Value for money
Distance to city centre
Distance to airport
|"Great hotel for volleyball tournament."||(in 3 reviews)|
|"Very helpful staff."||(in 18 reviews)|
|"Good location for volleyball tournament."||(in 13 reviews)|
|"I have booked this hotel for 2 nights."||(in 9 reviews)|
|staff was very friendly||in 64 reviews|
|good location||in 39 reviews|
|great breakfast||in 39 reviews|
|nice room||in 36 reviews|
|hotel that was clean||in 29 reviews|
|free bottled water||in 17 reviews|
|comfortable bed||in 10 reviews|
|paper products||in 6 reviews|
|volleyball tournament||in 5 reviews|
|safety deposit||in 4 reviews|
|san mateo||in 4 reviews|
|room was clean||in 3 reviews|
|temperature controls||in 3 reviews|
|clean quiet||in 2 reviews|
|staff was friendly||in 2 reviews|
|clean and comfortable||in 1 review|
|location to room||in 1 review|
|single room||in 1 review|
Nice but a bit worn
The hotel was nice and pretty clean. There were dirty glasses outside our door when we checked in and our bedside lamp was broken. It was unplugged when we got there. When I plugged it in it didn't work. It was missing a lightbulb. They came and changed the bulb and finally got it on but then it didn't want to turn off that night. Must have had a short in it. I complained twice and they said they would change it out but never did. Mysteriously the 2nd morning the alarm was set and went off at 5:30am. We hadn't set it and it hadn't gone off the day before. Very odd and annoying. I won't stay here again. There are a lot of choices in the area.
No safety deposit boxes!
No safety deposit box in any room! A major inconvenience, especially as the single deposit box at front desk was laughably small. We had to carry passports, all credit cards and cash, computers, etc with us everywhere for 2 weeks! I would not stay here again for this one reason - even though staff was friendly and helpful.
Room overall was quite clean. Staff was very friendly and helpful. Breakfast was good.
Bathroom was outdated, lacked counter space, old tub and shower, toilet used a lot of water. Lighting and ventilation in bathroom very poor. Construction/remodel work during the day made considerable noise. One elevator was very noisy.
good location and reasonable price
Hotel staff was very accommodating on a few unusual requests. They accommodated me and there was no extra charges . They were prompt and courteous. Made all the differences in the kkkkkkkkkkkkthree day stay.
Found the window A/C was wonderful to be able to control the room temperature ourselves, had a very good stay
The Hilton Garden Inn San Mateo is located just six miles from San Francisco International Airport, offering complimentary shuttle service for hotel guests. Bridgepointe Plaza is within walking distance, where guests will find plenty of shopping and dining. The hotel also offers a variety of event spaces that can accommodate up to 150 guests with planning and catering assistance. There is a 24-hour business center at the hotel, which also offers free parking for guests.
Pets are not allowed at the Hilton Garden Inn San Mateo, which is a non-smoking hotel. This AAA 3-Diamond hotel offers spacious guest rooms and suites that include premium beds and bedding, a large work desk, remote printing, flat screen TVs with premium channels, in-room coffee and tea service, a refrigerator and microwave, and a private bathroom with deluxe amenities. Upgraded suites offer premium amenities, including HDTVs and additional living and sleeping space. There are a total of 157 guest rooms and suites at this property.
There is a restaurant and bar at the hotel, which also has a 24-hour pantry market. Evening room service is available for guests and there is a fitness center available. The hotel also has an outdoor pool and hot tub with a lounge area and complimentary WiFi is provided in all areas of the building. The hotel offers guest laundry facilities that are coin-operated and also provides its own laundry and dry cleaning services. The front desk is available 24 hours a day for reception and other guest services and luggage storage is available.
Policies vary by room type and provider.
All reservations at Hilton Garden Inn San Mateo – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Hilton Garden Inn San Mateo is located at 2000 Bridgepointe Circle, 3.8 km from the centre of San Mateo. San Mateo County Event Center is the closest landmark to Hilton Garden Inn San Mateo.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Hilton Garden Inn San Mateo.
Yes, Hilton Garden Inn San Mateo offers free Wi-Fi.
Yes, Hilton Garden Inn San Mateo offers free parking.
Yes, Hilton Garden Inn San Mateo offers free airport shuttle service.
Hilton Garden Inn San Mateo is 10.6 km from San Francisco. Hilton Garden Inn San Mateo is 17.3 km from Oakland.
No, pets are not allowed at Hilton Garden Inn San Mateo.
Yes, Hilton Garden Inn San Mateo has a pool on-site.