Hyatt Place Atlanta Cobb Galleria

Size of room

Good place to stay for Braves game.

We had an issue after taking the shuttle to the baseball game. There was a massive thunder storm. Game was stopped in 6th inning. I called to confirm shuttle was running and was told they continue to run until we were all picked up. We and got to the pickup location and there were 18 of us waiting. After about 20 minutes one of the ladies in the group called and they said they had stopped running the shuttle. I called and the gentleman who answered the phone told me that shuttle had stopped running for the night and hung up on me. I was extremely frustrated and called back and told him not to hang up on me explain that were 18 people waiting and that he needed to get somebody to run the shuttle and he said they would be somebody coming. makes no sense that one minute earlier he told me that the shuttle had stopped running for the night. This is not the way you treat people that are staying at your hotel when they're dealing with an emergency like we were is such a horrendous thunderstorm. The people are human we all make mistakes and they did handle it the right way in the end but it calls a tremendous amount of frustration with 18people there for about 2 minutes.

Clean, great bed, very good breakfast

N/a

do not understand why handicap room the furthest from elevator? bathroom faucet loose? cabinet enclosing refrigerator broken.