Room smelled like someone defecated and then it was scrubbed into the old blue carpet that covers the whole place. We requested a new room that didn’t smell and the tv didn’t work in that room. We were too exhausted to request another room. Place is 20 years overdue for a renovation. Decor and furniture belong in 1989. Oh and not the mention the huge 1 inch gap at the bottom of the door to the room that was wide open for insects to crawl in and the air conditioned air to seep out of the room. Don’t come here! Ps.. good luck finding a parking spot near your room.
Unexpected fees, confirmed a king bed, was given a fold out couch bed that was a queen, dirty patio (underwear, cig butts, trash)
Not Worth The Price
Location, staff, wi-fi.
Old property, uncomfortable mattress, small bathroom, sink and tile cracked, a/c was either on or off...no degrees, very noisy with very poor windows that didn't seal out much noise. Furniture felt old and cheap. With all that there's a $20 per night parking fee and an $18 per day "resort fee." There was nothing resort about it. I'm sure it was state of,the art when it was built but it's long past it's best days.
Comfortable bed and nostalgic large room.
Not well maintained giving the room a grungy feel. Housekeeping staff needs more training. The planned remodel will help this property, but if the staff does not learn how to appreciate and accommodate guests, the change will only be on the surface.
Awful, old, and dirty
The renovated rooms were somewhat nice.
The air conditioner made an awful knocking sound, you could hear EVERY little thing outside, the construction was a huge mess, very cheaply put together. The sheets smelled like mildew. A couple of the white pillow cases had, what appeared to be, blood on them.
Beautiful Gardens & Great Staff
Bellman were the best! Helped me with luggage & getting around expansive grounds via electric carts. Very nice gift shop.
At times front desk & concierge desk were so overwhelmed/understaffed, it just wasn't worth the wait in line for service. Because of these lines/wait times, some seating is necessary on that side of lobby, or a number system for those who can't stand to wait in line.
More of a motel than a resort.
$19 for parking per day and an extra $15 for resort fee. Ridiculous. The shower/bath tub was clogged when I was using it. The fan raddled like crazy. Furniture very worn out. The entire place seemed run-down. I paid over $200 per, what a rip off for a place like this.
The only problem was Internet speed
I liked the room. It was large, comfortable, and clean. The beds were made and towels changed daily. The grounds take a bit of map-reading to figure out, but were clean and picturesque.
The location is not the most convenient, but the nearby Trolley stop brought me easily to Old Town. The food was OK, nothing special. The Internet was always available, but was not the quickest. That could be a problem, as it was at the Computer Science Teachers conference I attended!
Not for gluten-free or foodies!
Though grounds and buildings and exteriors clearly need refreshening, room in tower interior and bedding was updated and clean, and right next to parking lot a 10 min stroll to convention center. Glad we packed lightly with rolling luggage as self serve.
Convention food was bland, worse than summer camp, even banquet food was bland, 8 days with no hot meals for gluten free except for on last couple days bland dishwater-like soup finally labeled gluten-free. Quinoa cold salad was delicious - also only offered one day and leftovers in buffet next day - glad I tried it but overheard others afraid to try as assumed made with unhealthy canned peas and carrots, but was actually cut fresh raw cucumber celery and carrot. Should have offered rate reduction. Survived on the 24 hr carrot and celery sticks and whole fruit as breadless hot dogs and cold tasteless canned tuna did not appeal to me and boiled eggs was onlything i could eat from breakfast buffet of cereals and wheatladen pastries, no hot breakfast offered at all. Hot meals that I could not eat were nothing special either - nothing chef made - just unbag from freezer and dump in buffet warmers - breaded chicken strips, chilimac, penne and sauce, lasagne, alfredo pasta. Escaped to mall - True Food and PJ Changs had gluten free variety of selections but had to pay out of pocket - even onsite restaurant charged extra to substitute as I saw no gluten friendly options labeled.
Great location! Centrally located, easy to access trolley and buses. Helpful and courteous staff.
Maintenance issues. Dresser drawers broken, Stairmaster equipment rusted and shuts down in middle of workout. Wifi kept disconnecting. $15 daily extra charge to use fitness center and wifi also was not clearly described by counter staff beforehand.
A little overpriced
Large facility. BBQ bar had very good BBQ food although a little limited on food choices.
Rooms definitely dated. Air conditioning did not work after first day. Bed was on the floor, not on any type of riser. Musty. Limited food choices for such a large place. Staff was very friendly though.
Will never stay there again!!!
The maids and ground staff were very friendly and accommodating!
oVer and hour just to check in .. Rooms are severely outdated .. Parking was $19 a day and there was never any spot available .. People were double parked and I had to circle for almost 45 minutes every night. The wifi never worked and was $15 a day ..
Located in the Heart of San Diego, America’s Finest City, Town and Country Resort & Convention Center encompasses the “Best of All Worlds.” Our hotel in Mission Valley is an urban oasis renowned for its legendary service and country feel, just minutes fro
Based on 4,303 reviews
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