Woodspring Suites Richmond West

No breakfast, Whenever I had stayed in a room, they always had an iron board, this hotel had no iron or iron board. I couldn't get another towel or wash cloth. Every hotel I ever stayed in always gave me more towels if needed. They didn't even have a full body mirror in the room. Where they do this at? This was by far, the worst room I ever stayed in. I highly recommend no one of human nature to stay at this hotel. I liked nothing.

No breakfast, Whenever I had stayed in a room, they always had an iron board, this hotel had no iron or iron board. I couldn't get another towel or wash cloth. Every hotel I ever stayed in always gave me more towels if needed. They didn't even have a full body mirror in the room. Where they do this at? This was by far, the worst room I ever stayed in. I highly recommend no one of human nature to stay at this hotel. I liked nothing.

I liked the check in staff. She was very nice and was working every position there was, but the checkout staff needs to take a course in customer service and not go for a "perimeter walk" during the set checkout times. Hot water lasted long enough for both of us to get a shower, parking, and air was already on!

Roach crawling accross the counter while I'm making food, bathroom wreaked of sewage and mold, did not get the two bed room we were paid for, had to take a one bed with pullout. My son is 22 and of la larger size. Had to sleep on the pullout that is just fabric wrapped springs. He did not sleep well. Was told would have to wait a "minimum"of 30 minutes to get the room I booked, front desk is closed 75% of the time, when you call the "500" # to get the staff who are away from the desk, their on person phone doesn't ring, coffee table missing from the room we received, dresser broke, drawer leaning on wall, vending areas do not pop out what is advertised, and all the chocolate in the vending machines was melted because it's next to the laundry room with the door open. No ice machines. You have to freeze your own when you get to the room. Checkout staff was rude and had no answers to backup the smartass suggestions she made, lights on bed side of room didn't work, fixture pealing in bathroom, wires and electrical stove line pulled out of wall in cabinet, rusty goo around stove, carpet shredded and torn up right where you go from kitchen to bedroom, room was supposed to be smoke free, haha had ashtray on table with smoke smell and the smell of pets was nasty. I was told they could spray something in the room for the smell. Never happened. Oh and gagging while you were urinating from the sewage smell was my favorite. Wait no...my favorite is the rules they give you and tell you to read. Will have to get a picture when we get home.

None of it

They could of had soap in the room. Room very dirty. No breakfast available.

Clean pillows.

They have no comforters. The floor tile in the bathroom cane up, which was hilarious, the sinks faucet came off, also funny.