Costa Club Punta Arena

The meals were great. We used the cafeteria for lunch and breakfast. The food was great. We used the Italian facility for or evening meal. We found the food to be excellent and the service outstanding. The all inclusive meals exceeded our expectations. The exterior grounds were immaculate and very well maintained and quite appealing. The construction impacted but did not adversely impact the overall impression from the facility. The property upstream from the facility did not provide a positive impression when we returned from the market.

The initial room we were assigned had an odor similar to mold or mildew. The front desk, maintenance and housekeeping all responded to our concerns. The spray used did little to mask the odor and we requested to be moved. The second room did not have the odor and was accepted. Our over all reaction to the facility rooms were that they needed to be updated in all areas to bring the facility into expectations for 2020 operations. The rooms were in need of immediate attention to replace dated and worn conditions of the furniture, bathrooms and flooring.

The staff were very attentive and friendly, nothing was too much bother for them. The pool was cleaned every day. The rooms were clean sheets and towels changed daily. Like the adult only pool.

The food, I was there for 2 weeks and lunch on my last day was the first time I had hot food. Several guests complained that the food was always cold and during the second week the soup was served hot, eventually on my last day hot food was served. All the crockery was chiped and cracked. Dated furniture in the renovated rooms.

I like the all inclusive ..the food was very good for my Mexican Style...too greasy for my American husban...

We all were over 65. And we have to walk to the reception, if we need something.. My room had two beds, my husband only can fit on one. I have to stay in the other one.. We did not sleep together in our vacation..