10.0
great costumer serviceReviewed 11 Sep. 2022
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6.0
Pros:Quick servicesCons:Kayak ne montre pas de vrais comparaisons de prix et il y a des pièges dans chacune des offres. Ici même l’assurance de base n’était pas incluse ! Je n’utiliserai plus Kayak pour ce type de services. C’est franchement trompeur !Reviewed 16 Sep. 2019
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10.0
great rentalPros:The facility is at the airport itself, and very convenient. There is a gas station about 1 or 2 km from the airport as well.Cons:Their computer was very slow when we picked up the car. It dropped all our information 3x as we were checking in. He apologized, but said it happened frequently. He had to reload our address and passport multiple times. It wasn't busy, so wasn't that big of a deal. If it was busy like a Monday morning, the line would be rather long.Reviewed 9 Dec. 2017
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7.2
Pros:East access to rental cars at the airportCons:We asked for a van and were given a dented wreck.Reviewed 27 Sep. 2017
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9.6
amazing valuePros:easy and problemless. eay return and pick up.Cons:they charged me in euro. they should give option to pay in USD. Also they should have tourist brochures of coupon and tip to visit in belgium. but was very happy with them.Reviewed 21 Aug. 2017
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10.0
Pros:the service, the carReviewed 2 Aug. 2017
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7.6
Good car but too expensive and very pushy desk representetivePros:The car was in good condition, featured with Diesel engine, built in nav system and other perks. The process of pickup/drop off was reasonably executed.Cons:The price is very high for the compact car. Desk representative was trying very aggressively to push for GPS/Upgrade/Insurance, when I've got a car, I found that almost everything was already there, so no need for upgrade in the first place.Reviewed 2 Jun. 2017
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8.0
Pros:Overall good experienceCons:One of the 2 guys that worked at the office that handed the keys was unprofessional, an made me rush a lot in order to not miss the deadline time (I needed to return to the airport to sign the contract).Reviewed 6 Nov. 2016
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5.2
Outdated computer systemPros:Car was a great upgrade. Very happy with the condition of it.Cons:I was picking up in Brussels and dropping off in Munchen. The Budget computer system is NOT designed to handle drop-offs in other countries. So, they had to re-book it with a fake drop-off in Brussels in order to bypass the system. It took a long time to get it set up even though I walked up with my reservation info in hand. I was told that my cost would be my original booking cost.Reviewed 17 Oct. 2016
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8.0
Good rental for a fair pricePros:After doing the paperwork the car was easy to pick up. No problems for the 2 weeks I had it. Turn in was easy and quick.Cons:Agent renting the car was inexperienced. Hardly spoke any English but you cannot expect too much. The Brussels airport is a maze to navigate but that isn't the rental agency.Reviewed 7 Oct. 2016
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9.2
Pros:Nice, new, clean car. Easy pickup.Cons:Hard to reach staff to report delayReviewed 8 Jun. 2016
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4.4
Insurance costs were ridiculousCons:Insurance costs were ridiculous, plus need to upgrade for automatic, then upgrade for GPS. $100+ per day for a tiny car that could not hold our 2 suitcases in the back. Had to leave one on the back seat. No indication of insurance costs at the time of booking. Too many extras and surprises.Reviewed 9 May 2016
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