We loved the atmosphere at the hotel. The room was incredible and we had a great time.
OK for what it was
Very nice looking (marble, chandeliers, etc.), lots of amenities. Large rooms. In the heart of downtown. Good bar in the hotel lobby restaurant.
Not good value IMO. It was nice but there were several disappointing things in our short stay (see below) that I would have expected better considering the price. Service was prickly and unfriendly. The rooms were well appointed and large but I didn't find the value paying 3x for them. Pretentious... too fancy for me. Not a bad thing just know what you're getting. As an example, there's a harp player in the main lobby. One of the two bathroom sinks leaked at the handle and the sink didn't drain. It would have been obvious to housekeeping as there was standing water in the bowl but they didn't offer to fix it. I didn't complain because we were only there 2 nights and just used the other sink. Got coffee in the lobby restaurant...it was the worst coffee I've ever had. Smelled and tasted terrible. All of these things are relatively minor but for a huge price premium I expect a premium experience and didn't get it. I'll stay at a Double Tree or something comparable next time I'm in SLC.
very good service, friendly staff, decorated beautifully for the holiday season. great location, close to everything.
we did not find an in-room coffee maker, which we would expect for our junior suite.
Amazing stay at a luxury hotel
Beautiful grounds and pool, Princess rooms, and very friendly attentive staff. Jack in hospitality greeted us, gave us great recommendations, and went above and beyond to make our stay welcoming and made us feel at home. Can't speak highly enough for the amaxing and genuine staff. Truely a luxury hotel with first class amenities.
Only positive things to say.
Grand America Hotel is a luxurious European-style 24-story establishment that houses 775 spacious guest rooms, including premier and executive suites. Decorated in rich colors and fitted with flat-screen TVs and iPod docks, the rooms feature a step-out balcony and handcrafted furniture. Executive suites offer marbled bathrooms, elegant French doors, and separate living space with some having full kitchens. The Grand America Hotel has several dining options including La Bonne Vie, a French-inspired confectionary, and Garden Café, which offers creative farm-to-table fare and a Sunday brunch. Other signature spots for guests to dine is the Gibson Lounge, which serves craft brews and cocktails, and the Lobby Lounge that offers continental meals. Nested in the heart of Salt Lake, close to the city center, the hotel provides easy access to many of the urban attractions, including nightclubs and bars. Located a few minutes from the Salt Lake City Amtrak Station, Grand America is also located a mile from the Salt Palace Convention Center. It’s situated within a five-minute drive from the Salt Lake International Airport and roughly two miles from the popular Joseph Smith Memorial Building. Guests can visit nearby museums and theaters, stop by the Hogle Zoo, or take advantage of the different outdoor options, including fishing, golfing, hiking, biking, and rock climbing. In addition to this, the Grand America Hotel boasts two pools and a luxury four-story full-service spa featuring family pools, hair and nail treatments, facials, steam rooms, and therapeutic massages. Guests can also explore some of the in-house shops, including the Ladies Boutique and Men’s Haberdashery.
Based on 3,138 reviews
Value for money
Policies vary by room type and provider.