I had a little issue on the front end with adding one of my Traveler’s to our room so they could check in prior to the person booking the room but front desk person Ali made up for the error and gave the best customer service I have exp. with a hotel
I’m not sure other than human error. We really had a great time overall and the restaurant Turtle’s Neck gave us an awesome breakfast experience. Then we got shuttle to airport for the entire group with lots of luggage in one trip for free was the icing on the cake to make our departure a smooth process.
Clean room, night staff were excellent. Morning woman, not great.
Breakfast not included if booked via Expedia.
The warm cookies YUMMY comfy beds clean rooms
The change room for the pool was a large washroom. People in the gym can watch the kids in the pool
Rooms newly renovated.
Everything other than the room was in a state of complete chaos. The walls were torn off, there was exposed mould, there were exposed wires... crazy. I've never seen anything like it in an open for business.. business. In the room, it looks like they got an awful contractor. Everything was nice, but just slightly off. e.g. the heat would not turn off, the shower door rolled open on its own, etc.
Location, comfort and cleanliness, good sleep were all quite satisfactory.
Prakag at the front desk seemed to be very deceptive and maliciously misleading in his information to my wife and I. We had a confirmed reservation for May 4th. 2016. However he directed us to phone the reservation agent to cancel our reservation for that date, because he was unable to guarantee it. For reasons unknown to us he was apparently deliberately and maliciously attempting to mislead us. Fortunately another hotel staff upon checking out on April 20th confirmed our reservation for May 4th, but at a higher rate. We were terribly disappointed.
Good hotel for price!
Very affordable and better then most hotels that cost double the price!
Clean, attractive looking hotel with a great price very comfortable stay would recommend. Only stayed for layover stole in Toronto but couldn't ask for any better
Nothing special but a good place to sleep. No complaints.
Nothing special but a good place to sleep.
Have to pay for parking and room has no toiletries
I have never had to pay an additional fee to park at the location I am already paying to stay at. absolutely ridiculous! and no shampoo or conditioner in the rooms. you will have to pay for every extra little thing you will need if you stay here. and my air conditioner didn't work. they sent someone to fix it who managed to turn on the fan to blow the hot air around. the hall was cooler than my room. very uncomfortable stay.
additional fee to park on site no toiletries broken air conditioner
The rug was dirty, there were not enough covers on the bed...froze all night, and the internet didn't work.
Welcome to DoubleTree by Hilton Toronto Airport, a stylish hotel with contemporary comforts. Walk to major corporations, services and attractions in the Dixon Road area, and enjoy convenient 24-hour shuttle service to/from Pearson Airport. Business travelers are minutes from the Congress Centre and International Centre, and families will love the proximity to Canada’s Wonderland. From the airport, it’s just a 20-minute train ride downtown on the Union-Pearson Express. Kick off your stay with a warm DoubleTree chocolate chip cookie at check-in. Our modern guest rooms feature complimentary WiFi, a 42-inch TV, mini-fridge, ergonomic workspace and coffee maker, and some rooms offer premium views of the airport in action. Here a few days? Choose a suite for a separate living area and kitchenette. Treat your taste buds to our on-site restaurant, Turtle Jacks Grill & Bar, or grab snacks and drinks anytime in the 24-hour convenience shop. Our Starbucks® shop will get mornings going, and we also have daily room service. Several restaurants are walkable from our Toronto Airport hotel. Take a dip in the heated indoor pool and whirlpool, and burn calories in the state-of-the-art fitness centre. We also offer a business centre, car rental kiosk and 24-hour fitness centre for your convenience. Plan meetings for up to 180 people in 7,000 sq. ft. of attractive event space.
Based on 2,662 reviews
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