Shangri-La Sydney

5 stars
176 Cumberland Street, Sydney, NSW 2000, Australia
Sydney, Australia
8.7
Very good
based on 4054 reviews
4,054 reviews
Sun 21/12
-
Mon 22/12
1 room, 2 guests
Deals from
C$ 241
/Cheapest rate per night
Room type
Provider
Nightly total
Deluxe room
C$ 241
Executive room
C$ 252
King room
C$ 292
106 more Shangri-La Sydney deals
106 more Shangri-La Sydney deals
Photos of Shangri-La Sydney
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Located on Sydney Harbor with panoramic views of the Opera House and Harbor Bridge, the Shangri-La Hotel in Sydney, Australia is a luxury destination in the middle of the bustling city.

Shangri-La features 565 spacious guest rooms and suites boast the largest windows of any harbor-facing hotel in the area so that guests can enjoy the sweeping views. The rooms are elegantly appointed in a contemporary design with deluxe amenities, including complimentary WiFi access, flatscreen televisions, plush towels and bathrobes, full-size writing desks, a mini bar, and coffee/tea makers. Guests can choose their view, or opt for the larger, more luxurious Presidential or Governor Suites for special occasions.

Shangri-La features three restaurants and one bar on-site. The Altitude Restaurant features contemporary Australian cuisine in an intimate, 18-person dining room, while Café Mix offers all-day dining with a full buffet of fresh ingredients and diverse selections.

For guests wanting to relax, CHI, The Spa at Shangri-La prioritizes personal peace, enchantment, and well-being and deliver traditional massages and treatments based on a blend of Asian-inspired wellness practices and Australian healing techniques and botanical ingredients. Additionally, the hotel’s expansive Health Club provides guests access to the fully-equipped fitness center, large indoor swimming pool, Jacuzzi, and sun deck.

Shangri-La also offers upscale business and event space if guests are looking to host an event. A dedicated events team helps to plan and execute the event.

The Shangri-La hotel is a beautiful hotel centrally located in Sydney that offers well-appointed accommodations, timeless style, and luxurious amenities.

8.7
Very good rating
Based on 4,054 verified guest reviews

Latest deals for Shangri-La Sydney

Sun 21/12
Mon 22/12
Double room
bed type unknown
C$ 324
nightly with fees
Executive room
2 twin beds
C$ 252
nightly with fees
bed type unknown
C$ 274
nightly with fees
bed type unknown
C$ 275
nightly with fees
Deluxe room
1 king bed
C$ 241
nightly with fees
bed type unknown
C$ 250
nightly with fees
1 king bed
C$ 255
nightly with fees
King room
1 king bed
C$ 292
nightly with fees
bed type unknown
C$ 321
nightly with fees
bed type unknown
C$ 352
nightly with fees
Premier Room
bed type unknown
C$ 510
nightly with fees
1 king bed
C$ 511
nightly with fees
bed type unknown
C$ 545
nightly with fees
Standard Room
bed type unknown
C$ 350
nightly with fees
bed type unknown
C$ 359
nightly with fees
bed type unknown
C$ 396
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Shangri-La Sydney

  • Indoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking
  • Business centre

Services and conveniences

  • ATM on-site
  • Business centre
  • Car rental
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • Private check-in/check-out
  • 24hr front desk
  • Conference rooms
  • Safety deposit box

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Adapter
  • Body soap
  • Trash cans
  • Conditioner

General

  • Window
  • Executive lounge access
  • Family rooms
  • Interconnected room(s) available
  • Landmark view
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Sofa
  • Soundproof rooms
  • Telephone
  • Carpeted
  • City view

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Bathtub
  • Spa bath
  • Toilet
  • Toothbrush

Accessibility and suitability

  • Hypoallergenic
  • No smoking
  • Designated smoking area
  • Disabled Access
  • Elevator
  • Accessible by elevator
  • Toilet with grab rails
  • Upper floors accessible by elevator

Pool and spa

  • Heated pool
  • Spa
  • Hot tub
  • Indoor pool
  • Steam room
  • Massage
  • Sauna

Kitchen

  • Electric kettle
  • Kitchenware
  • Kitchenette
  • Microwave
  • Tea/coffee maker
  • Refrigerator
  • Coffee machine

Dining

  • Packed lunches
  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Breakfast in the room
  • Dining table

Bedroom

  • Extra-long beds (> 2 metres)
  • Feather pillow
  • Socket near the bed
  • Alarm clock
  • Sofa bed
  • Wardrobe or closet

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • First-aid kit
  • Safe

Media and entertainment

  • Flat-screen TV
  • Radio
  • TV
  • Smartphone dock

Family friendly

  • Babysitting or child care
  • Cribs available
  • Kids meals
  • Strollers

Parking and transportation

  • Parking
  • Private parking
  • Valet parking

Laundry

  • Ironing service
  • Pants press
  • Iron and ironing board

Workspace

  • Fax/photocopying
  • Laptop safe
  • Desk

Fitness

  • Fitness centre
  • Gym

Outdoor

  • Terrace/Patio

Things to do

  • Bicycle rental

Reviews of Shangri-La Sydney

8.7
Very good
4054 verified ratings
Wonderful
2390
Very good
603
Good
447
Okay
204
Fair
184
Mediocre
76
Poor
150

Summary of reviews

Guests say
Guests appreciated the stunning views and excellent amenities, particularly the pool and room service. However, there were significant complaints about the service quality, with many guests feeling that their concerns were not addressed adequately. Cleanliness issues were also noted, particularly with room service. Overall, while the hotel has great potential, the service needs improvement to match the quality of the facilities.
AI-generated from customer reviews
Room Size8.5 out of 10
Amenities8 out of 10
Cleanliness3 out of 10
Service1 out of 10
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All reviews

9.1
Wonderful
Richard, Mar 2019
Pros (+) Excellent staff with one exception in lounge/bar on 36th floor. Waiter addressed me as "Boss", failed to give menu, did not mention kitchen was closed until I ordered and did not get drinks in timely manor. His poor performance stands in stark contrast to the rest of the staff. Good breakfast buffet and health club.
Cons (-) Better lounge experience
5.1
Fair
Anonymous, Dec 2018
Pros (+) Room
Cons (-) Poor check in service
10
Wonderful
Anonymous, Nov 2018
Pros (+) with good price this hotel was far the best hotel I've ever stayed. Staffs were super nice. I told at the front that it is the first day of my honeymoon, they gave me a room with better view (maybe?) I mean, superb view with both harbour bridge and Sydney opera house. They even sent us complementary champagne and a box of chocolate. Loved it so much! thank you Shangri-la staffs!
Cons (-) Nothing I didn't like
10
Wonderful
Anonymous, Sep 2018
Pros (+) • Exquisite Views/High Floor • My Package included Breakfast, Tea Time & Drinks/Snacks • Friendly Service • Great Accommodations • Close to the Ferries • Luxury Feel
Cons (-) • Exterior is dated
8.2
Very good
Melissa, Apr 2018
Pros (+) They food and service were good on the Horizon floor.
Cons (-) We were traveling with our 12 year old,who is very well behaved. We were told by our waiter that the 7:00 hour was drawing near and my son would have to leave the lounge. Which we obeyed every night and made our son leave the lounge. But on our third night, for some arbitrary reason,the horizon lounge manager let other children stay in the lounge passed the curfew hours, after he had requestied ou...
Read more
10
Wonderful
Lito, Jun 2017
Pros (+) The Customer Service provided.
10
Wonderful
Stewart, Mar 2017
Pros (+) Horizon Club views Excellent staff
Cons (-) Having to leave
9.7
Wonderful
Anonymous, Feb 2016
Pros (+) Breakfast buffet was sumptuous.

Location

176 Cumberland Street, Sydney, NSW 2000

What's nearby

  • Circular Quay0.4 km
  • Sydney Opera House1 km
  • Sydney Tower1 km
  • Sydney Harbour Bridge1.1 km
  • Australian National Maritime Museum1.2 km
  • St Mary's Cathedral1.3 km
  • Star Casino1.4 km
  • Hyde Park1.4 km
  • George Street1.4 km
  • Darling Harbour1.6 km
  • Kings Cross2.1 km
  • Sydney Harbour3.1 km

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 11:00 AM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Shangri-La Sydney

Low season

High season

Average price (weeknight)

Average price (weekend night)

January
November
C$ 408
C$ 662
Cheapest month to stay with an average 32% drop in price.
Most expensive month to stay with an average 75% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Shangri-La Sydney

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Shangri-La Sydney

  • If you’re after a cheap room at Shangri-La Sydney, then you should consider staying during the low season. The cheapest deals can generally be found in January and May.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Shangri-La Sydney, plan to stay on a Sunday or Thursday. The most expensive day is usually Tuesday.
  • The cheapest price a room at Shangri-La Sydney was booked for on KAYAK in the last 2 weeks was C$ 287, while the most expensive was C$ 287.
  • How long should you stay at Shangri-La Sydney? KAYAK users usually book their rooms here for 3 days.

FAQs when booking at Shangri-La Sydney

  • Where is Shangri-La Sydney located?

    Shangri-La Sydney is located at 176 Cumberland Street in The Rocks, 1.8 km from the centre of Sydney. Circular Quay is the closest landmark to Shangri-La Sydney.

  • When is check-in time and check-out time at Shangri-La Sydney?

    Check-in time is 3:00 PM and check-out time is 11:00 AM at Shangri-La Sydney.

  • Does Shangri-La Sydney offer free Wi-Fi?

    Yes, Shangri-La Sydney offers free Wi-Fi.

  • How far is Shangri-La Sydney from the airport?

    Shangri-La Sydney is 9.1 km from Sydney Kingsford Smith. Shangri-La Sydney is 132 km from Newcastle Williamtown.

  • Does Shangri-La Sydney have a pool?

    Yes, Shangri-La Sydney has a pool on-site.

  • How does KAYAK find such great Shangri-La Sydney hotel deals?

    KAYAK scours the web for all room deals available at Shangri-La Sydney in Sydney and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Shangri-La Sydney and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Shangri-La Sydney.

Nearby hotels and places to stay

Closest

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The Sebel Quay West Suites Sydney8.8 Excellent (2,255 reviews)0.05 kmIndoor pool, Fitness centre, RestaurantC$ 298+
5-star hotel
Four Seasons Hotel Sydney9.1 Excellent (3,853 reviews)0.16 kmOutdoor pool, Fitness centre, RestaurantC$ 356+
3-star hotel
37% cheaperThe Australian Heritage Hotel7.8 Good (431 reviews)0.19 kmRestaurant, Bar/Lounge, Free Wi-FiC$ 172+
3-star hotel
1% cheaperThe Russell Boutique Hotel8.9 Excellent (1,913 reviews)0.2 kmRestaurant, Bar/Lounge, Room serviceC$ 270+

Cheapest

See cheapest stays in Sydney
3-star hotel
37% cheaperThe Australian Heritage Hotel7.8 Good (431 reviews)0.19 kmRestaurant, Bar/Lounge, Free Wi-FiC$ 172+
5-star hotel
25% cheaperAmora Hotel Jamison Sydney8.5 Excellent (3,964 reviews)0.37 kmIndoor pool, Fitness centre, RestaurantC$ 204+
3-star hotel
15% cheaperRendezvous Hotel Sydney The Rocks7.9 Good (3,062 reviews)0.2 kmOutdoor pool, Fitness centre, Room serviceC$ 233+
5-star hotel
11% cheaperHarbour Rocks by Ode Hotels8.1 Excellent (1,631 reviews)0.24 kmFitness centre, Restaurant, Bar/LoungeC$ 243+

Most recommended

See most recommended stays in Sydney
5-star hotel
The Langham, Sydney9.3 Excellent (1,139 reviews)0.29 kmIndoor pool, Fitness centre, RestaurantC$ 362+
5-star hotel
Four Seasons Hotel Sydney9.1 Excellent (3,853 reviews)0.16 kmOutdoor pool, Fitness centre, RestaurantC$ 356+
3-star hotel
1% cheaperThe Russell Boutique Hotel8.9 Excellent (1,913 reviews)0.2 kmRestaurant, Bar/Lounge, Room serviceC$ 270+
5-star hotel
The Sebel Quay West Suites Sydney8.8 Excellent (2,255 reviews)0.05 kmIndoor pool, Fitness centre, RestaurantC$ 298+

Good to know

Value for money

Distance to downtown

Nearest Airport

Distance to airport

8.3
1.8 km
Sydney Kingsford Smith
9.1 km

Everything you need to know for your stay in Sydney