bed too tall
left at 9:30am, came back at 1:30, room not touched. Left at 2:00 pm returned at midnite, still dirty I'll never stay there again!!!! House keeping sucked.
A "so-so" hotel, and it would have taken so little
This hotel has a good location. The side away from the freeway was quiet. Imagine that the side facing the freeway would be noisy.
This hotel is difficult to get to because of road construction. That's not the hotel's fault. My room had several drawbacks that would have been easy to fix. I told staff about them, but nobody seemed to care: 1) The computer desk was useless because it had no available electrical outlets. How difficult would it have been to put in a lamp with an electrical outlet in the base? 2) The A/C unit was old, noisy, and difficult to control. It blew out the curtains above it. How difficult would it have been to put in a modern thermostat, and a plastic deflector to keep the curtains in place? 3) The microwave was impossible to use on any setting other than full power. 4) The message light on my phone blinked constantly. How difficult would it have been to supply instructions for how to turn it off?
Will not stay here again.
location for my needs in this trip to Orange County
Indifference of staff to several issues. The lights in the hallway to my room were burned out, making for a dark walk to the room. The light over the shower in the bathroom was also burned out. Nothing was done about either issue. No extra signage to aid in entering the property due to road construction. It was very difficult to figure out how to get to the motel from the road.
Front desk was fine. Very friendly. But they had a problem giving a room.
Cleaning guys out side. Very rude and make me uncomfortable. They were not friendly and unwelcoming .
I loved the spacious room and the clean bathroom. The flat screen tv was a nice touch too
The Best Western Capistrano Inn- The Swallows Resting Place. Discover why the city of San Juan Capistrano is a must see travel destination when you stay at this property located just two blocks from historical Mission San Juan Capistrano®. With easy access to the 5 freeway and our Central location between Los Angeles and San Diego the Best Western Capistrano Inn makes it easy to enjoy the area's many attractions. We believe location matters a lot. Located just Four miles from beautiful Orange County beaches and near Top attractions such as Knott's Berry Farm®, Soak City® Water Park, Disneyland®, California Adventure® and SeaWorld® this property offers the location at an affordable rate. Mission San Juan Capistrano® various events bring guests to our hotel year-round. However, our hospitality, spacious cool rooms and Best Western amenities are what make guests feel at home. This hotel boasts the friendliest service in town, and we're committed to making you feel welcomed and comfortable. Business guests of the Best Western Capistrano Inn will also appreciate this hotel's close proximity to area businesses including Costco® Wholesale, Wal-Mart®, Quest Diagnostics®, Mission Viejo Hospital, The Shops at Mission Viejo® and many more. Book your Best Western Capistrano Inn room today! Enjoy your stay with us.
Based on 1,043 reviews
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