provider.