Pros (+) The appearance of the place is great. The staff is friendly.
Cons (-) The food is bad with a quality closer to a vending machine rather than a 4 star hotel. The management is unresponsive and staff lacks COVID concerns.
4 stars
The Hacienda at Krystal Grand Puerto Vallarta
Ave. de Las Garzas 136-1, 48333 Puerto Vallarta, Jalisco, Mexico
Puerto Vallarta, Mexico
See location+52 322 176 1176Photos of The Hacienda at Krystal Grand Puerto Vallarta
Overview
Adults-only beachfront hotel with 2 outdoor pools At The Hacienda at Krystal Grand Puerto Vallarta, hit the beach, dine onsite at Talvera, or enjoy a drink at one of the hotel's 4 bars/lounges. The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily. 2 outdoor swimming pools are on site along with a 24-hour fitness center.
Latest deals for The Hacienda at Krystal Grand Puerto Vallarta
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.
Amenities at The Hacienda at Krystal Grand Puerto Vallarta
- Private beach
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Coffee machine
- Valet parking
- Free parking
Services and conveniences
- ATM on-site
- Business centre
- Car rental
- Concierge service
- Safety deposit box
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- 24hr front desk
Basics
- Wi-Fi available in all areas
- Internet
- Wi-Fi
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Air-conditioned
- Conditioner
Accessibility and suitability
- Disabled Access
- Elevator
- No smoking
- Designated smoking area
- Private entrance
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Coffee machine
General
- Family rooms
- Garden view
- Telephone
- Pool view
- Storage available
Pool and spa
- Private pool
- Spa and wellness centre
- Massage
- Outdoor pool
Bathroom
- Bathtub
- Toilet
- Toilet paper
- Private bathroom
Things to do
- Hiking
- Board games/puzzles
- Golf
- Evening entertainment
Parking and transportation
- Free parking
- Valet parking
- Private parking
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- TV
Outdoor
- Terrace/Patio
- Private beach
- Garden
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Family friendly
- Babysitting or child care
- Playground
Health and safety
- Daily housekeeping
Fitness
- Fitness centre
Reviews of The Hacienda at Krystal Grand Puerto Vallarta
7.8
Good
250 verified ratings
Wonderful
109
Very good
50
Good
31
Okay
12
Fair
13
Mediocre
12
Poor
23
Summary of reviews
Guests say
Guests expressed significant dissatisfaction with the hotel, highlighting poor service, unclean rooms, and low-quality food. While some appreciated the location and friendly staff, many felt that the overall experience did not meet expectations, particularly regarding the amenities and dining options.AI-generated from customer reviews
Sort by:Most recent
Score by provider
7.9 out of 10
112 reviews
4 out of 10
1 review
All reviews
Location
Ave. de Las Garzas 136-1, 48333 Puerto Vallarta, Jalisco
What's nearby
- Puerto Vallarta Cruise Port0.5 km
- La Paloma Plaza de Toros1.2 km
- El Faro Lighthouse2 km
- Marina Golf Club2.2 km
- Playa Norte2.3 km
- Malecon4.2 km
- La Presidencia4.5 km
- Arte Del Las Americas4.7 km
- Museo del Cuale4.9 km
- Puerco Azul5.2 km
- Playa de los Muertos5.4 km
- Playa Garza Blanca11 km
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Hacienda at Krystal Grand Puerto Vallarta
Low season | December |
|---|---|
High season | January |
Average price (weeknight) | C$ 423 |
Average price (weekend night) | C$ 324 |
When to book a room at The Hacienda at Krystal Grand Puerto Vallarta
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at The Hacienda at Krystal Grand Puerto Vallarta
FAQs when booking at The Hacienda at Krystal Grand Puerto Vallarta
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Puerto VallartaGood to know
Value for money | 7.4 |
|---|---|
Distance to downtown | 2.4 km |
Nearest Airport | Puerto Vallarta Ordaz |
Distance to airport | 3.7 km |
Everything you need to know for your stay in Puerto Vallarta
Complete your trip
Popular destinations