Recent reviews
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8.8
Pros: The staff was very friendly and professional. Got an upgrade free of charge. Excellent!
Cons: The insurance in Costa Rica is frequently the trigger for surprises: very expensive. But once this is settled, no damage to the rental car will be charged to you.
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4.4
Pros: The staff was nice.
Cons: The insurance was extremely expensive. Something I wasn't aware of. It cost me $800 for 13 days.
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2.0
Cons: Total scam. You think $150 for the week, and the scammers hassel you to $500. Some people were $1,000 for the week.
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6.4
Cons: Pricing was misleading. $160 rental turned into a $250 rental due to extra fees. Dollar would not accept 3rd party insurance and put a $2500 hold on my account. Cost structure and fees were not made clear up front. Dissapointing.
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6.0
Pros: Staff friendly
Cons: The price was completely different to what we booked on the website. About three times as much - an absolute ripoff and obviously I had no choice but to pay the difference once I was at the desk. The car was nice but I expected more than a Mitsubishi when ordering a premium SUV.
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3.6
Pros: Almost a new car.
Cons: First, the Dollar location was not at the San Jose airport. It was miles away, driving through horrible traffic and not in a good part of town in a business park. 2. They would not accept the insurance I bought through PriceLine. I was required to buy the gov't insurance at $49 a day. 3. Charges were much more than I was told by PriceLine. Instead of about $50, the total bill is expected to be over $450. Still don't have the final bill after 3 days. 4. They forced me to sign 2 blank credit card receipts. One was in case I got in an accident, and the second was if I got a traffic ticket. Luckily, we didn't let this bad experience with Dollar ruin our vacation.
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2.0
They did not have my reservation
Pros: Nothing
Cons: The reservation was not valid, the rental company did not have a car available.
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2.0
Total scam
Pros: Absolutely nothing
Cons: Spent hundreds of unexpected dollars for an old car on it's last leg that was much smaller than the car that I booked.
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4.4
Pros: The staff was nice.
Cons: The insurance was extremely expensive. Something I wasn't aware of. It cost me $800 for 13 days.
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2.0
Cons: Total scam. You think $150 for the week, and the scammers hassel you to $500. Some people were $1,000 for the week.
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6.4
Cons: Pricing was misleading. $160 rental turned into a $250 rental due to extra fees. Dollar would not accept 3rd party insurance and put a $2500 hold on my account. Cost structure and fees were not made clear up front. Dissapointing.
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6.0
Pros: Staff friendly
Cons: The price was completely different to what we booked on the website. About three times as much - an absolute ripoff and obviously I had no choice but to pay the difference once I was at the desk. The car was nice but I expected more than a Mitsubishi when ordering a premium SUV.
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3.6
Pros: Almost a new car.
Cons: First, the Dollar location was not at the San Jose airport. It was miles away, driving through horrible traffic and not in a good part of town in a business park. 2. They would not accept the insurance I bought through PriceLine. I was required to buy the gov't insurance at $49 a day. 3. Charges were much more than I was told by PriceLine. Instead of about $50, the total bill is expected to be over $450. Still don't have the final bill after 3 days. 4. They forced me to sign 2 blank credit card receipts. One was in case I got in an accident, and the second was if I got a traffic ticket. Luckily, we didn't let this bad experience with Dollar ruin our vacation.
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2.0
They did not have my reservation
Pros: Nothing
Cons: The reservation was not valid, the rental company did not have a car available.
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2.0
Total scam
Pros: Absolutely nothing
Cons: Spent hundreds of unexpected dollars for an old car on it's last leg that was much smaller than the car that I booked.
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