I accidentally made a reservation the wrong two nights and they would not give any credit at all. Never even checked in
4 stars
Intercontinental Mark Hopkins, An IHG Hotel
999 California Street, San Francisco, CA 94108, United States
San Francisco, CA
See location+1 415 392 3434Photos of Intercontinental Mark Hopkins, An IHG Hotel
Overview
The InterContinental Mark Hopkins is a San Francisco landmark, situated in the scenic Nob Hill neighborhood with stunning views of San Francisco Bay. The hotel combines historical grand architecture and charm with modern luxury accommodations to offer an experience of character and class throughout the property. The InterContinental has been updated with all of the modern high-tech amenities that today’s traveler demands, including WiFi throughout the hotel, flat-screen TVs in every room, and a well-equipped business center that is available 24 hours a day.
This hotel sits atop Nob Hill, ideally located close to all of the best attractions. Visitors can find plenty to enjoy within walking distance, including Chinatown, the Financial District, Union Square, Fisherman’s Wharf and Golden Gate Park. There are also a number of local boutique shops, restaurants, and nightlife options, as well as plenty of parks and green spaces near the InterContinental Mark Hopkins and weekday Town Car service is available to all guests.
Concierge service is available for all guest needs, including recommendations for sightseeing, arranging tours and buying tickets. The fitness center is accessible 24 hours a day, and the onsite Nob Hill Club serves a great breakfast every morning. The sky lounge and rooftop bar are great for enjoying a drink at sunset and seeing the best views of San Francisco. Guest rooms feature bay views and city views, and pet-friendly accommodations are available.
Latest deals for Intercontinental Mark Hopkins, An IHG Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Intercontinental Mark Hopkins, An IHG Hotel
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
- Flat-screen TV
- TV
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled Access
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Hypoallergenic pillow
- Adapted bath
- No smoking
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by elevator
- Private entrance
Basics
- Internet
- Wi-Fi
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- 24hr front desk
Bathroom
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Bidet
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
General
- Family rooms
- Seating area
- Slippers
- Interconnected room(s) available
- Sofa
- Soundproofing
- Telephone
- Carpeted
- City view
- Storage available
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
- Smartphone dock
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Parking and transportation
- EV charging station
- Parking
- Valet parking
- Private parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Outdoor
- Terrace/Patio
Things to do
- Gift shop
Fitness
- Fitness centre
Reviews of Intercontinental Mark Hopkins, An IHG Hotel
8.5
Very good
1880 verified ratings
Wonderful
877
Very good
336
Good
267
Okay
137
Fair
134
Mediocre
60
Poor
69
Summary of reviews
Guests say
Guests generally appreciated the friendly and helpful staff, but many expressed dissatisfaction with the cleanliness of the hotel and the small size of the rooms. Several reviews highlighted the need for renovations and updates, particularly in the bathrooms. While the location was praised for its proximity to attractions, the overall condition of the hotel left much to be desired.AI-generated from customer reviews
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Score by provider
8.5 out of 10
76 reviews
7.9 out of 10
16 reviews
All reviews
Great location! Clean and comfortable hotel. Only negative comment is parking is overly expensive .
The room felt very dated, like a nice hotel room from the 90s that hasn’t been updated. Pros: + Comfortable bed + Bathroom was clean + Helpful, friendly staff + Spacious lobby area Mediums: * Small, but functional fitness center located in the basement Cons: - There wasn’t an easily accessible outlet to charge our devices. - The free internet was slow and required re-login every 24 hours. You need...
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Pros (+) Save your money
Pros (+) The location
Cons (-) House keeping kept knocking on door throughout trip despite do not deserve sign. Room of 5-7 very drunk women being loud and disruptive throughout the night. I definitely did not think it was a party hotel when I booked it. Didn’t get much sleep as a result. Not what I was looking for.
Pros (+) Staff, food, room, gym all excellent.
Cons (-) Nothing
Pros (+) Historic hotel on Nob Hill. Friendly and helpful staff! Comfortable beds. Beautiful suite and view of the city. Able to open windows for fresh air/breeze. Keurig available for morning coffee/tea. Electronic “do not disturb” and intercom for door security. Convenient to Masonic Center concert venue and two cable car lines. Restaurant choices conveniently located in hotel and nearby (2-3 blocks).
Cons (-) Not a big complaint or huge discomfort, but we like to sleep in a cool room but the thermostat would not let us lower temp below 60 degrees.
Pros (+) I love the facility
Cons (-) Your staff treated my son who booked the property like trash...it was simply unpleasant
Pros (+) Location and staff
Cons (-) Dirty and stained furniture in hallways by rooms
Pros (+) Staff was considerate and helpful in every way. Food in the Nob Hill Club was excellent. Great views from Top of the Mark.
Cons (-) Furniture in lobby needs cleaning or reupholstering. Looks dated. Bathroom was small and dark. I was there 5 days and one of the elevators was out of service for 3 of those days.
Location
999 California Street, San Francisco, CA 94108
What's nearby
- Union Square0.5 km
- Transamerica Pyramid0.8 km
- Downtown San Francisco1 km
- Museum of Modern Art1 km
- Moscone Center1.2 km
- Lombard Street1.4 km
- Embarcadero1.5 km
- Ferry Building1.5 km
- Civic Center Plaza1.5 km
- San Francisco City Hall1.6 km
- Fisherman's Wharf1.9 km
- San Francisco-Oakland Bay Bridge2 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Intercontinental Mark Hopkins, An IHG Hotel
Low season | August |
|---|---|
High season | October |
Average price (weeknight) | C$ 277 |
Average price (weekend night) | C$ 306 |
When to book a room at Intercontinental Mark Hopkins, An IHG Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Nearby hotels and places to stay
Closest
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See most recommended stays in San FranciscoGood to know
Value for money | 8.1 |
|---|---|
Distance to downtown | 0.2 km |
Nearest Airport | Oakland |
Distance to airport | 19.0 km |