DoubleTree by Hilton Toronto Airport

Reviews

Pros

"Good restaurants and clean rooms." (in 29 reviews)

"the room was great, newly renovated." (in 7 reviews)

"Friendly staff and good price" (in 41 reviews)

Cons

"It's under heavy renovation." (in 12 reviews)

"Renovation construction mess everywhere!" (in 37 reviews)

"This hotel is under renovations." (in 38 reviews)

Show reviews that mention

+

close to the airport

airport shuttle

major renovations

pay for parking

construction mess

renovated room

restaurant closed

construction at this hotel

pool and gym

newly renovated

clean hotel

beds were very comfortable

clean room

cookies with check

staff were friendly

Excellent

Jan 2019

10.0

I had a little issue on the front end with adding one of my Traveler’s to our room so they could check in prior to the person booking the room but front desk person Ali made up for the error and gave the best customer service I have exp. with a hotel

I’m not sure other than human error. We really had a great time overall and the restaurant Turtle’s Neck gave us an awesome breakfast experience. Then we got shuttle to airport for the entire group with lots of luggage in one trip for free was the icing on the cake to make our departure a smooth process.
Good

Jan 2019

8.0

Acceptable

Clean room, night staff were excellent. Morning woman, not great.

Breakfast not included if booked via Expedia.
Good

Feb 2018

8.0

The warm cookies YUMMY comfy beds clean rooms

The change room for the pool was a large washroom. People in the gym can watch the kids in the pool
Mediocre

Jun 2017

3.4

Badly managed.

Rooms newly renovated.

Everything other than the room was in a state of complete chaos. The walls were torn off, there was exposed mould, there were exposed wires... crazy. I've never seen anything like it in an open for business.. business. In the room, it looks like they got an awful contractor. Everything was nice, but just slightly off. e.g. the heat would not turn off, the shower door rolled open on its own, etc.
Good

May 2016

7.7

Location, comfort and cleanliness, good sleep were all quite satisfactory.

Prakag at the front desk seemed to be very deceptive and maliciously misleading in his information to my wife and I. We had a confirmed reservation for May 4th. 2016. However he directed us to phone the reservation agent to cancel our reservation for that date, because he was unable to guarantee it. For reasons unknown to us he was apparently deliberately and maliciously attempting to mislead us. Fortunately another hotel staff upon checking out on April 20th confirmed our reservation for May 4th, but at a higher rate. We were terribly disappointed.
Excellent

Sep 2015

10.0

Good hotel for price!

Very affordable and better then most hotels that cost double the price!

Clean, attractive looking hotel with a great price very comfortable stay would recommend. Only stayed for layover stole in Toronto but couldn't ask for any better
Excellent

Aug 2015

9.4

Nothing special but a good place to sleep. No complaints.

Nothing special but a good place to sleep.
Okay

Jun 2015

5.7

Have to pay for parking and room has no toiletries

I have never had to pay an additional fee to park at the location I am already paying to stay at. absolutely ridiculous! and no shampoo or conditioner in the rooms. you will have to pay for every extra little thing you will need if you stay here. and my air conditioner didn't work. they sent someone to fix it who managed to turn on the fan to blow the hot air around. the hall was cooler than my room. very uncomfortable stay.

additional fee to park on site no toiletries broken air conditioner
Mediocre

Nov 2014

4.0

The rug was dirty, there were not enough covers on the bed...froze all night, and the internet didn't work.

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