OK for what it was
Very nice looking (marble, chandeliers, etc.), lots of amenities. Large rooms. In the heart of downtown. Good bar in the hotel lobby restaurant.
Not good value IMO. It was nice but there were several disappointing things in our short stay (see below) that I would have expected better considering the price. Service was prickly and unfriendly. The rooms were well appointed and large but I didn't find the value paying 3x for them. Pretentious... too fancy for me. Not a bad thing just know what you're getting. As an example, there's a harp player in the main lobby. One of the two bathroom sinks leaked at the handle and the sink didn't drain. It would have been obvious to housekeeping as there was standing water in the bowl but they didn't offer to fix it. I didn't complain because we were only there 2 nights and just used the other sink. Got coffee in the lobby restaurant...it was the worst coffee I've ever had. Smelled and tasted terrible. All of these things are relatively minor but for a huge price premium I expect a premium experience and didn't get it. I'll stay at a Double Tree or something comparable next time I'm in SLC.
very good service, friendly staff, decorated beautifully for the holiday season. great location, close to everything.
we did not find an in-room coffee maker, which we would expect for our junior suite.
Amazing stay at a luxury hotel
Beautiful grounds and pool, Princess rooms, and very friendly attentive staff. Jack in hospitality greeted us, gave us great recommendations, and went above and beyond to make our stay welcoming and made us feel at home. Can't speak highly enough for the amaxing and genuine staff. Truely a luxury hotel with first class amenities.
Only positive things to say.
The Grand America Hotel is a luxury class hotel in downtown Salt Lake City, Utah. The hotel is a 24-story white Bethel granite tower nestled against the Wasatch Mountains in the heart of downtown. Our downtown location provides immediate access to restaurants, entertainment, sports arenas and several first-rate shopping destinations. The Grand is also located just 30-45 minutes from 10 world-class ski resorts and 30 minutes from 25 golf courses. An affordable luxury retreat for leisure travelers, as well as a perfect venue for weddings, meetings and banquets, the Grand America Hotel is truly an extraordinary experience.
Based on 3,019 reviews
Value for money
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