Hotels near Austin Bergstrom Airport

Hotels near Austin Bergstrom Airport

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Austin Bergstrom (AUS) - Austin, TX, United States
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Best hotels near Austin Bergstrom Airport

Cleanliness
9.2
Comfort
9.2
Facilities
10.0
Location
9.1
Overall
10.0
Overall 8.8 Excellent
Based on 725 reviews
Cleanliness
9.2
Comfort
9.2
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.1
Location
9.1
Services
9.0
Staff
9.1
Cleanliness
9.1
Comfort
9.1
Location
9.2
Services
8.9
Staff
9.1
Cleanliness
9.5
Comfort
9.4
Location
9.3
Services
9.0
Staff
9.2
Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
9.3
Comfort
9.2
Location
9.1
Services
8.9
Staff
9.1

Okay 5.0
Pros: Cleanliness
Cons: Their shuttle doesn’t go to the South Terminal and this is not mentioned on their page. You just figure that out when you check in and try to book the shuttle.
Excellent 9.0
Pros: Check-in staff very friendly and helpful.
Excellent 10.0
Pros: Overall great place. The was room was clean and staff is friendly.
Good 6.0
Pros: Location
Cons: Couldn't regulate temperature very well. Up all night adjusting thermostat. Water pressure one night was very low. Arrived at airport to call for shuttle but went to voicemail. Called front desk and put on hold before even hearing a greeting, waited 7 min
Good 6.0
Pros: bed was comfortable, good breakfast
Cons: the room wasn’t what I booked
Good 7.0
Pros: it’s clean and the staff excels
Cons: The price is outrageous
Mediocre 2.0
Pros: The location. It was close to the airport which is what we wanted.
Cons: The entire 3rd floor smelled like a dirty bathroom. Terrible odors. The staff seemed to be completely unaware that there was an issue.
Mediocre 2.0
Pros: Very clean
Cons: Was not informed that you had to go through a website to pay for parking. No parking available. Website stated that airport shuttle was 24 hours. We had to leave for airport at 3am, was told that shuttle didn't start until 4:30.
Excellent 10.0
Pros: The staff was very helpful and friendly.
Cons: No will use them in the future.
Excellent 10.0
Pros: The staff at the front desk were helpful and accommodating.
Excellent 10.0
Pros: Location was great and staff was very friendly!
Excellent 10.0
Pros: Fast shuttle and very close proximity from airport
Cons: Privacy door lock broken but not a big deal
Excellent 10.0
Pros: Location and cleanliness
Cons: Bed needs lights at both sides of bed
Okay 5.0
Pros: Pool
Cons: Parking payment
Excellent 10.0
Pros: The staff was very helpful. The shuttle service.
Excellent 10.0
Pros: The check in staff was a little slow, but I think there was a new employee there, but hotel employee made up for it! He went above and beyond! Give him a raise!
Excellent 8.0
Pros: The location is great. You¿re pretty much right next to the terminal. The bed and pillow was very comfortable. I was surprised at how quiet it was too.
Cons: I noticed that there was a foul odor coming from the drain in the shower, so I ended up not showering.
Okay 4.0
Pros: Close to airport
Cons: Hotl was sold out. The first 3 rooms they sent us to were occupied. Finally thev4th wasn't. Key system was not working and this made things very difficult.
Excellent 10.0
Pros: Lovely design, nice staff.
Cons: Paying for parking
Mediocre 3.0
Pros: Location, clean modern
Cons: We arrived at 10 pm and room wasn't ready. After getting in room, manager barged into our room. Shuttle driver was VERY RUDE!
Excellent 10.0
Pros: It¿s cleanliness
Cons: They didn¿t list anywhere there was a parking and dog fees.
Mediocre 3.0
Pros: Staff was friendly and were doing the best they could under the weird circumstances of COVID.
Cons: The hotel room smelled so bad that we almost asked for another room. It smelled like they were hiding a dead body in there.
Good 6.0
Pros: Location near airport
Cons: Breakfast and breakfast price
Okay 5.0
Pros: Proximity to airport
Cons: Room had a musty smell, and the ceiling had cracks in it
Good 7.0
Pros: The hotel is in a great location for airport travel. Very clean and welcoming.
Cons: There was a $14 charge to just park for the night. I did not see this in any disclosure from the hotel when I booked the room.
Hyatt Place Austin Airport - Austin
Rated #1
8.8
Excellent 8.8
Based on 725 reviews
Details
Reviews
C$ 215

Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
9.1
Overall
10.0
Overall 8.9 Excellent
Based on 126 reviews
Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
9.6
Comfort
9.3
Location
9.1
Services
9.3
Staff
9.3
Cleanliness
9.5
Comfort
9.4
Location
9.1
Services
9.3
Staff
9.4
Cleanliness
8.8
Comfort
8.9
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
9.1
Comfort
9.2
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
9.1
Comfort
9.1
Location
9.0
Services
9.0
Staff
9.5

Poor 1.0
Pros: clean
Cons: Rude manager. lost my reservation. would not help me get another room. had to get booking.com involved to make them honor the reservation they claim to have not received.
Excellent 10.0
Pros: clean and comfortable
Cons: n/a
Excellent 9.0
Pros: Location close enough to the airport, rooms are new and very nice.
Cons: Price a bit expensive, the shuttle service was limited.
Okay 4.0
Pros: the only good part of stay was it is one of the closer hotels to get to COTA for F1 which is what we were there for.
Cons: Customer service at reception not good, decently friendly but not knowledgeable. I also booked through booking.com, but they tried charging me double when I arrived and I had to dig up my booking.com reservation with the locked in rate, very inconvenient and for an established hotel chain, should not have had this type of major error. Good thing I paid attention to this otherwise I would have been $1200 for two nights erroneously. The restaurant wait for food was terrible, was not crowded for breakfast but they were under staffed and we felt terrible for the lady waiting on us. Was not her fault, was a meter of the hotel for not staffing properly. I shared a room with family and slept on pull out sofa - not sure if bed bugs or something else but woke up with itchy skin with rashes on arms. Very surprised that nothing was close enough for delivery for door dash or Uber eats at only 11pm. There was a Denny’s and Waffle House close but no delivery option. Next time will stay elsewhere.
Excellent 10.0
Cons: I went to grab my shoe that went underneath the bed and was horrified at what I saw¿ it was obvious there is no cleaning underneath the bed only around.
Poor 1.0
Pros: Rooms were very good. Unable to use amenities because they are time and occupancy restrictions.
Cons: Staff; I called multiple times the reception never answered the phone, customer service was worthless, after 20 min. wait on phone, I explained to a manager, he said he would call hotel and get back to me; never called back.
Excellent 9.0
Pros: Clean, reasonable price.
Cons: I was told I was going to get a free breakfast box, notes were put in computer. Next morning, the other guy said notes were in there, but my stay didn’t include breakfast. It’s not a problem, but I didn’t like
Excellent 10.0
Pros: Affordable
Excellent 10.0
Pros: the hotel was very clean, the staff is so friendly and welcoming. their food was actually really good. they really made my stay stress free. if i need a hotel again, this would be my number one choice.
Cons: No honestly. I really have no complaints.
Good 7.0
Pros: Clean, modern, new
Excellent 10.0
Pros: Front desk personnel
Excellent 10.0
Pros: Outdoor area
Good 7.0
Pros: Overall seemed clean, gym had adequate equipment, staff was very responsive.
Excellent 10.0
Pros: Nice room for a decent price.
Cons: Have stayed before, and would again.
Excellent 10.0
Pros: clean, easy check in, free transportation from airport
Cons: confusion on check out time, cleaning crew knocked on our door 2 hours ahead of time asking if we were leaving yet
Excellent 9.7
Cons: Excellent service for breakfast
Hilton Garden Inn Austin Airport - Austin
Rated #2
8.9
Excellent 8.9
Based on 126 reviews
Details
Reviews
C$ 192

Cleanliness
9.4
Comfort
9.3
Facilities
8.3
Location
9.0
Overall
8.3
Overall 8.8 Excellent
Based on 393 reviews
Cleanliness
9.4
Comfort
9.3
Facilities
8.3
Location
9.0
Overall
8.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.4
Comfort
9.2
Location
9.0
Services
9.2
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.4
Comfort
9.3
Location
9.0
Services
9.2
Staff
8.9
Cleanliness
8.9
Comfort
8.8
Facilities
8.0
Location
8.5
Overall
8.0
Cleanliness
9.7
Comfort
9.6
Facilities
2.0
Location
9.3
Overall
2.0
Cleanliness
9.7
Comfort
9.5
Location
9.3
Services
9.5
Staff
9.2

Okay 5.0
Pros: Nice clean building. From the shallow tangible world I would like to mention that some of the receptionists are pretty. The bar staff was able to get me a salad that was vegan per my request. The free lemon flavored ice cold water was excellent. The corner room was indeed a corner room on the top floor with a cool couch and a lot of space. The bed and towels and room seemed clean. Free soap and lotion was excellent. I think the towels, pillows, and sheets, were clean. The free shuttle to the airport was great. For people not at the top of the food chain this free shuttle ride could be a great amenity.
Cons: The noise. Traffic from the highway could be heard. The cleaning crew was also shouting and slamming doors and someone was knocking things around that prevented me from getting more sleep. This was close to 9 in the morning. If you wake up at dawn this may not be a problem. Actually, the cleaning crew was also loud in the afternoon towards evening. I feel bad for these poor people that have to clean for a living, but they were loud. I think the walls must be thin and let a lot of noise in the room and out of the room. This also means the room did not feel private. For the money and top floor location on the corner one should be able to have some peace and quiet and sleep until 3PM if that is how they want to spend their time off.
Okay 5.0
Cons: Check in staff seemed to not care about customer service
Good 6.0
Pros: Very clean hotel. Good size rooms and bathroom.
Cons: Restaurant food was subpar. No safe in the room. My room was very noisy being close to the freeway side.
Excellent 10.0
Pros: This hotel exceeded all expectations! Extremely nice, exceptionally clean, and fantastic amenities! Highly recommend!
Cons: The only issue we had was our room keys had to be replaced both days - I think they expire or something. Not a tragedy; just somewhat annoying
Excellent 8.0
Pros: Breakfast was quite good. Actually cooked food, not continental.
Cons: Weekend rate was steep for an airport hotel but this was probably due to the Formula One race that weekend and thin supply in the city. The weekday rate was reasonable.
Good 7.0
Pros: this hotel had one of the nicest rooms I've ever stayed in (in particular for the holiday inn brand)
Cons: hotel did not have enough parking for guests --- especially any that had oversize vehicles
Excellent 8.0
Pros: Very nice room/suite. Big, clean, like new.
Cons: I was charged additional fees ($6 per night) not mentioned at time of booking My room was not cleaned - rooms were only cleaned every 5 days "per covid restrictions" Drier in guest laundry was "Out of Service"
Excellent 10.0
Pros: The staff was very nice and accommodating
Excellent 9.0
Pros: Nice comfortable room,clean and quiet for the most part.Free breakfast and a shuttle to the airport.Close to restaurants & stores.
Cons: Kinda hard to find hotel but after I found it I remembered the route.
Excellent 10.0
Pros: New & clean hotel with a fresh & scented lobby. Room was spacious & bed was very comfortable. Best of all, staff was excellent! Received great assistance from everyone for any concern. Thank you very much!
Cons: I cannot think of anything.
Excellent 8.0
Pros: Location
Cons: Breakfast not included on a rate of $--/night
Excellent 10.0
Pros: The staff is awesome!
Cons: No
Poor 1.0
Cons: I paid as much to have my pet with me as I paid to have to room itself doubling the expected price
Excellent 9.0
Pros: Roomy and comfortable
Cons: Nothing.....perfect.
Excellent 10.0
Pros: The service and rooms
Cons: I had to pay to get breakfast
Excellent 9.0
Pros: Newly remodeled. Clean . Comfy bed
Cons: Room was a little humid
Excellent 10.0
Pros: The staff was very friendly and helpful! The room was clean, bed was very comfortable, and air conditioner worked well. Excellent experience.
Cons: N/a
Excellent 8.5
From the moment we arrived, it was apparent that this Holiday Inn property was new. The lobby was clean and welcoming, and overall, the hotel looked nicer than other more expensive hotels I've stayed in over the years. The front desk staff were friendly and helpful as well. The rooms were spotless and the beds were very comfortable. I only have one negative item to bring up, albeit it's not that terrible overall. On the last morning of our stay, we were greeted by the housekeepers shouting conversations to each other across the hallway while cleaning different rooms. Obviously, we wouldn't expect them to clean rooms in complete silence, but this went on for at least 10 minutes right at 8:00 am. Overall, this is a fantastic hotel, and its proximity to the airport can't be topped. It's also only a 10 minute drive northwest to downtown Austin, and about 15 minutes to the amphitheater and F1 race track to the southeast. It's certainly the nicest Holiday Inn I've ever stayed at, and this stay has positively changed my opinion of the brand overall.
Excellent 8.5
From the moment we arrived, it was apparent that this Holiday Inn property was new. The lobby was clean and welcoming, and overall, the hotel looked nicer than other more expensive hotels I've stayed in over the years. The front desk staff were friendly and helpful as well. The rooms were spotless and the beds were very comfortable. I only have one negative item to bring up, albeit it's not that terrible overall. On the last morning of our stay, we were greeted by the housekeepers shouting conversations to each other across the hallway while cleaning different rooms. Obviously, we wouldn't expect them to clean rooms in complete silence, but this went on for at least 10 minutes right at 8:00am. Overall, this is a fantastic hotel, and its proximity to the airport can't be topped. It's also only a 10 minute drive northwest to downtown Austin, and about 15 minutes to the amphitheater and F1 race track to the southeast. It's certainly the nicest Holiday Inn I've ever stayed at, and this stay has positively changed my opinion of the brand overall.
Excellent 10.0
Pros: The staff is very helpful. The design of the room is well thought of.
Cons: The front desk staff went out of their way to help us.
Mediocre 3.0
Pros: Ease of access for the business I was in Austin for.
Cons: Billing process absolutely sucks!!!
Good 7.0
Pros: The service here is always great! My wife and i stay here every time we are in austin.
Cons: The room wasn't as clean as before. A few water stains on the floor in the bathroom and the drawers had some left over trash from past customers. However, the last 4 times we stayed in this hotel, the rooms were impeccable.
Excellent 9.4
Pros: They were helpful
Cons: The gentleman who checked me in was way too fast and I felt extremely rushed or a bother. In the morning the room service staff was soooo loud clanging and banging around. I have no idea what they were doing. I put the quiet please sign on my door but that didn't do much for the noise.
Mediocre 3.1
Pros: I arrived at the holiday inn Austin airport with my kayak reservation in hand. However they could find no record of the $169 pre-paid reservation so they charged me $219 in addition. Had I known it was going to cost me over $400, I would have stayed at the W! Also traffic is terrible on the only road able to access the hotel because of highway construction.
Cons: The hotel is brand new and clean but very expensive when you are charged twice!
Holiday Inn Austin Airport - Austin
Rated #3
8.8
Excellent 8.8
Based on 393 reviews
Details
Reviews
C$ 220

Cleanliness
9.3
Comfort
9.2
Facilities
5.3
Location
9.0
Overall
6.0
Overall 8.8 Excellent
Based on 159 reviews
Cleanliness
9.3
Comfort
9.2
Facilities
5.3
Location
9.0
Overall
6.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.6
Comfort
9.3
Location
9.4
Services
9.1
Staff
9.4
Cleanliness
5.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
5.0
Cleanliness
9.3
Comfort
9.3
Location
9.2
Services
9.2
Staff
9.0
Cleanliness
9.4
Comfort
8.6
Location
8.6
Services
9.2
Staff
9.2
Cleanliness
9.5
Comfort
9.4
Location
8.8
Services
9.1
Staff
9.0
Cleanliness
9.4
Comfort
9.7
Location
9.2
Services
9.5
Staff
9.2

Excellent 8.0
Pros: cleanliness, location to airport, staff
Cons: the sleeper sofa was so uncomfortable…had to just fold it up and sleep on the couch; cost of pet deposit $125 is absolutely outrageous. I have a small,(12lbs.), well trained dog; restroom paint is chipping from walls
Excellent 9.0
Pros: Breakfast was fantastic
Excellent 10.0
Pros: Excellent all the way around
Excellent 10.0
Pros: Nice and friendly staff. I have traveled 3 times in the past 6 weeks and this was the best. And the only one that let you know you have to ask for room cleaning service
Cons: No
Excellent 10.0
Pros: The staff is great.
Cons: No
Mediocre 2.0
Pros: Clean!
Cons: The Hotel LOST POWER on 2/19/2021. We were EVACUATED on 2/20/2021. They surrounding hotels all had power. This one had a relay problem we were told, and it wouldn't be fixed until Monday 2/22/2021. I would like MY FULL REFUND PLEASE!
Excellent 10.0
Pros: It was clean and well designed. Good staff.
Excellent 10.0
Pros: Clean, friendly staff
Excellent 10.0
Pros: Clean and comfortable.
Excellent 8.0
Pros: excellent frontdesk staff !!Hotel employees Clean big rooms
Cons: Kitchenette not equipped enough and cheapn noisy A/C
Excellent 10.0
Pros: Friendly staff that assured my quick and efficient check in and transfer to airport. Saline pool so relaxing, and great breakfast the next morning.
Excellent 8.0
Cons: Wait time upon arrival; door locks wedged with paper so they wouldn't actually lock (to pool and fitness center)
Excellent 10.0
Pros: Very helpful staff.
Excellent 8.0
Pros: Nice staff, place, good location. The only thing that I needed was a firm pillow choice.
Mediocre 2.0
Cons: I was traveling with my boss and booked 2 rooms through Kayak. I showed up with my booking.com confirmation and the hotel had no record of my reservation. It was Wednesday night in Austin, TX and almost the whole city was sold out (everything at the Home2 Suites level was long gone). I ended up finding a shabby hotel across town which I ended up taking only because I didn't want to drive another 30 min -1 hour to another city as my boss had the first flight out of Austin the next morning. Totally unacceptable experience as it not only reflects poorly on your company, but me personally and professionally.
Home2 Suites by Hilton Austin Airport - Austin
Rated #4
8.8
Excellent 8.8
Based on 159 reviews
Details
Reviews
C$ 165

Cleanliness
9.0
Comfort
9.2
Facilities
9.3
Location
8.8
Overall
9.3
Overall 8.8 Excellent
Based on 120 reviews
Cleanliness
9.0
Comfort
9.2
Facilities
9.3
Location
8.8
Overall
9.3
Cleanliness
9.2
Comfort
9.1
Location
8.6
Services
8.8
Staff
8.9
Cleanliness
7.3
Comfort
9.3
Facilities
9.3
Location
8.6
Overall
9.3
Cleanliness
8.9
Comfort
9.3
Location
9.1
Services
8.9
Staff
9.1
Cleanliness
10.0
Comfort
9.4
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
9.2
Comfort
9.2
Location
8.4
Services
9.1
Staff
9.0
Cleanliness
9.5
Comfort
9.8
Location
9.3
Services
9.5
Staff
9.8

Excellent 10.0
Pros: Breakfast was hearty. Eggs, sausage, waffles. Full meal.
Cons: Would have liked a water dispenser or water fountain nearby to refill water bottles.
Okay 5.0
Pros: Distance to airport, free parking
Cons: Old hotel with a recent facelift. Don’t be fooled. Thermostat wasn’t working, room stayed hot no matter the setting, AC down? Shower had black grime on a lot of the bottom caulking. I chose this hotel due to the cleanliness rating but got duped. Pics below. Definitely not worth 325 a night (with taxes/fees)
Excellent 8.0
Pros: King suite - bed was comfortable, bathroom luxurious and mini kitchen was used and very welcomed. Basic but sufficient breakfast with everything you need - some hot items and continental breakfast items like oats, bagels, yoghurt, fruit and juice.
Cons: 2 complaints - sofa bed very uncomfortable, not suitable for 2 kids over 10. The water is very alkaline and the soap doesn’t wash off you - I found this strange.
Excellent 10.0
Cons: Kleenex could have been softer
Poor 1.0
Pros: The bed was clean and the front desk personnel was awesome
Cons: Room had lots of roaches
Excellent 9.0
Pros: Room has a kitchen which is very convinient
Mediocre 3.0
Pros: The rooms were comfortable and easy to get to. The showers were also great.
Cons: The staff at this location was rude and most didn’t wear a mask. The lobby was had people who were clearly sick not wearing masks. My second room also had wet floors and smelled moldy. I question the cleanliness of this location and how seriously the staff takes the pandemic and measures to keep their guests safe.
Poor 1.0
Cons: The pool was closed my entire stay. Cleaning never came to the room. Hallways were full of trash. Water machine at the gym was empty. Coffee in the loby was cold. Airport shuttle as listed on the website wasn't running.
Excellent 10.0
Pros: Our stay was wonderful. Well kept property!
Cons: Nothing was wrong with our stay.
Excellent 10.0
Cons: Cleanliness
Good 6.0
Pros: Comfortable bed and room had everything I needed.
Cons: Pet fee is outrageous
Excellent 8.0
Pros: Convenient to the airport. Well appointed rooms with lots of space.
Cons: Guests next door had a barking dog late at night. If hotels allow pets, they should keep them away from customers who do not.
Excellent 10.0
Pros: The General Manager, provided the Best service I have ever received at any hotel. She went beyond what I would have expected and coordinated Airport Shuttle Service even when her facility was unable to provide the service on my timetable.
Excellent 10.0
Pros: Room and staff
Excellent 10.0
Pros: The hotel was very clean and the staff are super amazing!!
Excellent 10.0
Pros: The location and the room is excellent! Also great food choices surrounding the hotel.
Cons: The shower could have been a little cleaner but other than that the room was amazing & great space. I wish there was free water in the room, if you drink the water provided it’s a $5.00 charge.
Good 6.0
Pros: It was a great place to crash near the airport for my family and I. The rooms were spacious and accommodated 3 people.
Cons: Breakfast was bland and nothing special. Doors closed without warning so that if you needed to grab a last minute item you were out of luck.
Excellent 10.0
Pros: Clean, pet friendly, free breakdast
Cons: Nothing at all
Excellent 10.0
Pros: The space cleanliness and all it had to offer.
Cons: No
Excellent 10.0
Pros: Room was clean and big
Cons: No
Excellent 9.0
Pros: Room size, friendliness of staff, cleanliness.
Cons: It took 12 hours for the a/c to get the room to the set temperature and there was no vent in the restroom. Restroom was very hot when showering.
Excellent 9.7
Pros: We booked here last minute after an awful experience at a different hotel in Austin. So thankful we did! The staff was so friendly and accommodating to us. The rooms were so incredibly clean. Overall it just felt so comfortable. We will gladly stay here again!
Cons: It was an extra 5-10 minute drive to downtown.... but it’s totally worth the drive to stay at a place safe and quiet. A short Uber drive and your downtown.
Good 7.0
Pros: Full derive refrigerator and microwave. Nice desk, workspace.
Cons: Hard to find, no signage.
Poor 1.0
Cons: Lacking of customer service, great stay if you don't need to make any requests. If any requests are made they will not be honored
Good 7.0
Pros: location
Cons: The girl who checked us double charged our debit card...was a pain to deal with.
Residence Inn by Marriott Austin Airport - Austin
Rated #5
8.8
Excellent 8.8
Based on 120 reviews
Details
Reviews
C$ 236

Cleanliness
8.9
Comfort
8.9
Facilities
7.7
Location
9.0
Overall
7.7
Overall 8.5 Excellent
Based on 165 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
7.7
Location
9.0
Overall
7.7
Cleanliness
8.7
Comfort
8.7
Location
9.1
Services
8.4
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.5
Comfort
6.5
Facilities
6.5
Location
6.5
Overall
6.5
Cleanliness
9.1
Comfort
9.0
Location
9.0
Services
8.8
Staff
9.1
Cleanliness
9.1
Comfort
9.2
Location
9.2
Services
8.7
Staff
9.2
Cleanliness
8.8
Comfort
9.0
Facilities
8.0
Location
9.1
Overall
8.0
Cleanliness
8.4
Comfort
8.7
Location
8.9
Services
7.9
Staff
8.7

Excellent 10.0
Pros: It was clean, quiet, the staff was very nice and helpful
Cons: N/a
Excellent 10.0
Pros: Front desk service excellent. Room very clean, peaceful.
Cons: The bathtub need to be remodeled
Excellent 10.0
Pros: VERY NICE PROPERTY AND THE STAFF WAS VERY PROFESSIONAL.
Excellent 8.0
Pros: Ample parking
Cons: Location
Excellent 10.0
Pros: Very clean, extremely nice staff, free breakfast.
Poor 1.0
Pros: Perfect location
Cons: When I asked for a later checkout it was denied.
Okay 4.0
Pros: Very friendly and clean
Cons: Yes that I didn't appreciate walking outside into the parking lot to find needles thrown on the curb next to us.
Excellent 8.0
Pros: Friendliness of evening staff. Cleanliness of room
Cons: Hotel is advertised on yours and their website as having free shuttle to airport which is why we booked it. There is no shuttle service anymore and this shouldn¿t be advertised as such. That¿s false advertising
Excellent 8.0
Pros: It was quiet. Close to restaurants and a coffee place.
Cons: The room had bottle caps under bed which made me question just how well it was cleaned. I stayed at a Hampton in Phoenix at the end of August that was very well maintained for cleanliness including air purifier in room and saran wrapped remotes.
Excellent 10.0
Pros: Beautiful and clean!
Cons: Got rid of shuttle service during Covid. And booked this hotel to use the shuttle service.
Poor 1.0
Pros: Location
Cons: I found bed bugs in my bed and they moved me to a new room without an apology and made it seem like it was my fault. I noticed multiple bug bites on my arms and legs the second And third dayS of my stay and couldn’t not continue the Last night.
Excellent 10.0
Pros: great customer service at the front desk
Excellent 9.0
Pros: Friendly STaff
Mediocre 3.0
Cons: Rooms a little out dated..Staff was ok, Need more multi cultural staff members on board..
Excellent 8.0
Pros: updated, room interiors are modern and clean.
Cons: room did not have mini fridge, shower head needed maintenance
Excellent 10.0
Pros: Clean nice good location
Cons: No
Excellent 8.0
Pros: do not understand why I have the room charge twice, someone wants to explain what happens?
Cons: do not understand why I have the room charge twice, someone wants to explain what happens?
Excellent 10.0
Pros: The friendly staff!
Excellent 10.0
Pros: check in was fast room was neat and clean
Good 6.0
Cons: Water smelled like fish guts.
Excellent 10.0
Pros: The stay was very enjoyable and the hotel was one of the best we've stayed at. We would definitely stay there again.
Excellent 10.0
Pros: Especially liked service staff friendliness. A special thanks to D. J. Collins, the night clerk. He helped us contact some new-found friends for whom we didn't have the last name or room number. He knew and followed all of the privacy rules and passed a message to them that allowed us to contact them. We also liked the fact that you gave the cleaning staff part of Thanksgiving day off. We didn't mind at all that there was limited cleaning service on Thanksgiving. Our air conditioning wasn't working one morning, but the lady at the desk had it fixed while we were eating breakfast. Please pass on to D. J. and others our appreciation. ---- a retired couple from Missouri
Cons: We didn't need the refrigerator, but we did notice that it had been revoved from the cabinet. Otherwise, We have no complaints about the hotel or its service.
Okay 5.1
Pros: The man at the desk, Jeff was very nice and helpful.
Cons: I was not happy with my stay at this hotel because I did not get the room that I had booked. My room was supposed to have one king bed, and instead, it had two double beds. I was told that they had no more rooms with king sized beds, even though I booked my room almost a week before my stay. The beds were also not very comfortable and the pillows were not either. Overall, I was pretty unhappy with my stay at this particular Hampton. In the past, I have always liked staying at Hampton because of how nice the rooms are, and how comfortable the beds are. I did not have that experience this time.
Okay 5.7
Pros: Close to the airport with shuttle service to and from the the airport. The shuttle was broken down when we needed to the return to the airport, but the Hampton in paid for our Taxi.
Cons: Its a hampton inn. You pretty much know what you are getting when you sign up. its a hotel with a clean bed, and free breakfast. Nothing to rave about, but at the same time nothing to complain about
Hampton Inn & Suites-Austin Airport - Austin
Rated #6
8.5
Excellent 8.5
Based on 165 reviews
Details
Reviews
C$ 192

Cleanliness
8.9
Comfort
8.8
Facilities
9.5
Location
8.6
Overall
9.5
Overall 8.4 Excellent
Based on 233 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
9.5
Location
8.6
Overall
9.5
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
9.0
Comfort
8.9
Location
8.6
Services
8.6
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
9.2
Comfort
9.1
Location
8.8
Services
8.8
Staff
9.1
Cleanliness
8.9
Comfort
8.9
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
8.2
Comfort
8.3
Location
8.0
Services
7.5
Staff
8.3
Cleanliness
8.5
Comfort
8.5
Location
8.4
Services
7.9
Staff
8.3

Excellent 9.0
Pros: Clean and close to the Austin Airport. Ease of parking and friendly staff.
Cons: No it was great
Excellent 10.0
Pros: The bedding and staff were amazing
Mediocre 3.0
Pros: Receptionist was very polite upon arrival. Not so great, just neutral when departing. The best part about this hotel was the shuttle to the airport and the very kind driver.
Cons: No many negatives to ever use this hotel again. Every time the A/C was off the room smelled like backed up sewage. The dog in the next room woke me at around midnight. The dryer in the laundry room a few doors away ran until 11pm making an annoying noise.
Excellent 10.0
Pros: Connivence to the airport
Excellent 10.0
Pros: The employees at this hotel were very friendly and exhibited excellent customer service.
Good 7.0
Cons: The breakfast system needs to be updated. I would rather get a Buffett breakfast option or faster service. I had to wait forever to get my breakfast order after 30 mins. I understand they are new but no sense of urgency or awareness for the customers orders is a big let down
Excellent 10.0
Pros: I really loved the warm welcome of Anna at the front desk. I believe she might be the Hotel Msnager. I really really liked Tyler who drove the van and picked us up from the airport when we returned after a week of travel. Thank you 😊
Excellent 9.0
Pros: Wonderful staff
Cons: I was changed rooms once i got there. Breakfast was not included
Poor 1.0
Pros: The location
Excellent 8.0
Pros: Lobby area was very spacious with lots of seating. Bistro on premises was very nice and had great staff. Hotel staff were very courteous.
Excellent 8.0
Pros: Staff was polite n professional n easily worked w me on my concerns Restaurant on first floor was very good!
Cons: Room was very stuffy n musty. Had trouble w air conditioner was warm sleeping even w air on! No exhaust fan in bathroom after shower very humid n musty!
Poor 1.0
Pros: Nothing
Cons: It was the worst hotel for the amount I spent. No coffees , no breakfast, no extra bed, no water even. Rooms smell terrible. Totally worthless. Never will stay again.
Excellent 10.0
Pros: Courteous staff
Cons: Nope
Excellent 10.0
Pros: The staff was excellent. One member even
Excellent 10.0
Pros: The staff were wonderful - meeting unexpected needs graciously and with kindness.
Cons: No
Excellent 10.0
Pros: It’s a quiet location that is easy to access.
Excellent 9.0
Pros: Very nice and clean. No problem with bringing toddler.
Cons: No free coffee in lobby.
Okay 4.0
Cons: It took awhile for the staff to program the keys. The door to the room was hard to open.
Poor 1.0
Pros: Nothing
Cons: Everything
Okay 5.0
Pros: It was clean
Cons: I was under impression there was a free available breakfast but there wasn't and the tv would only let you watch things if you paid.
Mediocre 3.0
Cons: Room was very Hot
Excellent 9.4
Pros: The staff were so friendly and helpful, especially the airport shuttle driver
Cons: The location is slightly creepy with an abandoned hotel right next door and some sketchy characters nearby
Good 7.0
Pros: Clean modern room
Cons: Worst shower in years!!!
Mediocre 3.0
Cons: Bathroom in room.
Good 7.0
Pros: Super nice all the amenities
Cons: The only complaint I have is even though I had a reservation I had to wait about a half hour for a clean room at 5:00 pm.
Okay 5.0
Pros: clean and staff is warm and welcoming. Starbucks in lobby helps
Cons: location is less than easy to get to. If your having to stay near airport this is a clean cheap option
Excellent 8.0
Pros: Friendly staff.
Courtyard by Marriott Austin Airport - Austin
Rated #7
8.4
Excellent 8.4
Based on 233 reviews
Details
Reviews
C$ 206

Cleanliness
8.7
Comfort
8.6
Facilities
7.9
Location
8.6
Overall
7.5
Overall 8.3 Excellent
Based on 346 reviews
Cleanliness
8.7
Comfort
8.6
Facilities
7.9
Location
8.6
Overall
7.5
Cleanliness
6.6
Comfort
6.6
Facilities
6.6
Location
6.6
Overall
6.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.9
Comfort
8.7
Location
8.9
Services
8.6
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
9.5
Comfort
9.0
Facilities
9.5
Location
9.5
Overall
9.3
Cleanliness
8.3
Comfort
8.3
Location
8.6
Services
8.1
Staff
8.3
Cleanliness
8.9
Comfort
8.9
Facilities
6.5
Location
8.5
Overall
6.0
Cleanliness
8.5
Comfort
8.4
Facilities
7.7
Location
8.5
Overall
7.2
Cleanliness
7.8
Comfort
7.6
Location
7.7
Services
7.6
Staff
8.1

Excellent 9.0
Pros: GREAT job
Cons: Nothing
Excellent 10.0
Pros: The comforter on the bed felt so good !!!
Cons: N/A
Excellent 10.0
Pros: beds are size queen which you rarely find when you book double bed rooms. comfortable beds and rooms. breakfast was okay too. the rooms are updated.
Cons: The breakfast ends at 9:30am which is a little early for a Sunday morning. Other than that, it was a great stay.
Mediocre 3.0
Pros: Served breakfast
Cons: Furniture in room needs updated, room needs updated. Furniture, walls has scratches, peeling paint, stains
Excellent 8.0
Pros: people were awesome
Cons: 3 thoughts. One, the shower curtain does not work Water all over the floor. Nothing I could do to correct this. Two, the elevator tiles were in need of repair. Hurts the hotel image. Three, the door frame on. room 218 looked as if someone had damaged it trying to break into the room. Great place… would stay again!
Okay 5.0
Pros: Location was very close to the airport, and the airport shuttle was exactly what we needed. Staff were friendly and accommodating for our late night check-in and early morning airport trip.
Cons: Cleanliness was disappointing. The room had a large dead roach on the floor, and while we understand they are more common in the south, it¿s hard to believe that even a cursory housekeeping sweep through the room would not have noticed and addressed th
Good 7.0
Pros: breakfast, comfortable bed
Cons: needs a little tlc
Excellent 9.0
Pros: The room was pleasant and clean. The employees were very pleasant.
Cons: The price could have been less. They could have let me park my car there for the entirety of my trip (with the shuttle starting before 5 and after 11.
Good 7.0
Pros: We arrived at midnight and were helped immediately, our room was spacious but basic and seemed run down even though it’s a fairly new hotel.
Cons: The beds were ok, not the most comfortable. Bathroom was not very welcoming and the quality of the workmanship was poor.
Okay 5.0
Pros: Not a whole lot...maybe the location which was close to the airport.
Cons: Breakfast and the dirty first room that was initially given to me at checkin.
Excellent 10.0
Pros: Great Staff and rooms are clean.
Cons: Faucet leak in bathroom but that was repaired asap.
Good 6.0
Pros: NOTHING
Cons: Not clean they allowed dogs (pets) and rooms are not full clean, my kids and I get bit for like fleas or dog ticks, my little one get really puffed up, and dr. Tell me that caused those.. breakfast well is not breakfast count on that, service horrible.
Excellent 10.0
Pros: Staff was friendly went out of thier way to get what we needed.
Cons: Just a little hard getting in and out of the location.
Excellent 10.0
Pros: The hotel was well managed. I also appreciate that the breakfast was a notch above the usual hotel breakfast.
Excellent 8.0
Pros: Very easy check in/out
Cons: Location/airport noise
Good 6.0
Pros: Close to the airport. Friendly staff.
Cons: Not within walking distance to restaurants.
Okay 4.0
Pros: The room was great...very spacious nd clean
Cons: There were noisy guests next door...two nights in a row. Loud talking/music until 1am. Wall are thin enough to hear conversation. I called the front desk repeatedly, and nothing happened. They do not have security in this hotel to help.
Excellent 10.0
Pros: Location by airport, spacious room
Excellent 10.0
Pros: Beds
Cons: Breakfast was soggy
Excellent 9.0
Pros: Fridge and microwave in room
Cons: Negativr
Excellent 9.0
Pros: Nice tub
Mediocre 3.0
Cons: Smoke alarm was going off in first room. They moved me to different room . Smoke going off there also. Smoke alarm not going off. It was beeping about ever 10 seconds. Let office know and they came up and took alarm out of room. (So no alarm).
Excellent 10.0
Pros: Breakfast and the room was clean and comfortable.
Excellent 10.0
Pros: everything
Cons: nothing
Excellent 10.0
Pros: The king suite room was large, comfortable, and very clean. Great customer service and modern amenities. I liked the high ceilings, good air conditioning, and crown molding. The smart TV with access to Youtube and ability to log into Netflix was a great bonus.
Cons: Although Riverside Dr has improved in the recent years, it is not a neighborhood that you want to go for a jog in. Just be aware of your surroundings.
Good 6.0
Pros: The design is great and very comfortable. Great value.
Cons: I found a live cockroach in the bathroom!
Good 6.0
Pros: Breakfast was decent. Rooms were big, hotel was clean. Front desk staff was very helpful at check in/out.
Cons: Air conditioner was loud when on. Mattresses were very uncomfortable.
Poor 1.0
Pros: Location
Cons: Room had really bad smoking smell when I checked in
Good 7.0
Pros: Pretty lobby. Good breakfast. Friendly staff.
Cons: Horrible lighting in bathroom. Room smelled musty. Uncomfortable pillows. Biggest disappointment was the climate/thermostat in our room. Even when temp on thermostat said it was in the 60's, it still felt damp and humid.
Good 6.5
Cons: Lack of full service shuttle van to the airport.
Excellent 10.0
Pros: This is the best hotel we ever stayed at. We loved every second of it. Incredibly clean and the nicest staff we have ever encountered.
Okay 4.0
Pros: breakfast
Cons: outdated facilities, looks like they are trying to update the rooms/bathroom but they need to not cut corners.
Excellent 8.5
Pros: Kind staffs Clean facilities
Cons: No good accessibility to store and restaurant
Excellent 9.4
Pros: Staff was great
Cons: Paper thin walls. Heard everything from people walking above me to vacuuming floors.
Good 6.5
Pros: The room was comfortable and clean
Cons: I checked in at 11pm and left at 4am and still had to pay full price. The shuttle never came to get me from the airport so I had to call for a taxi after sitting there for over a half hour.
Excellent 10.0
Pros: typical BW Plus. I like staying at BW Plus because of the consistency of the properties... I travel a lot and I like knowing what I'm getting. Great job again Best Western! Keep it up...
Mediocre 2.0
Pros: The a/c
Cons: First off, I was charged by kayak. Then I proceeded to get charged by the hotel. Then the night staff could not find my reservation. This lead to a long wait. Then he finally gave me a card to my room, well it was not quite my room. As I entered that first room I found a naked man sleeping on the bed. At this point I was tired and frustrated, so I went back down to the desk. The employee found an unoccupied room. The room was new, but the fit and finish of the construction is terrible. The paint had a horrendous smell, and all the seams in the drywall was very visible. Overall it was a terrible venture down to Austin.
Excellent 10.0
Cons: Didn't like the limited options of bars/restaurants.
Good 6.2
Pros: Beds and room were clean, staff was helpful and kind, we were comfortable and undisturbed by others
Cons: the breakfast was unsatisfactory, the hot food was unbearable and the items such as bagels and pastries tasted stale, we were informed that the pool was unusable during our entire stay because of one night of rain that "disrupted the chemicals" and that there was nobody available to fix it. that was a major disappointment for us and other guests.
Excellent 9.7
Pros: Very clean and comfortable rooms. Friendly and helpful staff.
Cons: Nothing.
Excellent 9.7
Pros: Great for a one night stay
Cons: Nothing really
Excellent 9.6
Pros: This hotel was equally close to the airport and close to the city. It made staying in Austin very convenient. The room was very clean and the staff pleasant.
Cons: The walls were very thin. We could hear everything above and around us at all times of day and night. Made sleeping a bit difficult.
Good 7.6
Pros: Bed
Cons: The shampoo, soup, conditioner, hair dryer
Excellent 10.0
Pros: I LOVED THE STAFF!!! What awesome, wonderful, fantastic people!!! The room was beautiful, extremely clean and most comfortable, but it was the staff that made out stay here wonderful! I can't wait to stay here again!!!
Cons: Nothing, everything was perfect!
Best Western Plus Austin Airport Inn & Suites - Austin
Rated #8
8.3
Excellent 8.3
Based on 346 reviews
Details
Reviews
C$ 154

Cleanliness
8.6
Comfort
8.6
Facilities
5.9
Food
0.0
Location
8.7
Overall 8.2 Excellent
Based on 875 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
5.9
Food
0.0
Location
8.7
Cleanliness
8.5
Comfort
8.5
Location
8.7
Services
8.3
Staff
8.5
Cleanliness
7.9
Comfort
2.9
Facilities
5.9
Food
0.0
Location
7.9
Cleanliness
8.7
Comfort
8.6
Location
8.6
Services
8.5
Staff
8.7
Cleanliness
8.7
Comfort
8.5
Location
8.9
Services
8.4
Staff
8.6
Cleanliness
8.7
Comfort
8.8
Location
8.7
Services
8.4
Staff
8.7
Cleanliness
8.4
Comfort
8.5
Location
8.5
Services
8.2
Staff
8.2

Excellent 8.0
Pros: The location was very close to the airport. The room was comfy but the air conditioning didn't seem to make the room cooler. La Quinta is always super pet friendly.
Cons: Breakfast was very disappointing.
Excellent 10.0
Pros: Clean, friendly service great price!
Cons: No coffee downstairs after breakfast buffet closed 10am, maybe just keep coffee available
Excellent 9.0
Pros: proximity to venue
Good 6.0
Pros: Interior lobby was nice receptionist was sweet
Cons: TV didn’t work no maintenance on hand
Good 7.0
Pros: Bed was great! The shower was very slippery and had a water leak so it drippeed constantly. Also the tub was rounded off so you can't stand without holding on to the handicap bar.
Cons: See above
Okay 5.0
Cons: there was problem with shower faucet in bath room, water temperature couldn’t be adjusted, and squeaking with bathroom and closet. Was awaken around 6 am due to the noisy sound made by other customer at the hallway.
Poor 1.0
Pros: not much
Cons: all of my electronics were stolen
Excellent 10.0
Pros: Close to the airport, close in proximity to our family there, staff is exceptionally pleasant, courteous and helpful.
Excellent 10.0
Pros: The location
Okay 4.0
Pros: Very Good staff !!very friendly
Cons: Swimming pool so much Cloro that my daughters couldn¿t enjoy the pool the got a rash in there skin, lips, ayes. Breakfast it¿s not like they say in the website! Very poor breakfast!
Excellent 10.0
Pros: Quiet, clean and comfortable. Reception desk staff were very nice.
Cons: Booking a room for 4, but room had towels for 2¿had to ask for more. Take & Go breakfast was very limited.
Excellent 10.0
Pros: I liked the size of the room and the bed was comfortable. Overall I loved this hotel and will stay here again soon.
Cons: No comment
Mediocre 2.0
Pros: Location was good .
Cons: There were stains on floor and towels.
Mediocre 3.0
Pros: Good location
Cons: Our air conditioner did not work the first night and we were not offered any compensation. We got absolutely no sleep due to the heat. The next morning they did move us to another room. The hotel lobby was not clean, the breakfast was sad.
Okay 4.0
Pros: Very close to the airport
Cons: The only thing wrong was unfortunately big for us. The entire 2nd floor smelled of Marijuana, and it progressively got worse. Hotel said they were doing something about it but unfortunately damage was done and still smelled very bad when we left.
Excellent 10.0
Pros: Very friendly and knowledgeable staff went above and beyond for us
Okay 5.0
Pros: Just an average hotel
Cons: No continental breakfast No free water or justices Pillow covers Stinks not washed like No daily trash removed or change bed sheets so room stinks No choice other than coffee in the room
Mediocre 3.0
Pros: Close to freeway for easy access and had a top floor room.
Cons: Breakfast was fruit and muffins, other LaQuintas had sack breakfast , which included a sandwich, juices, yogurt, nutrition bar, etc...Elevator floor looked to have leftovers spilled on it for days.
Good 7.0
Pros: Good location near airport and COTA. Good restaurant nearby
Cons: Outside cleaning and maintenance lacking.
Good 6.0
Pros: Resting a place to go out of Airport.
Cons: No shuttle to give us a ride to motel.
Poor 1.0
Pros: I chose this hotel because it was close to the airport and I had an early flight.
Cons: No airport shuttle and breakfast although it was advertised. The front desk employee was rude and nasty. Had to call an uber (very expensive) to take me to the airport. Never again.
Good 6.0
Pros: The location fit our needs.
Cons: We did not like having zero options for breakfast. Three pillows is and odd number and not enough for two adults.
Excellent 10.0
Pros: Great experience and staff very responsive and friendly
Cons: Would like the clean towels daily and trash emptied
Mediocre 3.0
Cons: We arrived late (about 12:30 am). We we walked into the lobby there was no one there. There was a sign on the counter that said they were away helping other guests. So I waited about 10 minutes. Still nothing. So I called the phone number online.
Excellent 10.0
Pros: The only thing i didn't like that they didn't have breakfast
Good 6.0
Pros: ...
Cons: My wife and I parked our cars right in front of the building as close to the front door as you can get at two nights in a row our cars got broken into. Pretty bad experience.
Okay 5.0
Pros: I'm a health care workers and I work nights. The hotel staff are very noisy and hit furniture with the vacuum and slam doors. I know most people dont work nights or understand what we go through but I value my sleep. But it is a nice and clean hotel.
Poor 1.0
Pros: distance from airport
Cons: The room was filthy, hair all over the bed, bath tub had several dirt rings, and there were small bugs crawling over the furniture. When booking I called to confirm amenities such as shuttle, get there and no shuttle, breakfast, or pool. This was a waste
Excellent 10.0
Pros: staff
Cons: no. it we as pleasant
Excellent 10.0
Pros: Very spacious room. Clean and fresh.
Cons: The bed wasn't very comfortable. But I was tired and slept okay.
Poor 1.0
Cons: The hotel did not feel safe. The rooms were down dimly lit narrow hallways with one elevator on the very end of the hallway. Sheets were washed; however there were visible stains. Elevator floor was littered with dirt and cigarette buds. Not recommended.
Okay 5.0
Pros: Location
Cons: This was about a 1 step above section 8 housing / old school motel 6. Dogs constantly barking on one side and a couple screaming and yelling on the other for DAYS! Awful and never again. This will be closed soon enough with the amount of new builds.
Excellent 8.0
Pros: The room was great! Clean and easy access from highway
Cons: The a.c. was automatic. It was a little warm in the room and the elevators were old and slow. Other than that, great hotel.
Good 6.0
Pros: Location
Cons: The clerk when checking in was not the most welcoming. She put me on the first floor without asking my preference. The pillows were extremely horrible and did not have any support. The shower was horrible, had rust stains and the tub floor was warped.
Okay 4.0
Pros: The location of it was nice in austin city by the airport.
Cons: Very disappinted that there was not even a single bottle of water in the room as complimentary. Especially when you offer a coffee machine with coffee, you would expect atleast a bottle of water to make the coffee with. The blanket was dirty and stained.
Okay 5.0
Pros: I liked that it was close to a lot of our favorite restaurants.
Cons: The lady up front was really rude. She was not friendly or welcoming at all. The ac unit in the room was not working we were hot all night. The king size bed had only three small pillows which made it uncomfortable to sleep all night.
Okay 5.0
Pros: Microwaves and refrigerators in all rooms
Cons: no promocodes
Mediocre 3.0
Pros: Close to the airport.
Cons: Loud metal doors to the rooms that were slamming shut all night long.
Poor 1.0
Pros: Good location in the city.
Cons: Rooms are not clean
Okay 5.0
Pros: Location
Cons: It is advertised that they have a pool and offer breakfast but they currently don't. It was a big let down that my kid couldn't go swimming.
Poor 1.0
Cons: You change the price on me. Yes
Good 7.0
Pros: Location,Staff fine. Back door was locked and key wouldn’t work, they just left unlocked,
Cons: Last night we had evacuated people from South moved in and couldn’t get another room Thurs night, ok, We got another room in Bastrop,Tx.
Mediocre 2.0
Pros: Will not clean room, want bring towels or make beds
Cons: They want clean room or bring towels or make beds , there making good $ now,
Mediocre 3.0
Pros: Location was excellent
Cons: My room was next to a jungle party... loud music, loud street language... horrible! My travel schedule had me too tired to complain in order to attempt a room change.
Mediocre 3.0
Pros: When I left
Cons: The rooms and the the manager decision about an incident with the air conditioning
Mediocre 3.0
Pros: The hotel location was close to where I needed to be during my stay.
Cons: It continues to advertise comp breakfast and open swimming pool which both are false. The room was not thoroughly cleaned as should be. The bathroom sink would take almost an hour to drain after use. A lamp had a glasshade that cracked due to heat of bulb
Mediocre 2.0
Pros: Very dirty place, dirty dore nob, elevator trashy, dusty carpet, they don't care about sanitation
Cons: Location
Excellent 10.0
Excellent customer service Clean rooms professional staff. Clean lobby. Good location
Poor 1.0
Cons: Non of the amenities advertised were available. Changed rooms after the first night due to cockroaches on the coffee bar. Asked front desk to extend check out, next day manager was at my door stating that late check outs not allowed. Very rude. Horrible.
Okay 4.0
Pros: The location in comparison to where I was going. Short distance.
Cons: The glass lamp shade cracked due to heat of the size of bulb. The refridgerator freezer section was iced over. The sink in the bathroom would not drain properly. The hotel could have provided complimentary snacks since not providing breakfast but did not.
Good 7.0
Pros: Great location with friendly staff.
Cons: My room had a weird scent and the elevator was too loud.
La Quinta Inn & Suites by Wyndham Austin Airport - Austin
Rated #9
8.2
Excellent 8.2
Based on 875 reviews
Details
Reviews
C$ 161

Cleanliness
8.7
Comfort
8.5
Facilities
7.8
Location
9.2
Overall
7.5
Overall 8.1 Excellent
Based on 396 reviews
Cleanliness
8.7
Comfort
8.5
Facilities
7.8
Location
9.2
Overall
7.5
Cleanliness
8.4
Comfort
8.4
Location
9.2
Services
7.8
Staff
8.2
Cleanliness
8.0
Comfort
6.6
Facilities
6.6
Location
10.0
Overall
6.6
Cleanliness
10.0
Comfort
10.0
Facilities
9.5
Location
9.5
Overall
9.3
Cleanliness
8.8
Comfort
8.7
Location
9.3
Services
8.3
Staff
8.5
Cleanliness
9.1
Comfort
8.9
Location
9.2
Services
8.8
Staff
9.1
Cleanliness
8.7
Comfort
8.3
Facilities
7.5
Location
8.9
Overall
7.2
Cleanliness
8.1
Comfort
7.6
Location
8.6
Services
7.7
Staff
8.0

Excellent 10.0
Pros: Staff was excellent. Cody Black kitchen boss went above and beyond and deserves recognition. Short staffed and still knocked it out of the park. Amazing employee! Need more like him!
Excellent 9.0
Pros: Easy shuttle to and from.
Cons: Bar closes pretty early.
Good 7.0
Pros: modern clean and helpful staff
Cons: the cost was a little high
Excellent 8.0
Pros: Location.
Cons: You had to call for everything from towels to cleaning.
Okay 5.0
Pros: Spacious, comfortable room
Cons: Waited for an hour at the restaurant and ended up walking out because the server didn't put our order in and he seemed like he didn't want to serve us, never checked on us. The interaction was very awkward with the server, something wasn't right.
Excellent 10.0
Pros: The room was clean and don¿t smell like cigarettes
Cons: Everything was nice
Excellent 8.0
Pros: I like that this hotel is on the airport property.
Cons: the amenities, including parking, at this hotel are expensive on top of the cost of the room
Excellent 10.0
Pros: Location
Cons: You used to park free. Now it's $14 a day. No benefit to staying there.
Excellent 10.0
Pros: I like the convenience of being close to airport. I can stay here and catch shuttle on early morning flights. Staff was friendly and room very clean.
Good 7.0
Pros: quiet
Cons: no free breakfast
Mediocre 3.0
Pros: The lobby and the vibe of the hotel.
Cons: There was a girl crying and shouting outside for almost two hours. She was also pounching on the wall a few times. The security personnel and ED people came after half an hour and they had the conversation going on for almost an hour. Terrible experience.
Excellent 10.0
Pros: Room layout.
Mediocre 2.8
After sitting in a plane on the tarmac for 6 hrs at AUS with 2 cookies from American Airlines to eat and several more hours waiting for a flight that never left the gate, again with no food I decided to treat myself and stay at a Hilton, have a good meal and relax. It was late, after 10 p.m. This hotel had nothing to offer late arrival customers except web links to long closed pizza and Chinese. I asked for vending machines. The clerk at the desk was speaking on the phone and pointed me in the direction of the machines. I couldn't find them. I went back to the desk and the clerk was MIA. I would have gotten more amenities and better service at a Red Roof Inn and Denny's. Shame on you Hilton. I will always use this story as my experience with your over inflated reputation and prices.
Okay 4.0
Pros: Room was ok
Cons: I was very unimpressed with the cleanliness of hotel lobby and very disappointed that I wasn't made aware that the pool wouldn't be able to be used
Mediocre 3.0
Pros: It was close to the airport
Cons: Staff was rude the pool was broken there were cups in the hallway during that were not pick up for sometime (there was no house keeping done)
Excellent 10.0
Pros: Easy access to and from airport. Staff was very friendly.
Cons: We had been planning to swim and the swimming pool was closed for remodeling. It would have been nice to have known before hand.
Excellent 10.0
Pros: Convenience
Poor 1.0
Pros: Clean room
Cons: They didn¿t give me the correct room. I reserved a king bed and they gave me two queen beds and refused to give me the correct room. Employees were rude. Got woken up way before check out time by housekeeping. TV signal kept going out
Poor 1.0
Pros: Nothing, they had no rooms when we tried to check in. So we stayed some place else
Cons: No rooms available when we tried to check in so we stayed eelsewhere.
Excellent 9.0
Pros: Outstanding Experience Overall!
Cons: N/A
Excellent 10.0
Pros: Very nice and accommodations were excellent. Airport driver very friendly.
Cons: Nothing
Okay 5.0
Cons: Yes they advertised a king room with fridge and instead it was basic barely Coffee maker had petrified white gunk and all glasses were streaked with same streak as counter tops when cleaned
Good 7.0
Pros: final desk clerk aknowledged our challenges and provided a discount for their confusion and technical issues. Also had some challenges w/food and service in the bar/restaurant as well as the Starbucks location in the lobby.
Cons: I did not appreciate most of the front desk staff - they were not kind nor were they helpful - Save for the last woman who finally got it all straightened out and validated our having a challenge.
Good 6.0
Pros: Location to airport
Cons: The rooms looked old and needed renovation.
Mediocre 3.0
Pros: The location
Cons: The room was very standard. Outdated. I was expecting something much nicer for what I paid and where we were staying. On top of the high price I had to pay for overnight parking. NOT a perk. I was not satisfied at all.
Good 7.0
Pros: The staff and location were good.
Cons: The hotel room needs a big face lift. There were many wooden surfaces (TV stand and picture frames) that were peeling up. The shower head did not work efficiently and required some rigging to be functional.
Good 7.0
Pros: Location!!!
Excellent 10.0
Pros: The staff is wonderful and very helpful..
Cons: Not know which elevator was the closest to room...Staff should point this out when giving the key...
Good 7.0
Pros: Loved the amenities and location of this facility
Cons: I did not like the staff, they were very rude and the inconvience of having to walk half way around the circle to get to our room every time
Good 6.0
Pros: Cleanliness
Cons: The Staff wasn't great at the front desk. I Think he was the manager- didn't really care too much when we were checking in. No eye contact or smile. Just gave they keys and said thats your room number. Customer service could be better. Its away from city.
Good 6.0
Pros: Room was clean
Cons: I was not informed that I would have to pay for overnight parking, very disappointed, that is a factor I would have considered when selecting a hotel.
Poor 1.0
Cons: We'll first off their security measures are faulty and not at all safe they also have a rodent problem . Management is yet to call me back to resolve issues
Good 6.0
Pros: Check in was quick & easy! There was a note in my reservation, that I requested a room facing the outside, on the 4th floor. Our room was ready for us, when we arrived. Room was clean, quiet and roomy. The beds were very comfortable Staff was friendly.
Cons: The location was not good! Way too far from everything there is do in Austin. There are much better & newer hotels, in the area near downtown, close to restaurants, nightlife, shopping. You have to pay to self park, and breakfast is not included in price.
Mediocre 3.0
Pros: The room attendants and one staff person, who was kind enough to guide us to pool location, were the only helpful staff. ***Front desk, customer service fail***
Cons: The staff was not helpful. Asked easiest way to room. All was offered was a pointing of finger, over there.. The shower was not working, although someone did come up right away to check, because of the overall experience, no redemption with that.
Mediocre 2.0
Pros: Close to the airport.
Cons: I paid too much. My room was over $----. I could have gotten the room for $----.
Okay 5.0
Pros: The hotel was very clean, which is super important. The interior atrium was really beautiful.
Cons: Two double beds for a couple is odd. The check- in clerk was brusque. No refrigerator?! The hotel charged extra for parking- even if you didn't use valet (there was no valid reason) Also, a complimentary bagel and juice box in the morning might help.
Okay 5.0
Pros: Quiet Atmosphere
Cons: Secluded Lovation and Parking was expensively
Good 7.1
Pros: Nice lobby and facilities. Checking in was pleasant.
Cons: Extra for parking. No staff in the morning to answer questions about shuttle times. There was one guy working the front desk and nobody to answer the phone. Very frustrating morning. Also, rooms have carpet.
Good 6.5
Cons: there was no internet / wifi, and the staff didn't seem to know the status of the situation, saying "as far as I know there's no internet, maybe it will be fixed tomorrow"
Excellent 8.5
Pros: Front desk staff, engineering staff, location
Cons: Room-to-room noise isolation, restaurant staff professionalism
Excellent 9.4
Pros: Loved the indoor bar! Also loved the late night service, but not the price for the quality of food. Very nice hotel, loved the scenery. If you're traveling, this is the place to stay as it is near the airport (obviously). Overall this was a nice place for a decent price!
Cons: Price of the food..ordered a late night snack (turkey sandwich & chicken wrap)..food was almost frozen & not very tasty for $30+
Excellent 8.8
Pros: Large, nice room with your standard room stuff. 24 hr room service.
Cons: Thin walls. Parking fee. No fridge.
Hilton Austin Airport - Austin
Rated #10
8.1
Excellent 8.1
Based on 396 reviews
Details
Reviews
C$ 216

Cleanliness
8.8
Comfort
8.6
Facilities
8.0
Location
8.7
Overall
8.3
Overall 8.1 Excellent
Based on 142 reviews
Cleanliness
8.8
Comfort
8.6
Facilities
8.0
Location
8.7
Overall
8.3
Cleanliness
8.8
Comfort
8.5
Location
8.8
Services
8.5
Staff
8.5
Cleanliness
8.1
Comfort
8.3
Location
8.4
Services
8.2
Staff
8.3
Cleanliness
9.5
Comfort
9.4
Facilities
9.0
Location
8.7
Overall
8.0
Cleanliness
9.0
Comfort
8.5
Facilities
6.0
Location
8.7
Services
8.9
Cleanliness
8.4
Comfort
8.0
Location
8.5
Services
8.3
Staff
8.6

Excellent 10.0
Pros: The staff was very nice and rooms were clean
Cons: Wish the breakfast was better and wish they had the happy hour again prior to covid.
Okay 5.0
Pros: Location to my event
Cons: Asked for towel and staff said they would take care of it, they didn't and it was late. No hot breakfast as promised only cold and pathetic at best.
Excellent 10.0
Pros: Everything was great
Cons: Nothing
Excellent 8.0
Pros: The hot tub was big and clean and the room was on the first floor with plenty of sleeping areas
Cons: Breakfast
Good 7.0
Pros: Appearance and cleanliness
Cons: Few options in morning breakfast
Excellent 8.0
Pros: It’s clean!
Excellent 10.0
Pros: The front desk clerk was so kind and went above and beyond for us after we arrived late due to issues from our flight. You can tell this is an older hotel, but it was clean and had everything we needed. Location was conveniently near airport.
Cons: No complaints!
Excellent 8.0
Cons: Hotels still seem to think that they can endure the reduced size breakfast so widespread during the Covid year. This one was very minimal.
Excellent 9.0
Pros: The food and service
Cons: Yes, I didn¿t like the room as much, they need to update , knobs on sink and shower that were so hard to shut off, lighting was very low by sink to do my make up and they need to have more elevators, only two were at the lobby area and hard to get on
Excellent 9.0
Pros: The warm breakfast and the small kitchenette
Cons: The noise from the bikers but that is not your fault
Excellent 9.0
Pros: Decent breakfast, considering COVID restrictions.
Cons: Did not receive $30 refund on checkout as promised.
Excellent 10.0
Pros: Very very clean. Comfy, spacious rooms, even the Standard size. A+.
Excellent 8.0
Pros: Staff was very friendly. The hotel is an older hotel but, clean and kept up. Didn't really care for the location.
Mediocre 3.0
Cons: Shower curtain had substance on it ,dirty had to call front desk for new clean shower curtain
Good 7.0
Pros: Staff and location
Cons: No breakfast.
Excellent 10.0
Pros: A great place to stay with helpful staff, clean and comfortable rooms, and a good breakfast to begin each day on this pleasure trip.
Cons: road construction in the area did affect times to drive to and from some events in the city.
Mediocre 2.0
Pros: The breakfast was delicious
Cons: Yes. I complained to the hotel the bed pillows where dirty. Smelt of body-odor. They have not contacted me to discuss. Very this disappointed.
Mediocre 3.0
Pros: Proximity to the venue
Cons: Bugs in room, walls had brown stains
Poor 1.0
Pros: I had booked my hotel few days ahead and when I was ready to check in, someone had signed my room and my room was booked to that person. I waited at least 30 mins to see what they could do for me. It is unacceptable that they had given my room to someone.
Good 7.0
Pros: Rooms were clean and comfortable.
Cons: The pool area! Water in the main pool was grimy green and disgusting. NOT CLEANED.
Poor 1.0
Pros: Room seemed relatively clean.
Cons: Rude staff, I observed them "managing" complaints from other guests and they were very unaccommodating even though they had made a mistake. We were on the first floor and there was a street light shining into our window and we only had a sheer curtain.
Poor 1.0
Pros: The room was decent.
Cons: Although we reserved our hotel a week in advance and checked in a lot later than the check in time, our room was still not ready. Then they were going to try to give a room that we did not reserve and that would not accommodate all of us.
Good 6.0
Cons: Very loud. Could hear noise in the hallway.
Good 7.0
Pros: Comfortable bed, soft and firm pillow option, good breakfast
Cons: Air conditioner was VERY loud Blow dryer was worthless No black-out curtains Use of styrofoam plates and bowls at breakfast is an outrage--we know how bad this stuff is for the planet.
Excellent 10.0
Pros: i previously stayed in a holiday in express in San antonio and had a good experience so I thought I'd stay with them again. Just as I expected, the room was clean and the floors were hardwood instead of carpet (that's different)!! Staff was super nice and friendly. If you need help with transportation they have a shuttle to and from the airport and phone numbers for taxi's. Check in and out was less than a minute. Beds were comfortable and food was good. I enjoyed my stay!
Cons: Nothing I can think of.
Good 7.4
Pros: Rooms were well furnished, clean and roomy(had an "Executive Suite"). Coffee was better than expected.
Cons: Shuttle service was a bit sluggish, long wait after calling in and got ambiguous responses on inquiries.
Okay 5.6
Pros: spacious rooms, acceptable breakfast.
Cons: when I checked in my first floor room was full of crickets crawling up the walls, curtains and across the floor. I asked to be moved, and the desk clerk told me "it's cricket season" as if that was an acceptable reason for me to have to sleep with them inside a hotel room. I had to insist to be moved. He told me more than once they were sold out and had no rooms. When I demanded he call another Holiday Inn and get me a room, he magically found an empty room on the 4th floor.
Holiday Inn Express & Suites Austin Airport - Austin
Rated #11
8.1
Excellent 8.1
Based on 142 reviews
Details
Reviews
C$ 230

Cleanliness
8.1
Comfort
8.3
Facilities
7.7
Location
8.4
Overall
8.2
Overall 7.8 Good
Based on 675 reviews
Cleanliness
8.1
Comfort
8.3
Facilities
7.7
Location
8.4
Overall
8.2
Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
8.0
Overall
9.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.2
Location
8.6
Services
7.9
Staff
8.5
Cleanliness
7.0
Comfort
6.0
Facilities
6.0
Location
9.0
Overall
6.0
Cleanliness
8.2
Comfort
8.3
Location
8.4
Services
7.9
Staff
8.6
Cleanliness
8.4
Comfort
8.2
Location
8.4
Services
8.1
Staff
8.5
Cleanliness
8.0
Comfort
8.3
Facilities
8.6
Location
8.3
Overall
9.3
Cleanliness
7.9
Comfort
8.1
Location
8.2
Services
7.6
Staff
8.5

Excellent 8.0
Pros: The bed was nice, comfy and clean. I could spend days in it because of it's comfort. The staff is really nice and they do their best to provide the best service possible. The bathroom was also exceptional! Everything was super clean!!! ...except for windows. :)
Cons: The reason why I gave less than 10 stars is because I had a problem and the owner didn't care (quoting!), so I was told. I couldn't use Internet on my laptop all those days for some reason. That was important to me and I made it clear but they just didn't bother. Also windows cannot be opened, which is not a huge problem if the windows were clean, but nothing could be seen from dirt on the outside of it.
Excellent 9.0
Pros: Most everything was great.
Cons: Bed was a little hard for me.
Good 6.0
Pros: The lady that cut the morning breakfast when I came down she always had a good smile on her face spoke to me even when we was leaving out she gave my daughters and I had a nice hug and she was very pleasant to be around
Cons: bathroom was very small and turning on water for shower was very hard to figure it out.
Okay 5.0
Pros: Location close to the airport and breakfast was good.
Cons: Stains on bathroom floors, stain on one of the bed comforters, and we killed 3 small roaches.
Good 6.0
Pros: next to waffle house.
Cons: not very clean for price.
Excellent 10.0
Pros: The staff was excellent, very friendly and helpful. The lady taking care of the breakfast was really good.
Cons: Only problem was the shower didn¿t have good water pressure. It was not really a problem.
Good 6.0
Pros: Comfortable bed. Nice bathroom.
Cons: Staff unavailability. Room appearance. Patched carpet with floor still showing. Broken lamp. Old furniture.
Excellent 8.0
Cons: ¿Look in corners¿ esp. inside the closet, fridge area & bath for peeling wallpaper, dust, crud on surfaces = cleanliness & good upkeep schedules for a rigorous quality control program on daily housekeeping AND maintenance is NOT there. 6 out of 10!
Poor 1.0
Cons: We woke up to roaches in the pull out bed. Disgusting. There was a pile of them dead in the corner in the bathroom.
Okay 5.0
Pros: I liked the proximity to the airport. I loved the cooked breakfast.
Cons: It is very run down and I'm amazed that it had the reviews that it did. The hot water in my shower didn't work. My door didn't lock properly (very scary as I'm a woman) this hotel felt like sadness and regret.
Poor 1.0
Pros: locations
Cons: We had roaches in our room...
Excellent 10.0
Pros: Hotel was nice and clean. The staff was very kind and helpful. 2nd time ive stayed here and ill keep coming back.
Good 7.0
Pros: Breakfast great, Parkin safe, great service stuff¿ my family sleep safe!
Cons: Is not so clean as I was expecting¿ there were some insects on our bedroom
Excellent 10.0
Pros: Excellent
Cons: No it was perfect for my trip
Mediocre 2.0
Pros: The staff were nice and tried to be accommodating
Cons: So many things: had to switch rooms 3 times. 1st had roaches, 2nd the tv didn¿t work and freezer had mold, 3rd closet was broken and freezer had mold. So many more issues
Excellent 10.0
Pros: Location
Cons: N/A
Okay 5.0
Pros: Convenient location and sitting area in room. Morning breakfast was good and included with the price of your room. Staff was professional.
Cons: Run down and needs updating. Carpets were dirty. Lights didn't work in the bathroom. Overall disappointed in the lack of attention to the appearance of the facility.
Excellent 10.0
Pros: Great place and awesome staff!
Cons: All way great!
Okay 5.0
Pros: Location and staff
Cons: It was okay
Mediocre 3.0
Cons: Window leaked during rain. Carpet was damp. Hotel worker at desk was rude. Hair dryer melted plastic on unit during use. Hotel had a feint smell of mold at times
Good 6.0
Pros: Location
Cons: Shower liner too short didn¿t notice until done showering flooded bathroom, when we called the front desk after attempting several times they said they ran out of towels, couldn¿t get more to shower my kids until the next day and given damp towels.
Okay 4.0
Pros: It was not my favorite hotel. It was old and run down.
Cons: There were cracks in the wall of the bedroom; the desk chair was disgusting and completely worn out.
Excellent 8.0
Pros: The room was spacious and there was a fridge and microwave in the room, exactly as i was told there would be.
Cons: Only one thing about my room bothered me, roaches. Baby roaches, big roaches, not a lot of them but enough to gross me out.
Excellent 9.0
Pros: All of the staff was great, very pleasant -- no matter what I was asked or needed. Hotel employee was very patient and helpful, even after having to reset the key multiple times in one shift. I've forgotten his last name, however, and I didn't write it do
Cons: Access didn't work in the parking lot, and I lost a couple of calls when I was leaving the building going to the parking lot. Room keys keep having to be re-keyed.
Excellent 10.0
Pros: Good
Cons: Good
Okay 5.0
Pros: not much
Cons: the pull out sofa was torn and in pieces. There was a family that was given someone elses room and when manager came to desk he was in athletic shorts, white tshirt, with a sleeve of saltine crackers eating them while talking with family. unprofessional
Okay 4.0
Pros: Close to airport
Cons: Interesting characters that showed up at the hotel later in the night. Rooms need upgrading, not the best. Also breakfast is a joke, at a zip lock bag with a water, apple, muffin and mint.
Good 7.0
Pros: Location to the airport.
Cons: The room didn¿t look like the pictures. The room was very outdated. The TV was small. The bed was coil springs and super uncomfortable. The bathroom was outdated and there were paint stains on the mirror. The countertop wasn¿t granite in the bathroo
Mediocre 2.0
Pros: Staff was very friendly and helpful
Cons: Hotel advertised free airport shuttle. I found out after I paid that the shuttle only runs between 7:30 and 2pm. Also, they clearly advertised free hot breakfast. When I went to eat, front desk so no breakfast has been served in the last year.
Okay 5.0
Pros: Not much
Cons: Lobby smelled Elevators smelled Doors of rooms under construction left open Extremely Noisy cleaning people
Good 7.0
Pros: None
Cons: Everything, fresh paint smell, noisy ac, old noisy bed, and you can clearly here neighbor having good time. Cannot able to sleep all night due to all these
Okay 5.0
Pros: The staff was so professional and very friendly
Cons: Rooms were smelly of mold and way too many visible water leak stains on the ceiling
Okay 5.0
Pros: It is close to the freeway
Cons: The chair in our room was torn in several areas. The shower curtain was old and torn. You could smell marijuana in the elevator and down the hall.
Mediocre 3.0
Pros: Location
Cons: Airport shuttle did not start till 8AM, way too late. Anybody with a morning flight was left in the lurch. No breakfast. Tub did not drain at all.
Excellent 10.0
Pros: Location, clean and good staff
Cons: No
Okay 4.0
Pros: Staff was very pleasant and helpful
Cons: The hotel is outdated and has a smell. to many other options in the area to ever stay here again.
Okay 5.4
Pros: Location to airport
Cons: The curtains didn’t close so the parking lot lights kept me up. And the shower didn’t turn on.
Mediocre 2.0
Pros: Leaving it.
Cons: Shuttle does not operate 11pm-5am. Water was not potable (health dept regulation), hotel charged top dollar for bottled water. Sent me to a room already occupied.... Terrible experience!!!!
Poor 1.0
Pros: Friendly front desk at check-in. Check-out was the opposite. Indifferent and rude. Guess it's hard to find friendly people to work the night shift. STAY AWAY FROM ROOM 303. VERY SMOKEY!!!
Cons: Checked in late. Room smelled like perfume. After a while I could smell that it was just to cover up a heavy smoke smell. Awful! Front desk was indifferent. Was told breakfast started at 5am. Oops they didn't mention no hot food until 6:30. Cold for me.
Excellent 8.0
Pros: The room was nice and clean. The price was great. I would tell my friends.
Excellent 10.0
Pros: The hotel was immaculate and the price was great. It was my husband, 3 college aged sons and myself to see our daughter graduate. The room had 2 queens & 1 pull out sofa. For 5 adults, it was not crowded. They had a nice breakfast, including Texas shaped waffles. The staff was very friendly when we had any requests. The room was less than $120 per night...great price! We have traveled a lot this past year as a family and this was the best hotel so far!
Good 7.1
Cons: The hotel was old. It was obvious that they were in the process of remodeling.
Comfort Suites Austin Airport - Austin
Rated #12
7.8
Good 7.8
Based on 675 reviews
Details
Reviews
C$ 159

Cleanliness
7.9
Comfort
8.0
Facilities
7.7
Location
8.6
Overall
8.2
Overall 7.5 Good
Based on 740 reviews
Cleanliness
7.9
Comfort
8.0
Facilities
7.7
Location
8.6
Overall
8.2
Cleanliness
7.7
Comfort
7.8
Location
8.4
Services
7.5
Staff
8.1
Cleanliness
8.0
Comfort
9.3
Facilities
8.6
Location
9.3
Overall
9.3
Cleanliness
8.0
Comfort
7.5
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Location
8.6
Services
7.7
Staff
8.3
Cleanliness
7.9
Comfort
8.0
Location
8.7
Services
7.7
Staff
8.2
Cleanliness
8.2
Comfort
8.1
Facilities
6.0
Location
8.7
Overall
7.0
Cleanliness
7.7
Comfort
7.7
Location
8.2
Services
7.3
Staff
8.3

Mediocre 2.0
Cons: They put me in a very dingy room with stains on the cushions, lumpy bed, the phone didn’t work and there wasn’t enough water pressure to take a shower. They were aware of this problem as there was a maintenance person coming to fix it the next day. After bringing this to their attention, they did move me to another room.
Excellent 9.0
Pros: close to the airport, easy check in even at night , nice breakfast and good coffee. It was a great value and I enjoyed my stay .
Cons: I liked everything.
Excellent 10.0
Pros: everything from staff to the room
Cons: n/a
Excellent 9.0
Cons: away from the city….not walking distance
Mediocre 3.0
Pros: It was close to the airport and the bed was comfortable.
Cons: It spelled musty, like old smoke. It's obviously dated and seemed it could have been cleaner. I purposely booked this for the free airport shuttle, unaware that it stopped at 9 PM. Due to delayed flight, I arrived in ATX after 9 PM so had to pay for an uber. Next morning, I discovered the shuttle needed to be scheduled. The receptionist offered to call him, but I couldn't afford to wait, so again, had to pay to take an Uber. Not that I had time for it, but I didn't identify any sort of 'breakfast', laid out as I was arranging transpo back to airport. The area where this would have been was completely dark. This is definitely NOT what I'm used to from a Wyndham property,
Excellent 9.0
Pros: Proximity to the airport was perfect for an overnight layover. Across the street is a 7/11 and Starbucks.
Cons: For some reason they only put 3 pillows on the bed? Also it was hard to get a hold of anyone at the front desk.
Excellent 10.0
Pros: Clean.
Cons: Seems to be a bad homeless problem in the area directly around the hotel. I was fine, but I could see where a female traveler could feel unsafe.
Excellent 10.0
Pros: Overall friendliness of the entire staff!
Good 7.0
Cons: There were roaches in the room.
Excellent 8.0
Pros: Price
Cons: Thin walls, I could hear the room next to us.
Good 7.0
Pros: the staff was very friendly and helpful. The shuttle was convenient. The room was clean.
Good 7.0
Pros: Location
Cons: Just looked cheap toilet paper wasn¿t replaced. The receptionist was not friendly.
Poor 1.0
Pros: The location was fine since it was close to the airport and 10 minutes to downtown.
Cons: By far the worst hotel we have stayed at over a decade. The room was dirty, everything was beyond ragged and stained and the staff was dismissive. At every point it felt that they were cutting corners and skimping on amenities or offerings.dont stay here.
Good 7.0
Pros: Proximity to the airport and free airport shuttle.
Mediocre 2.0
Pros: Great price.
Cons: There was no cold water...Every time you turn on the sink or shower, the water is hot. To make this even better there was no ice.... All ice machines in the entire building were broken. This made the trip absolutely miserable.
Good 6.0
Pros: Comfortable bed and the staff was very helpful. Happy I was able to use a shuttle.
Cons: When I got to the room there was dried urine on the toilet seat making me feel unsure of the cleanliness of the room. The pool was out of order so I didn't get to enjoy that accommodation which was specifically why I wanted this hotel.
Poor 1.0
Pros: Location
Cons: I am 52 years old, and have traveled a lot. This was the WORST hotel room I have ever been in. The room smelled like wet dog. The carpet on the floor was damp, so we had to keep our shoes on the entire time. The air conditioner was leaking. The Swi
Okay 4.0
Pros: Not much- most other hotels offer the same
Cons: Old,dirty,lumpy bed,no phone in room,no information about local eateries,no do not disturb sign for door,clock didn't work
Excellent 8.0
Pros: The hotel was overall perfect for what we needed for our frist time coming to Austin from Burleson, Tx to come watch NasCar at COTA. Locations was conveinant. Besides the one instance stated below the staff was friendly and the hotel was clean.
Cons: We asked for new towels one day and they told us we would have to bring down our used ones before giving us new ones.
Excellent 10.0
Pros: Location
Okay 5.0
Pros: The location
Cons: Our room was not clean, the bathroom in particular was dirty. The TV didn't work, the phone cord was cut and the blow dryer in the bathroom didn't work. When we told the front desk about it, they said sorry but nothing was done, no room change or discount
Okay 5.0
Pros: Convenient location. The room was adequate, and the bed was comfortable.
Cons: Falsely advertised as offering free breakfast being included. They do NOT provide any breakfast. They have coffee round the clock and juice is available in the morning. They make no apologies, just blame Covid.
Mediocre 2.0
Pros: Location on where I needed to go
Cons: It was booked 2 be suite with bigger space... the clerk gave us the key to the suite, walked into the space and noticed right away it was dirty. Clerk gave us another after suggesting us to have a refund.. gave us a smaller 1 no fridge.¿ ve d did did
Excellent 8.0
Pros: Close to airport. Friendly staff. Great rate. Airport shuttle.
Cons: Not close to restaurants and shopping.
Okay 5.0
Pros: We had a place to sleep.
Cons: It had the worst pet urine smell. It was unbearable. The staff (owners) were unfriendly and rude.
Good 7.0
Pros: Location
Cons: The shuttle was not available for our late afternoon return trip so we had to use regular lot.
Good 6.0
Pros: It was an average hotel & I liked that I was able to get a non smoking room same day3hrs before (on Easter weekend). The room was clean. There was a sign that warned us due to COVID the sheets wouldn't be changed out to help keep staff safe.
Cons: The receptionist's manners. She seemed bothered that I asked her a simple question. No attitude, no rush after waiting 15 minutes to speak to someone.
Excellent 9.0
Pros: It was new or recently refurbished. You could still smell the new paint in the stairwell.
Cons: Due to the pandemic breakfast was reduced to coffee and juice. The check-in attendant could have been nicer. When I arrived, instead of greeting me, she just started asking if I had a reservation. I found parking, but lot was small.
Good 7.0
Pros: We appreciated the comfortable bed, and the quiet,safe location. We checked in after midnight, without any problem.
Cons: Provision of only one cup of regular (vs decaf) coffee in the room made no sense when it was clearly reserved for TWO people. Disappointed to discover NO continental breakfast, when hotel was listed as providing it.
Excellent 10.0
Pros: Getting an uber at 4:30 am and how nice the staff was
Cons: Paper thin walls
Mediocre 3.0
Pros: Location
Cons: Run down and slightly dirty. No breakfast.
Okay 5.0
Pros: Close to airport- off main highway
Cons: There was a strange mechanical noise all night long !? Was not elevator..
Okay 4.0
Pros: The where very good with accommodating with giving me a room away from the highway because of my baby. She’s a very light sleeper.
Cons: The first room that they gave me on the third floor had bugs on the bed on the pillows were my daughter was sleeping. I went downstairs with the actual bug inside of a bag and showed it to the receptionist. It took three room till we got a clean one.
Excellent 10.0
Pros: Price was way less than I expected.
Mediocre 2.0
Pros: It was off the highway.
Cons: Yes, there were a lot of issues. The staff was not friendly, at all. There was a bag over the smoke decorator and the bathroom (especially the tub) was DIRTY. They also did not have any extra pillows.
Poor 1.0
Cons: Housekeeps walked into my room without knocking or identifying herself. Lucky I had the safty bar shut because I was in the process of changing.Employees are not wearing mask.
Okay 4.0
Pros: Price
Cons: Low ceilings and tight rooms. Threadbare towels. Permanent stains on sheets and pillowcases. Nothing special, a 2.5 star hotel. Staff not personable - but adequate. The area is sketchy.
Good 7.0
Pros: Location and cleanliness of rooms
Cons: Yes. We were told that no pets were allowed, but there were several people with pets in the hotel. As we were evacuees from Hurricane Laura, it was an inconvenience to not be allowed to have our pets accompany us which led to an added expense to board.
Okay 5.0
Pros: It was close to my job
Okay 5.0
Pros: Location
Cons: TV
Poor 1.0
Pros: Location
Cons: Website says free breakfast. There was NO free breakfast. NO signs in the lobby stating there wasn’t going to be breakfast. Staff didn’t say anything during check in. That was the main reason I chose this hotel. I could’ve stayed some
Good 6.0
Pros: I liked the over all property and location just a few things disposing me
Cons: The conjoined room could hear the ppl and the shower not great
Okay 5.0
Pros: Very inexpensive. Good location near the airport and I-35. Clean. Comfortable bed. Maid service was good.
Cons: For the price I suppose one shouldn’t expect too much. For instance there wasn’t a microwave or fridge. The room was quite small, hence “microtel”.
Mediocre 3.0
Pros: Location
Excellent 10.0
Pros: We arrived for the formula 1 races and the very nice staff let us leave our bags for the day as it was before check in time - when we came back and got our room it was lovely, quite chic and very clean- the decor is modern and the lighting mellow ( love!) The gentleman at the desk was super nice and recommended we eat at the nearby Mexican restaurant as there are not many eateries in walking distance- there is a Starbucks across the street so that was perfect- also they sell snacks and drinks - toothbrushes etc - We read some reviews that were mixed saying the rooms were small, the room was perfectly sized and not small at all! Very pleased with this hotel and I’m a neat freak- highly recommend
Mediocre 2.2
Pros: The ac that's it.
Cons: Fecal matter on the toilet seat , caked on. Disgusting. The remote control for the tv , I was told by the front desk that came up to my room that you have to literally stand up next to the TV and switch the channels. I paid a buck eighty for this ??? For 20 dollars more I am now in Renaissance room. No thanks - I won't return.
Excellent 10.0
Pros: Neat & quiet
Excellent 9.7
Pros: Classy .
Cons: Had to get a room attendant to clean urine off the toilet seat and rim.
Mediocre 3.1
Pros: Would not recommend this hotel. Tell all our friends tripping to Austin to avoid this hotel.
Cons: Room items did not work and the shower fixture had about as much pressure as one we jimmy rig camping. We were woken up at 6:30am by staff members preparing breakfast and the noise didn't stop until well after breakfast. Not the hotel experience I thought I was paying for.
Excellent 9.4
Pros: Desk clerks were really good and friendly----- Goood breakfast area Really good location for the airport airport transpertation
Cons: We left our car there because they have airport transportation....when we returned the desk clerk said get a yellow cab an we will take care of it......we did, an when we arrived some older gentleman didn't seem to care what the desk clerk had told us.....thankfully, a clerk arrived and took care of us with a great attitude.
Excellent 8.0
Pros: Great stay, room was nice and clean, staff was great, and the breakfast was awesome.
Excellent 10.0
Pros: My flight was cancelled while I was in Austin. At the last minute I booked this hotel. I was looking for a good value, clean hotel, that was close to the airport. When I first arrived I received the best welcome from one of the employees. The entire staff was friendly and helpful. I can understand why they won the JD Power Awards the past two years. You can truly feel it in the service. The room was large, well maintained and clean. The best part was the fresh cookies that they had when we arrived. If you are looking for a place near the airport, look no further.
Microtel Inn and Suites by Wyndham Austin Airport - Austin
Rated #13
7.5
Good 7.5
Based on 740 reviews
Details
Reviews
C$ 126

Cleanliness
7.6
Comfort
7.6
Facilities
6.5
Food
6.5
Location
7.9
Overall 6.6 Good
Based on 553 reviews
Cleanliness
7.6
Comfort
7.6
Facilities
6.5
Food
6.5
Location
7.9
Cleanliness
8.0
Comfort
6.0
Facilities
4.0
Location
9.0
Overall
8.0
Cleanliness
7.0
Comfort
7.0
Facilities
8.0
Location
7.0
Overall
7.0
Cleanliness
7.4
Comfort
7.5
Location
8.0
Services
6.8
Staff
6.8
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
8.0
Cleanliness
7.7
Comfort
7.7
Location
7.8
Overall
5.0
Services
7.1
Cleanliness
7.6
Comfort
7.4
Location
7.7
Services
6.9
Staff
7.2
Cleanliness
7.5
Comfort
7.5
Facilities
6.1
Food
6.5
Location
7.8
Cleanliness
7.3
Comfort
7.3
Location
7.6
Services
7.1
Staff
6.6

Excellent 8.0
Pros: Clean
Cons: Charged me 50 for 30 minute late check out
Poor 1.0
Pros: Location
Cons: I woke up to a bug crawling on me and there were roaches in the bathroom. Overall the room we were in was not clean, there were spots on the walls where bugs had been killed and not cleaned.
Poor 1.0
Pros: We did not eat the breakfast. We were ready to leave.
Cons: The door to the room looked like it had been busted into. The key card did not work. We were given an actual key. The lock on the inside was missing. The toilet ran. The TV did not work. A roach ran across the floor. Not satisfied at all!
Excellent 9.0
Pros: location
Cons: the grab n go breakfast
Okay 5.0
Pros: This is the cheapest decent hotel near Austin Bergstrom. They don't mind a very late check-in when I drive up after work for a flight the next day.
Cons: Price seems pretty high for the facilities. This hotel is often relatively loud and doesn't really feel clean (whether it is or not). Took a while for staff to respond when I arrived late (although they were nice once they did).
Mediocre 3.0
Pros: The location was convenient to places we wanted to go.
Cons: It was advertised as having breakfast, FALSE. They had prepackaged muffins and honey buns with kids juice boxes. The woman at the front desk was unfriendly and never smiled. Price was too high for that type of service.
Poor 1.0
Pros: Nothing
Cons: They could not give us a key that opened the door. I went down three times. They opened it themselves, and the next day they just gave up and gave us a fob door opener.
Mediocre 3.0
Pros: The bed was comfy,strong AC. For a layover stay between flights that didn't break the bank it was okay.
Cons: THERE IS NO AIRPORT SHUTTLE or breakfast... they claim it's $60 for the shuttle or the owner isn't in to deliver. The carpets look like they just need to be burned.
Excellent 10.0
Very well taken care of. Nice rooms and very clean! Close to anyplace in downtown Austin.
Good 6.0
Cons: No hot water when showering!
Poor 1.0
Pros: It was over
Cons: Staff very rude, loud payed for one room they gave me a different kind then i paid for impolite, I will never book her and would not recommend this hotel to minority they made It clear
Okay 4.0
Pros: The location
Cons: The breakfast, the lack of regard for us doing our laundry...we used the machines there and ended up having to go to a laundry mat in the middle of the night to dry my overly wet clothes that did not drain. The staff was not concerned at all.
Mediocre 2.0
Pros: I liked that they let me check out late without charge
Cons: The ac control didn¿t work so it was very cold. The remote to the tv didn¿t work. Neither did the replacement. There was no breakfast. I fell asleep in the lobby bc there was no one behind the counter. Gave me in the room closest to construction out
Good 6.0
Pros: Was not impressed at all
Cons: Wasn¿t impressed with the super high bed and very scratchy towels! Yucky
Okay 4.0
Pros: nothing
Cons: I had bugs in my room, there was hair from previous guests and the AC would not work on auto. so it ran all night and the room was freezing
Okay 5.0
Pros: Nothing really
Cons: The hotel had a odor through out, the shower had black mold on the edges the shower wall was was coming down their also was drywall mising around the a/c unit.
Poor 1.0
Pros: Nothing. The hotel said it had breakfast. Breakfast was lance crackers. There were homeless people walking outside the hotel. The lobby room couch was in horrible condition. The couches were peeling. The room smelled horrible. The walls were in need of pa
Cons: Everything, dirty, smelly, poor condition, no breakfast, area was not safe, horrible customer service, peeling furniture and wall paint. Do not go!!
Poor 1.0
Pros: Nighttime staff was pleasant
Cons: I wasn¿t warned about the construction outside my window There was no hot water The ¿clean¿ towel in my room had dried blood on it The morning staff didn¿t care at all
Okay 4.8
Not up to expectations certainly not worth the cost.
Poor 1.0
Pros: Nothing
Cons: Staff was rude,100$ deposit is ridiculous, hotel had funny smell.
Excellent 10.0
Pros: Clean easy and fast!
Cons: Was all good!
Mediocre 3.0
Pros: Location
Cons: There was no TV and management made no rush in finding one for me but 3 people came to look for the TV thru out the room at different times .. so I was bored and mado as hell
Mediocre 3.0
Pros: Distance to the major highways.
Cons: Very outdated. Prices change. Staff not friendly or empathetic to customer needs. No breakfast as advertised. Very strong incense burning, causing headaches. Won't stay here again.
Good 6.0
Pros: The location was perfect for getting to the airport.
Cons: Dingy, run down, not very clean. The sheets and pillows smelled dirty. No breakfast despite being advertised. No coffee or tea. Cheap towels. Certainly not what we expected for the star rating.
Excellent 10.0
Pros: Clean room and elevator, the check in was really quick! The man working the desk was very sharp, he prepared our room early and made check in a real pleasure! I rent a room once a week for our date night and this was a real pleasure staying with you!!
Cons: It was all great!!
Poor 1.0
Pros: DThe office did not bother to check to see how many ppl were register in our room but accused us of having too many. I told her to check her records there were 4 in our room, she did not apologize. Family owned so you can't complain to manger
Cons: They do not have breakfast. Pictures do not look like the facility. Bad neighborhood. Staff is very rude. Front office yelled at me to leave while checking out because I asked if they lock the frontdoors during offi hrs.
Poor 1.0
Pros: Located
Cons: Television did not work and staff argued and waited over 1 hour before coming to room and tv still did not work. Room key did not work had to use key ¿¿
Excellent 10.0
Pros: Good price , near airport
Mediocre 3.0
Pros: Location
Cons: This is a family business, not really super 8 chain motel. The front door was locked when trying to check in, waited for a while for the staff. Too loud, someone yelling and screaming at 1am in the hallway.
Excellent 10.0
Pros: The cleanliness.
Cons: Low staff
Poor 1.0
Pros: I didn¿t like the hotel
Cons: Paid for two nights and was charge for three. They added a charge for the safe for all three day which I did not need or use. Ask about that and they said they would refund it good luck still waiting for refund of one night I did not stay and refund of s
Excellent 10.0
Pros: Cleanliness. Location to airport
Cons: None. Everything was good for a quick night stay before flight.
Okay 5.0
Pros: I liked the big rooms and comfy beds!
Cons: The MANAGER was supposed to refund some money to my card that she took out extra for no reason! Made me pay cash full price and charged the card full price ! It¿s been 5 days still nothing ! Ugh
Mediocre 3.0
Pros: Since there are a limited number of jacuzzi suites available in Austin, this was my second visit. The bedding was the best experience.
Cons: Early & Late Checkin Revoked.Phone Calls Unanswered.Unmasked Staff.Locked Out While Loading Before Checkout.Confrontational Staff.
Excellent 10.0
Pros: Great people.
Cons: N/a
Poor 1.0
Pros: Well the staff is never at the front desk and they seem to have been paid off by the drug dealers that live in the hotel. Because they are only at the heck and call to them and nobody else. They are rude and they charged me for parking and I
Cons: All of it except for the cleaning staff and the grounds keeper.
Excellent 10.0
Pros: The pool and spa was open
Cons: No
Excellent 9.0
Pros: they have hotel employee at the front desk
Excellent 8.0
Pros: Quietness
Cons: Not much parking
Excellent 9.0
Pros: TV and refrigerator
Cons: I didn't dislike anything
Good 6.0
Pros: Location
Cons: Some of the staff
Good 6.0
Pros: The location.
Cons: The beds are too high. I'm short and had a difficult time getting into it. The coffee basket wasn't replenished and the air/heat system wasn't working.
Good 6.0
Pros: Airport shuttle and location were convenient
Cons: The desk attendant(lady) was very unfriendly and spoke in a low mumble so we had to ask her to repeat herself several times.
Good 7.0
Pros: great location, well kept and modern finish-out - largely
Good 7.0
Pros: Location was good and there were ample parking spots available. The staff was friendly.
Cons: The room carpet was smelly and there were smell of marijuana inside the elevator and hallway. The quality of breakfast can be better when compared with the price.
Mediocre 3.0
Pros: Nothing.
Cons: No hot water in the bathtub, TV wasn't working. Breakfast items was almost gone by 8.30. Terrible experience. Never going to stay in any Super 8 whatsoever.
Mediocre 3.0
Pros: The room itself was fine. Older - and showed signs of wear, but overall, ok.
Cons: The lobby was so outdated and seemed unkept. The front desk staff was rarely there - and didn't seem to care if we were there or not. The housekeeping people were very nice. We would walk in or out - and wouldn't get any acknowledgement from front desk
Okay 4.0
Pros: Why would any motel have two remotes to work a tv
Cons: the tv and lack of parking
Good 6.2
Loved the office personel! They tried their best, under the circumstances, to make my stay better. Housekeeping staff was lax on cleanliness issues, ie, hair clogs in the tub, top sheets used for bottom sheets. It did not pass the black light test.
Good 6.0
Pros: staff was nice but it was noisy all night long ... people coming and going all night lone.
Okay 5.1
Cons: The room had rather strange hippie decor and the treadmill in the fitness center was nonoperational.
Excellent 9.1
Pros: Very kind and helpful staff Clean Pretty comfy bed Good location
Cons: Breakfast left something to be desired; the waffle maker IS shaped like Texas however.
Super 8 by Wyndham Austin/Airport South - Austin
Rated #14
6.6
Good 6.6
Based on 553 reviews
Details
Reviews
C$ 126

Cleanliness
7.1
Comfort
7.3
Facilities
7.1
Location
6.8
Overall
6.5
Overall 5.9 Okay
Based on 173 reviews
Cleanliness
7.1
Comfort
7.3
Facilities
7.1
Location
6.8
Overall
6.5
Cleanliness
5.3
Comfort
5.3
Facilities
5.3
Location
6.0
Overall
5.3
Cleanliness
8.0
Comfort
8.0
Facilities
7.3
Location
7.3
Overall
6.0
Cleanliness
8.0
Comfort
8.6
Facilities
8.6
Location
7.3
Overall
8.0

Good 6.0
Cons: No shuttle service when i needed to leave in the morning.
Okay 5.0
Cons: I asked for jacuzzi tub room. First told me didn’t have them told me it wasn’t available. The reason I came was for that room. Stated a employee has been staying there and would no be available. Manager was suppose to contact me never contacted.
Excellent 9.0
Pros: Location good
Okay 5.0
Pros: Location
Cons: The security swing latch in my room was sheared off. There were two holes in my top sheet at the top where it was visible as it was folded down. For a property that offered a laundry room they had no single serve laundry soap for purchase knowing travelers would not have their own. I’ve never had an issue w this property before just a bit befuddled w the lack of attention to detail.
Poor 1.0
Pros: Location
Cons: Front desk staff upon checking was very unhelpful. I was doing his job.
Mediocre 3.0
Pros: They left us waiting for long time to check in . No one was in the front and top of that it said to call the number provided and no one picked up and I called a lot of times since afternoon. Not going back
Poor 1.0
Pros: Close to airport.
Cons: Rooms were dirty, there was a shirt on the floor in the first room I was given. Then the second room had a broken toilet. Even the hallway carpet and floors look old and dirty.
Excellent 9.0
Pros: The staff is great enviorment cool
Cons: None
Good 7.0
Pros: Inside was clean and comfortable
Cons: No breakfast wile still advertising it and the staff was not friendly.
Okay 5.0
Cons: The staff wasn't present at all when I left my card key in my room by accident.
Excellent 8.0
Pros: The staff and customers mind there own buss. And staff is great
Cons: None
Mediocre 3.0
Pros: Cheap, location
Cons: No hot water. At all. No open pool (shouldn’t be listed if it’s not open). Dirty hallway. Unfriendly front desk. No sodas in the soda machine. People knocking on hotel room doors throughout the hallway overnight.
Excellent 10.0
Pros: Cheap quality hotel
Cons: Couldn't get breakfast but that is due to covid
Poor 1.0
Pros: Nothing at all
Cons: The staff was rude The room was dirty it was loud not helpful staff could not get a refund
Excellent 10.0
Pros: No violence and no fire drill.
Cons: 50 dollar deposit and swimming pool closed.
Good 6.0
Pros: Good price.
Cons: the rooms were clean and comfortable, but no amenities which is understandable for the nightly price charge. Just a nice room and a hot shower.
Mediocre 3.0
Pros: My room was really clean. Really clean. Liked the fridge and microwave in the room. Location.
Cons: Common areas were not very clean. Promised amenities were not available. *No airport transportation! No breakfast. No weight room, pool, etc.
Poor 1.0
Pros: While I stayed 1 night my truck got broken into my tools shovels n etc from myself as well as my co workers same thing I’ll never stay there again no hot water I’m beyond pushed mo hot water now my tools are gone n stolen wo
Cons: Yeah no hot water got robbed n y coworkers vehicles did bad I’m very upset will never stay there got my n co workers tools robbed
Poor 1.0
Pros: Half of the staff I encountered were nice
Cons: There were no pets allowed, broken window in room, entire place smelled gross, difficult to get to, nothing worked, place seemed dirty, internet signal was shoddy, everything like business center was closed
Okay 5.0
Cons: it was advertised as a non-smoking room, but it stank like old cigerette smoke.
Poor 1.0
Pros: I was faced with a king size room that smelt of a burning iron. The toilet would make a loud sound for about 1-2 mins after flushing. The bed was all springs. No hot water and told several times that there would be maintenance there at some point no show
Cons: The problems were never solved. Spoke with hotel employee on one occasion and stated he knew of no complaints since arriving for his shift
Poor 1.0
Pros: The only good thing was its location near the airport
Cons: The first room I had had no cord for the TV they looked at me like I was nuts when I told them. The second room I had was so humid but so cold at the same time it wasn't clean. It's obvious that covid-19 I didn't know but there was no shuttle service.
Mediocre 3.0
Pros: Nothing really h h 1 h 1. h
Cons: The staff wasn't much helpful and neither willing
Poor 1.0
Cons: The room was infested with Ants smelled like mildew. Wasn't properly cleaned had old food by the bed... Was completely disgusted.
Excellent 8.0
Pros: Front desk was very helpful and responsive to our need to have someone look at the shower head that was spraying water outside the tub onto the floor toilet and vanity.
Cons: I requested Teo estar pillows and I was denied because of covid. The air conditioning was not cold . The hotels van was taking up more room then necessary At the portacahe. It should be moved over so it will not crowd a guests drop off or pickup
Poor 1.0
Pros: Proximity to the airport was the best (only, really) thing. I had a early AM flight and it was super easy to get some gas at the corner and return my car. I really could have just paid to park there, sleep in my car, then leave to the airport.
Cons: This hotel was so unattractive inside, had carpet stains, ants running amok in the shower area..I really did not feel like sitting on any chair. Then the next morning, I saw a nasty bug on my bed sheets!!! I did not even shower here, gladly left. Ugh!!
Poor 1.0
Pros: Nothing.
Cons: Everything about this hotel is dislikable.
Excellent 9.0
Pros: The staff that checked us in was amazing and courteous and helpful!
Cons: The breakfast was cancelled but other than that it was great
Mediocre 2.0
Pros: Price.
Cons: Several people loitering- car repairs in the parking lot. Broken down cars. People drinking in the parking lot. Unkept landscaping. Shower water would not get past warm temperature.
Excellent 10.0
Pros: The staff.
Cons: Parking.
Excellent 10.0
Pros: Close good location nice friendly young guy at the front desk
Cons: Wish the vending machine worked and no breakfast still
Excellent 10.0
Pros: Staff
Okay 5.0
Pros: When the counter person was there, he was very pleasant.
Cons: Yes. Hotel is set up like an Alley, it took me 25 minutes and a phone call to the hotel to locate it. Only 1 person working front desk, problems, etc.... I will not be staying at this hotel again 😔
Excellent 8.0
Pros: Quite even next to the airport
Okay 4.0
Pros: Convenience to the airport
Cons: Furniture was broken; there was a cockroach in the bathroom.
Good 7.0
Pros: The staff were great, especially after a long day of travel.
Cons: The bathroom had some problems - the shower curtain had broken off and had not been properly fixed.
Good 7.0
Pros: The room and the staff
Mediocre 3.0
Pros: loction to airport.
Cons: the hotel clerk was sleeping on the job. I called Hotel employee as instructed in the evening for shuttle service and could not reach anybody at the front desk and also came down to the front desk and there still was nobody there finally thank goodness th
Mediocre 2.0
Pros: Close to airport Fair breakfast
Cons: There was this very unpleasant foul odor in the room starting close to midnight and throughout the night. The location is very difficult for an out of town visitor to drive out and come back. Black mold on bathtub caulking Carpet needs cleaning.
Okay 4.0
Pros: What I like about this hotel is the shuttle drive from the hotel to the airport. Most of all the like to long term parking for my car for 7 seven days without charge.
Mediocre 3.0
Pros: Clean
Cons: Airport shuttle doesn't run on Sundays. Weekend breakfast ends at 9am.
Good 6.0
Pros: Staff friendliness
Cons: I booked the hotel primarily based on the shuttle to the airport. I was informed on Sunday morning, the shuttle doesn't run on Sunday. This was highly unsatisfactory.
Okay 4.0
Pros: The proximity to my venue was GREAT. And the bedding was very clean and fresh.
Cons: The room smelled like the inside of an ashtray. Signs in the room said no smoking or forfeit $250 for the cleaning of the room. Either they don't enforce the fine, or just simply pocket the money. I would also start a resto on this property if I owned it.
Good 6.0
Pros: Close to airport
Cons: Bathroom had a noisy leak.
Mediocre 3.0
Pros: Conveniently close to the airport.
Cons: Very noisy.
Mediocre 2.0
Pros: The hot breakfast.
Cons: Our motorcycle was stolen from parking lot when notifing the manager of the incident her response was 'we're not responsible to theif or damage
Okay 4.0
Pros: Price
Cons: Run down and old the wall paper was coming off, fridge didn''t work breakfast was very subpar
Good 7.0
Pros: cleanliness
Cons: Fix dryer and then asking machines
Good 6.0
Pros: Helpful front desk with breakfast to go for people with early flughts
Cons: Floors and halls needed cleaning.
Good 6.0
Pros: Free breakfast
Cons: Breakfast ends at 9 instead of 10. Cleaning crew didn't clean our room in between nights they just replaced the towels.
Good 6.0
Pros: pricing, room was comfortable
Cons: location, non responsive to phone calls.
Okay 4.0
Pros: The staff was friendly.
Cons: The room was not as clean as it should have been - corners of bathroom floor under sinks not swept or dusted in quite some time. An elevator was out of order and they seemed to be stopped part-way through a renovation. Pets no longer allowed.
Okay 4.0
Pros: uhhhh...nothing.
Cons: The lighting sucks outside. Overgrown trees and you have to park far away leaving your vehicle in the dark. TV is way to low. When you lay down in bed you cannot see the TV because of the height of the table it's on. The Elevators have graffiti.
Okay 4.0
Pros: Quick access to highway
Cons: Renovations and blood and piss in elevator for the entire stay
Excellent 10.0
Pros: The staff was especially kind and helpful.
Okay 4.8
Pros: It's near the airport, that much is for certain. You do have to do a crazy u-turn across 3 lanes of traffic if you're driving to get there. Staff is also very nice.
Cons: Come here if you like your hotels a little dirty, cause keeping it clean ain't their bag. you get what you pay for and at the quality inn near the airport, that isn't a lot. The breakfast made me sick and the whole place is dated and covered in grafitti.
Excellent 8.8
Pros: Staff was excellent and rooms were clean
Cons: Pillows were to small and lumpy..there were no vending machines on third floor even thou there is a sign for it..had to go all the way to first floor to get a snack or drink
Excellent 8.0
Pros: I enjoyed the bed very comfortable and clean the breakfast was delicious
Cons: N/a
Excellent 10.0
Pros: Great customer service.
Cons: The absolute only complaint was that the elevator needed to be reprinted.
Quality Inn and Suites Airport - Austin
Rated #15
5.9
Okay 5.9
Based on 173 reviews
Details
Reviews
C$ 325

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