Glad we stayed
Stuck in Chicago due to missed flight. Family of 6. Priced hiring a car to make the 3 hour drive home but was quoted twice as much as the room rental. We stayed overnight, caught the morning flight and are glad we chose to stay. I can't stand most included breakfasts at hotels. I hate institution eggs and microwaved bacon. Refreshing to have omelets made to order. Good selection of extras like French toast (made on the griddle) sausage, scrambled eggs, bacon etc. Room was excellent too.
Hotel location is great, but rooms need updated
Great location for shopping and restaurants.
Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.
Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.
We liked the location being close to the convention center.
The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.
The Embassy Suites O'Hare Airport-Rosemont, conveniently located across from the Donald E. Stephens Convention and Conference Center, is only five minutes from Chicago O'Hare International Airport (ORD). The Embassy Suites is a full service suite airport hotel providing outstanding accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Our Chicago hotel features a complimentary O’Hare airport shuttle from 4am-12am every 20 minutes and picks up at the Hotel/Bus Shuttle Center Door #3 from 4am-12am. All of our accommodations are beautifully decorated with a private bedroom and separate living room, and feature a range of comforts and amenities, including: Queen sleep-sofa, Ergonomic chair, Workstation, Microwave, mini fridge and coffee maker, Two televisions, each with cable, HBO and Pay-Per-View, Two dual-line telephones with voice mail, Iron, ironing board and hair dryer. Hotel guests are also invited to enjoy our hotel-wide amenities and services during their stay in Chicago. These include: Heated indoor swimming pool, Whirlpool, Hotel fitness room, High-speed Internet (fee), On-site dining, Hotel gift shop, Hotel room service available for breakfast, lunch, and dinner. We are excited to be within walking distance from three Rosemont attractions: MB Financial Park at Rosemont, a new dining and entertainment district including Muvico Theatres, the Fashion Outlets of Chicago, and the Rosemont Theatre. The hotel is also within driving distance from the Allstate Arena. We are conveniently located minutes from O'Hare International Airport (ORD), 15 miles from downtown Chicago, and two blocks from the Rosemont Blue Line CTA (El Train) station. Guests can take the CTA downtown for Chicago sightseeing and shopping activities such as: Michigan Avenue Shopping, Millennium Park, Navy Pier, Field Museum of Natural History, Shedd Aquarium, Adler Planetarium, Soldier Field - Home of the Chicago Bears, Wrigley Field - Home of the Chicago Cubs, US Cellular Field - Home of the Chicago White Sox, Cadillac Palace Theatre, and American Girl Place. Whether you're traveling to the Rosemont, Chicago area on business or for pleasure, you can count on the Embassy Suites Chicago - O'Hare/Rosemont hotel for truly outstanding hospitality and comfort.
Based on 1,515 reviews
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