Grand Mercure Sp Itaim Bibi

Great location but need revamping in standard rooms

Swimming pool and neiborhood

Standard room looks old and personal Staff in breakfast need couching and better coffee

Very, very basic

Well located, good pool

Loud construction that began in the building in the morning, very very small bathroom (barely enough space for one person), tiny beds, virtually no amenities in the bathroom, Poorly lit hallways

Internet was free.. Breakfast was good

No iron.. No microwave, no coffee machine

The Itaim Bibi neighborhood is safe and lively. Plenty of good restaurants to eat and drink at. The hotel staff was absolutely appalling, though. I was shocked at how rude someone who voluntarily works in the service industry could be, especially when it seemed due to the fact that I was speaking English. Hello, you are a clerk at an international hotel, in an international city! What do they expect? One woman, though, came from the back and kindly assisted me. She gets 5 stars. The rest of them, rude, unprofessional, and singlehandedly assured that I will never stay here or recommend it to anyone ever again.

This hotel is disgusting. Giant, black stains all over my carpet. Not clean at all. The pictures aim to trick you! No air conditioning, the room was stuffy and hot. I had to leave the balcony open at all times, just to breathe. With warm weather outside, it meant I was never fully comfortable. The people at the front desk made me feel like I was a problem because they didn't speak English. So rude, acted like they didn't want to help customers. I don't require tons of attention and service, just courteous behavior as anyone would expect. Not available here. No hotel information in room. No idea how to get laundry done, use internet, hotel services directory. Nothing. This place is a complete joke. Breakfast was disgusting, too.

prompt service

It was promissed in the reservation to have hobebath and the hotel do not suply it.