Alchymist Grand Hotel And Spa

Location, quality of hotel, decor, beautiful rooms, friendliness of staff, spa and leisure facilities, welcome drink, complimentary cheese and wine tasting on afternoon, breakfast, quality of food at restaurant, checkout time

Property is wonderful. The restaurant serves top quality food but it is very expensive.

This hotel was exceptional and delighted us from the first greeting to the last farewell. The staff could not be more friendly and welcoming - which made it very relaxing despite the opulence of the environment. The massage treatment was one of the best I have ever had. Breakfast was lovely and our meal in the restaurant was delicious.

The decoration, location, room, facility (health club - spa), breakfast

The check in experience wasn't very pleasant for us. First of all, the male staff didn't speak good English also didn't recognise my wife's passport correctly and requested to see the visa.. it was explained in the end but wife felt a bit offensive and it could have been dealt in a better manner. Secondly, we got charged extra £56 for city tax (thought already included in booking?). They explained somehow though not very clear, sounds like the city tax rate had gone up after we booked or so, it is understandable but we would feel better if informed earlier through email as we booked long ahead. Overall, the check in experience could have been more straight forward and speedy as our flight arrived in the evening and we wanted nothing more than getting in our comfy room as soon as possible.