Value for money
Distance to city centre
Distance to airport
|"Perfect location; friendly staff."||(in 164 reviews)|
|"Everthing, the staff is very helpful."||(in 108 reviews)|
|"Great breakfast with lots of variety."||(in 162 reviews)|
|"Parking garage was unpleasant."||(in 36 reviews)|
|"The room was very dark."||(in 63 reviews)|
|"Hot tub was broken"||(in 16 reviews)|
|great location||in 422 reviews|
|breakfast included||in 396 reviews|
|clean room||in 341 reviews|
|room was very hot||in 290 reviews|
|friendly staff||in 242 reviews|
|underground parking||in 215 reviews|
|banff ave||in 98 reviews|
|close to downtown||in 60 reviews|
|hot tub||in 54 reviews|
|bed was comfortable||in 50 reviews|
|close to town||in 48 reviews|
|open window||in 41 reviews|
|good parking||in 1 review|
|hot water||in 1 review|
The advertised "superior" room for which we pre-paid almost $400 a night for 6 nights was on the first floor with a walking path right next to the window, so there was no privacy at all. The safe did not work. The towels were fryed at the ends and some had stains. After our complaint, the manager of duty first lied that there were no rooms available. After the threat that we would request money return and move to another hotel, he suddenly discovered a premier room available two nights later, but requested that we check out from the current room by 11am and only check into the new one after 4pm, being for 5 hrs roomless. Only the next day the new manager on duty fixed these issues and transferred us to the room in a normal way and with apologies. The breakfast is mediocre to put it mildly, many motels have better ones. All in all, they charged these enormous prices only since they could - the location was great.
Great staff. Very friendly & halpful
Not Bad, just not Great
The location was good and it was clean
The room was small and the bathroom was extremely small. And our back patio was above the recreation/ game room so it was noisy.
Centrally located on main Banff Ave. Bus service available to hot springs.
There was a very slight small nose of a fans or something running at night. It took a little investigation to figure out the bus schedule to the Hot Springs etc.
Good location very friendly staff. The steam room was good bed was pretty good. I want to list more stuff but i cant think of anything else. The underground parking was great.
Room was way to hot and was not able to cool it down, Went to have a dip in the hot tub.. and really it should be called a cold tub i have been in warmer pools. The breakfast was ok bacon was under cooked and was all stuck together. They need more fruit.
construction but it wasn't too bad
Great location, but room with no windows?
The Ptarmigan Inn is located right in Downtown Banff within a block of the "Downtown strip" and has great underground parking so you don't have to really venture outside into any bad weather.
What I was not impressed with and that was not on the travel web site when I selected my room is that a large number of their rooms have no external window and only look-out onto one of two interior courtyards. This can be ok if you are not on the main floor, but the room I received was a main-floor room and we could not keep our blinds open because of the constant stream of people walking by a few feet from our window. Another annoyance is that our room did not have ANY heating controls and was very warm. This must be a known issue with this room as the hotel also equipped it with a desk fan. This is NOT the kind of room I would expect from a hotel billing itself as a 3 or 4 star accommodation and charging $300+ for the night.
Location. Free parking
Breakfast could be defined better by staff
The room was below standard. There was dust on the rug behind the door, the drain was plugged in the bathroom tub, the shower fixture needs to be replaced. In my opinion, the hotel is showing it's age. Serious consideration should be given to a complete renovation. I have stayed here before but this time was disappointing.
Construction of building right outside our window/balcony. Very loud. Bed uncomfortable. Went to check out and the guy at desk told us we didn't pay even though I had proof in an email. Told me it was never paid or registering in there computer. Had to go to visa to prove that I had paid.
Close to all everything. Free parking. Breakfast was great.
Great location. Very friendly staff.
Underground parking was terrifying in my large SUV! Found street parking no problem however.
Great location - walk into town. Nice breakfast buffet. Employees friendly and helpful.
The walls must be a little thin as the rooms tend to be on the noisy side. Not a huge deal as we would stay again.
Location is great and they have a bar/restaurant within the hotel.
When we checked in we were upgraded from the standard room to the deluxe room. But in reality it felt like a downgrade!! Bathroom was not clean. There was dust and hair in the bathroom in some corners. The bath tub contained stains and was not properly cleaned. We thought of having a cup of coffee and we were dissapointed that the inside of the coffee maker was dusty, seems like nobody used it in a while. Just to draw comparison hotels like Extended Stay America are way better in cleanliness and cheaper. Unless u want to stay close to Banff I would never recommend this hotel.
the spa and the comphy bed, great sleep!
Facilities and location to downtown.....
The fact that my room heating wasn't working and they supplied me with a small room heater, after i asked to be moved...not very impressed.and because of the noise of the Heater fan all night did not get a good sleep.I'm not sure if i will use this place again nor recommend it because of this.......I will be attending a conference in Nov19th & 20th and i was looking at staying in the Ptarmingan Inn......??????/
Proximity to down town and the low cost.
Did not have Tot Tub for relaxing after hikes up mountains
Location; clean, comfortable, courteous and helpful staff, accessible, room well sized, thoughtfully designed bathroom.
No way of controlling temperature of room; we found it too warm. Breakfast buffet dry and unappetising, but a la carte menu very good. Dinner menu-- better eats elsewhere.
The location, close to everything, the rates, really liked the room. The restaurant, first class, great food. The staff were great except for one.
Comfort and central location
The location was very central to the downtown area and we liked the atmosphere and the price.
the beds were very comfy , we all had a good sleep the one night we stayed
the hot tubs were prety cold , they need to be monitored more for comfert
The beds were wonderful
Featuring a sauna, Banff Ptarmigan Inn is close to nearby attractions, such as Whyte Museum of the Canadian Rockies and Banff Park Museum. It is surrounded by a range of well-known shops and is within a 10-minute walk of Banff Railway Station.
There are a variety of amenities available to those staying at Banff Ptarmigan Hotel, including bicycle rental, a 24-hour reception and meeting facilities. In sunny weather, an outdoor terrace provides an ideal place to relax.
Banff Ptarmigan Inn features 136 rooms, all of which are filled with a variety of facilities to ensure an enjoyable stay.
Banff Ptarmigan Inn's restaurant offers the added convenience of on-site dining, with a variety of Italian dishes on offer. Alternatively, there is a wide selection of international restaurants nearby.
The position of Banff Ptarmigan Inn Hotel permits convenient access to many tourist attractions. The Banff Centre and Mt Norquay are easily accessible by car.
based on 966 reviews
Value for money
Policies vary by room type and provider.
Banff Ptarmigan Inn is located at 337 Banff Avenue, 0.5 km from the centre of Banff. Canadian Ski Museum West is the closest landmark to Banff Ptarmigan Inn.
Check-in time is 4:00 PM and check-out time is 11:00 AM at Banff Ptarmigan Inn.
Yes, Banff Ptarmigan Inn offers free Wi-Fi.
Yes, Banff Ptarmigan Inn offers free parking.
No, Banff Ptarmigan Inn does not offer free airport shuttle service.
Banff Ptarmigan Inn is 108.5 km from Calgary. Banff Ptarmigan Inn is 160.3 km from Red Deer.
Yes, Banff Ptarmigan Inn is a pet-friendly hotel.
Yes, Banff Ptarmigan Inn has a pool on-site.