Find reviews that mention:
7.2
Cons:It was not clear to me that there was an offsite Budget, who I actually rented from, and a onsite at the airport Budget. The man in charge was very helpful to honor what I had and made clear that it would be $5 more per day. Which was fine.Reviewed 12 Sep. 2019
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5.6
Pros:Returning the rental was easyCons:The cleaning of the car was a joke. This is the third car from budget that I’ve had where the staff just ran it through the car wash while the inside looked messy. Also, the billing is wrong. The bill was more at the end than what was quoted.Reviewed 15 Aug. 2019
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4.0
Pros:Budget had a car in Birmingham. No reservation for me. The customer in front of me had issues picking up his car. They had to call around to find my reservationCons:Kyak said I had a reservation; somebody needed to tell Budget, they had no idea. When I returned the car to Louisville airport, they didn't have it in system, couldn't produce a receipt and said a receipt would be emailed to me. 2 days after drop off I do not have a receipt or proof I dropped theReviewed 21 May 2019
review from![kayak]()
8.0
Pros:Staff was friendly. Vehicle was in good condition.Cons:Finding the Budget Rent a Car pick up location (actually inside the public parking structure at Birmingham AL airport) was a hassle. Directions to the booth in the parking garage were poor. Additionally, the return address for vehicle drop off took me to the off-airport office.Reviewed 6 Mar. 2019
review from![kayak]()
7.2
Pros:Staff was friendlyCons:They did not have a luxury car. Options were very limited. Very odd colored cars available.Reviewed 25 Feb. 2019
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8.0
Customer Service SketchyPros:Once I finally located the Budget rental car spot in the parking garage, the gentleman was very helpful, I got a very nice car, and the process was simple.Cons:When I arrived at the airport, the Budget rental car desk was unmanned, and there was no signage directing customers to another location. Had to use discovery learning to find the Budget kiosk in the parking garage. I returned the car at 6:20 am and the Budget kiosk wasnt open yet, even though the sign said it would be open at 5 am. When I signed for the rental car, I told them I would be returning it at 6 am. I was told no problem, someone would be there. There wasn't, and because I was expecting a Budget rep to be there, I didn't have a pen to fill out the rental folder with mileage, date or FULL tank. I had to drop the car keys and rental agreement into the box without filling anything out, and HOPE that they charge me correctly. That's not how I prefer to do business.Reviewed 11 Dec. 2018
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2.0
No cars left when I arrived. SOL.Cons:despite my ressy - no cars left when I arrived. Horrible.Reviewed 11 Aug. 2018
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8.0
Pros:Easy to drop offCons:The sign in the car place telling us where to actually meet the rental place was very confusingReviewed 27 Jul. 2018
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10.0
Mustang 5.0 GT Convertible 6-speed.Pros:Almost new, top end car. Way more than I expected.Reviewed 20 Jul. 2018
review from![kayak]()
10.0
Pros:Great service, loved the car, easy returnReviewed 23 Jun. 2018
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2.0
Find another place to get your vehiclePros:The poor customer service.The budget customer service team very rude. One price quoted another price later onCons:Fire the managerReviewed 22 May 2018
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10.0
Pros:Budget staff at pick up and drop off Comfort and features of the Jeep Compass Excellent valueReviewed 20 May 2018
review from![kayak]()