8.0
Our car wasn’t available so we were given an upgrade but had in this case needed the smaller car for good gas mileage The upgrade was a comfortable car but was filthy The agent allowed us to trade cars later in the day Because our car size was actually there but not processed yet We were only in Pullman 24 hours midday to midday to tour the university before a long drive to Oregon It was very nice he allowed us to return to the airport to switch cars but we lost valuable time we had planned out carefully by needing to come back in the middle of our free time the first dayReviewed 13 Apr. 2022
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10.0
Chevrolet SuburbanPros:I was upgraded to a nice vehicle. For a small operation they gave good customer service. Easy pick up easy drop off and a clean vehicle. Everything I expected and more.Cons:Nothing, my experience was positive.Reviewed 17 Jan. 2018
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9.6
Cons:Had to call the local office to get my receipt several days laterReviewed 8 Aug. 2017
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9.2
Great valuePros:Great price for a one way rental. Smooth and easyReviewed 28 Aug. 2016
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10.0
Cons:Mileage limit. Would have liked an option for more miles at a different rate/discount.Reviewed 7 Aug. 2016
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2.0
Branch not open for regular flight arrivalCons:My flight arrived ON TIME, as schedule, but the avis branch at this airport closed two hours before. I had a reservation that included my flight information. When I contacted AVIS's toll-free number, they simply stated that the branch was closed and there was nothing they could do. I was unable to rent from AVIS, ended up with a large taxi fare to the hotel and a subsequent rental at another company.Reviewed 20 Jan. 2016
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