The associates were very friendly and accommodating. They showed their appreciation for my visit and were always willing to work with me.
TV channels were glitchy consistently
the location was like 40 mins from downtown but ar
I like it the staff were very nice my room was very clean I enjoyed my stay
what I didn't like was that after I paid for the room I had a give deposit ....
Overall excellent stay.
The gym treadmill and elliptical were broken.
Somewhat in close vicinity to shopping, just had to go out and around. Each room equipped with mini fridge.
Mostly everything else. Keys didn't work on the door not once, but twice. Put me in a handicap accessible room when I asked not to when I booked. (They did switch me but not until the second day of the trip.) Not much to look at. Bed was not very good or comfortable. Poor customer service, front desk wasn't equipped with extra towels or really anything else. Told my wife that they couldn't giv her more Kleenex because "housekeeping was gone for the day." Had to track down housekeeping to get my extra towels on first day. Disappointed with my stay.
Very nice hotel. Friendly professional staff. Excellent price for quality luxury hotel.
No complementary breakfast.
Switching owners, somewhat abandoned.
The staff are quite nice and attentive.
Dirty, my bed sheets appeared unwashed. Noisy, as many ventilators and machines seem to be misfunctioning. It is an old hotel, and many things desperately need to be renewed.
loved the quiet nice luxury look.
the beds look fantastic, but i cannot get a good nights sleep on them.
This 4-story suburban Chicago hotel is 2 miles from Woodfield Mall, within 5 miles of numerous Fortune 500 companies, and 13 miles from Chicago O'Hare International Airport.
Based on 641 reviews
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