10.0
Gas mileage was awesome!Reviewed 11 Sep. 2023
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2.0
The car itself was nice. The drop off experience was horrible. We were sent to the wrong address, office was closed, no one answered the emergency support line, no key drop-off option. Drop off took over 2 hours. I will never book with them again.Reviewed 7 Aug. 2023
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8.0
The pickup process was longer than normal but the staff was friendly The drop off location was permanently closed but no notification was provided at the airport pickup 2 days earlier. The key drop was an electronic complicated type with no English. Someone helped with it that knew how it workedReviewed 17 Jun. 2023
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8.0
I rented a gas car was given electric. Very dissapointed with the experience, instead of enjoying my vacation I was looking for my next charge station or waiting for the car to chargeReviewed 9 Jun. 2023
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10.0
Second to none, I say.Reviewed 11 Apr. 2023
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4.0
Cleanliness of the vehicle and ready to go, getting the car you request it is a plus, but it is a big but with the counter service, very slow and lock of personal, at the pick time took me to long to get it and I was forced to drop off the car's key on the drop off box, because was a long line and a limited personal assistance at the counter really make it a little unpleasant, not sure if everything will be alright with my bill. Could not wait for assistance at the moment of returned the key because had to catch my flight.Reviewed 4 Sep. 2022
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2.0
Car with fault and no one to talk to. Phone numbers to budget not working. Then when finding a working number, waiting for two hours before line cuts. No one replies to email. Tried extending but same again - noone to talk to. Drove to airport to talk to them and noone at budget desk. No online extending functionReviewed 14 Aug. 2022
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2.0
If the office closes at 11pm that should send warning. I got stuck all night at the airportReviewed 26 Jul. 2022
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10.0
The pickup was super easy and the Budget rep was very friendly and knowledgeable. Drop off was even easier!Reviewed 10 Jul. 2022
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6.0
Pros:Car was clean and got good gas mileageCons:We ordered and paid for a full size van with unlimited miles and were told that we could only have a mid-size mini van and that “unlimited miles” didn’t exist (even though we showed them our confirmation). We felt bullied into taking the car because there were no other options. Ruined the trip.Reviewed 21 Jul. 2019
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8.8
Pros:pick up and drop off were easyCons:did not get a hard copy of the rental agreement. Gas gauge was at 7/8 instead of the full marked on the pick up disclosuresReviewed 11 Jun. 2019
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6.8
Cons:They don’t have a very good check in process. You just park in the lot and give the keys to the person that is standing there. No receipt or anything. They were having cars stolen at the lot in Gatwick.Reviewed 3 Jun. 2019
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