The Urban

507 Bush Street, San Francisco, CA 94108, United States
+1 415 432 7867

Cheapest
rate per night

7.9

Good
based on 1,526 reviews
The Urban - San Francisco, CA, United States
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
TripAdvisor C$ 95
Travelocity C$ 100
Expedia C$ 103
TripAdvisor
Travelocity
Expedia

Good to know

Value for money 7.3
Distance to city centre 0.6 km
Location rating 9.2
Nearest Airport San Francisco
Distance to airport 18.9 km

Rooms

Check-in
Check-out

Double Rooms

C$ 103+

Photo
Bed Type
Provider
Nightly base price
IMAGE
Double bed
C$ 103 per night
IMAGE
Double bed
C$ 103 per night
IMAGE
Unknown
C$ 106 per night
IMAGE
Unknown
C$ 106 per night
IMAGE
Double bed
C$ 109 per night
IMAGE
Double bed
C$ 111 per night
IMAGE
Unknown
C$ 112 per night
IMAGE
Double bed
C$ 116 per night
IMAGE
Double bed
C$ 118 per night
IMAGE
Double bed
C$ 128 per night
IMAGE
Double bed
C$ 133 per night
IMAGE
Double bed
C$ 148 per night
IMAGE
Unknown
C$ 152 per night

Reviews

Pros

Cons

Traveller rating

281
227
53
10
2

Time of year

Traveller type

Show reviews that mention

+
china town in 18 reviews
credit card in 16 reviews
doors slamming in 5 reviews
free coffee in 103 reviews
free popcorn in 13 reviews
friendly staff in 148 reviews
great location in 433 reviews
location and price in 59 reviews
popcorn in the evening in 5 reviews
shared bathroom in 169 reviews
shared showers in 58 reviews
small room in 274 reviews
square and chinatown in 5 reviews
union square in 110 reviews
  • Excellent
    Oct. 2019
    10.0

    Clean rooms and facilities

    Small rooms

  • Good
    Oct. 2019
    7.9

    AMAZING location and the lady at the front desk was very kind. There is also free coffee and tea in the lobby.

    The light in the bathroom is on a 1 minute timer. While you’re in the shower, you have to constantly stick your hand out and wave it to make sure it stays on.

  • Okay
    Oct. 2019
    5.0

    Toilet and bathroom are very clean. And only about 30 minutes walk from pier 39

    The rooms are so stuffy, but the fan is loud so you either can't sleep from the noise, or the heat. I wouldn't recommend a long stay here

  • Excellent
    Oct. 2019
    8.8

    Clean, good location

    Noise level

  • Mediocre
    Sep. 2019
    2.5

    Had a very bad experience in this hotel with staff. They have been so rude and disrespectful towards me. I came to SF for a business trip but stayed a bit longer for a short holiday. I booked 6 nights. My debit card was not working in this hotel. The deposit is high. I could not pay for the last 2 nights as my maximum on my CC was reached. They said I could pay the other day and joked that in any way they had the deposit so they had the money secured. I interpretated that they were relaxed about it and was really happy with their flexibility. I withdrew most of the money that evening at their ATM but it also had a maximum and I thought I would pin the next day the rest. Probably there was some miscommunication in the team but I was called late in the next evening in my room when I was already deeply asleep saying that I had to pay. They said: you can decide to pay or leave. Everything I said to explain the situation made it worse from there. I got a very cold and angry tone and I decided to go downstairs to reception. It is a long story but I basically was threatened to be kicked out of the hotel quite seriously. They told me they wanted to call the police now if I didn't pay. Whatever the situation is, a customer should not be treated this way. I broke down in tears, felt ashamed as I was standing there in my pyjamas, and managed to pay most of the last nights with the money that I had. I am not at all someone (or look like someone) who would not pay and I was still there for the next 4 nights. The next day I did not receive any apologies, staff acted like nothing happened. Extremely cold. First time in my life that I take time to write a bad review but I felt so humiliated and unsafe. Especially for a women travelling alone but for everyone, I don't recommend staying here. If something non standard will happen or if you have a problem then the staff will be as cold as stone.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

The Urban Hotel, located near Union Square, is centrally located in downtown San Francisco, providing immediate access to the Financial District, Chinatown, and the Union Square neighborhood. Guests of this hotel will be just 7 blocks from the Moscone Convention Center, as well. This unique hotel offers modern guest rooms with upscale linens, free WiFi, and all of the amenities that you would expect. Communal bathrooms are located in the halls, offering a unique dorm-style accommodation for the frugal visitor or those looking for something different.

This hotel is situated near all of the best shopping, dining, and attractions in the city, including Cable Cars, the San Francisco Playhouse, American Conservatory Theater, Wells Fargo History Museum, and more. It is just a mile from Lombard Street and a short distance from Ghirardelli Square, the Golden Gate Bridge, and Alcatraz. There is something for everyone to see without having to go far when you book a room at the Urban Hotel.

This luxury boutique hotel offers a host of amenities, including 24-hour concierge and guest services available at the front desk. Guests will also enjoy flat screen TVs in every room, as well as a work desk and other modern conveniences. This nonsmoking hotel welcomes service animals and is fully ADA-compliant and accessible. Other pets are not allowed at this hotel. The Urban is also an adults-only hotel, and is not child-friendly. For business and leisure travelers looking for a luxurious place to unwind and mingle with other guests, this hotel is ideal.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.9 Good

based on 1,526 reviews

8.3

Cleanliness

7.3

Comfort

7.9

Staff

7.3

Value for money

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Disabled Access
ATM on-site
Internet
No smoking
24hr front desk
Airport Shuttle (Surcharge)
Storage available
Adults only
Concierge service
Laundry facilities
Pets not allowed
Towels

Photos

The Urban - San Francisco - Building All Photos (38)
The Urban - San Francisco - Bar Bar (1)
The Urban - San Francisco - Bathroom Bathroom (3)
The Urban - San Francisco - Bedroom Bedroom (9)
The Urban - San Francisco - Building Building (2)

Location

Most Popular Landmarks

  • Grace Cathedral 0.6 km
  • Museum of Modern Art 0.7 km
  • Cable Car Museum 0.7 km
  • Exploratorium 1.3 km
  • Asian Art Museum 1.4 km
  • Lombard Street 1.7 km

San Francisco Travel Guide

Learn about San Francisco on KAYAK

Getting Around

Oakland 18.6 km
San Francisco 18.9 km
San Francisco (Conv Ctr), California 0.8 km
San Francisco (Civic Center), California 1.3 km

Nearby hotels

Closest

8 Excellent (1,705 reviews)
0.03 km
C$ 236+
6.9 Good (987 reviews)
0.04 km
C$ 166+
7.7 Good (654 reviews)
0.04 km
C$ 178+

Cheapest

8.7 Excellent (1,623 reviews)
0.54 km
C$ 69+
5.8 Okay (33 reviews)
0.5 km
C$ 108+
6.9 Good (3,198 reviews)
0.44 km
C$ 131+

Most recommended

9.2 Excellent (3,231 reviews)
0.39 km
C$ 274+
9.2 Excellent (886 reviews)
0.5 km
C$ 509+
9.1 Excellent (1,477 reviews)
0.2 km
C$ 552+