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Pros: You have to put up with a lot but it’s a cheap way to get to Europe.

Cons: As has happened to us before our extra leg roo. Seats (that we paid extra money for) disappeared when we checked in and we’re replaced with separate seats in the back of the plane. Boarding is long and very disorganized. It took over an hour to get our bags.

Pros: Seat was okay. Crew was okay.

Cons: Much too cold inside the cabin during the flight.

Pros: I got home. Basic ok flight in today's no frills world.

Cons: Rekjavik for a transit point has a pleasing aesthetic but is poorly designed for the number of passengers going through it. The flight was late so we had to hoof it, then wait as the next flight was late. Not sure Icelandair really has it down. But we made it.

Pros: Low fare.

Cons: They out us on different seats w no option to change our seats. Also changed one of our EU local flights extending our travel time w multiple stops. No option online to pay for luggage which would have been a better rate. Overall if you buy Iceland air through agency you receive inferior service.

Pros: Crew was good.

Cons: Didn’t get the seats we paid for. We should have been in row 3 but ended up in row 30.

Pros: The flight and crew were nice.

Cons: Not having to pay 152.00 for one checked one Bag.

Pros: Was seated in 38F when I checked in, it was a non-existent seat. A lot of ppl was seated in non-existing seats. Staff had difficulties redo the seating. Flight was delayed with almost an hour. That's just plain bad.

Cons: Everything.

Pros: The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section.

Cons: Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight.

Pros: Smooth flight, plenty of capable crew

Cons: Boarding was late for the second time this trip, computer system issues...?

Pros: The crew was good and the seats were very good, made a flatbed.

Cons: The flight was delayed one hour and the gate was changed. The food, which was served around 2:00 am was not edible and there was no breakfast, just more inedible food. The website was terrible and I spoke to three people on the phone and got 3 wrong answers to a problem.

Cons: Everything was screwed up because the Boeing Air Max aircraft was grounded. Our2 leg flight became a 3 leg flight! And our return flight became a three-leg flight requiring us to book a hotel overnight. Not an acceptable change of itinerary! No compensation from Icelandair for the inconvenience.

Pros: My neighbor was nice. I did not really like anything else about this particular flight.

Cons: Many of the electronics on the plane did not work. Could not summon flight crew, not turn on light. Seatbelt signs did not work. Plane was horrendously outdated. Former Kenyan Airlines livery. Unless I’m going to Iceland, I am going to avoid Icelandair from this point forward.

Pros: Nice crew, plenty of food and snacks available. Good wine.

Cons: Delayed flight, almost missed connection, told on first flight had to check carry-on then they lost our luggage on the connection, cramped seats, but i did pay for the cheapest seats

Pros: Great crew who tried to address my broken in seat entertainment.

Cons: My inseat entertainment could have worked.

Pros: Seats very comfortable; real feather pillow! Everything was on time.

Cons: Breakfast consisted only of sweet items -- I didn't touch it.

Pros: Crew was attentive, video selection was very good

Cons: Seat cushion was very hard for 7 hour fight. Bring a pillow!

Cons: Flight was delayed an hour so we were rebooked. Spent extra day in Zurich, and missed our hotel reservation in San Francisco. San Francisco was not our final destination. We had to fly for more than 24 hours in one day(time change). We missed part of our family function. It's been an exhausting trip

Cons: Seats too close when leaning back

Pros: 3 - 2 seat arrangement and lots of leg room. Excellent boarding.

Cons: Bread of sandwich was dry.

Cons: Just except very bad to reserve 24h before by phone impossible to have the number call call geneve airport it was ile fidji a d south pacifica impossible to understand i speak french andlittle english perfortunatly my kids live princetona d boston Thank.you merci yvette ruggeri

Pros: Smooth flight, plenty of capable crew

Cons: Boarding was late for the second time this trip, computer system issues...?

Pros: I got home. Basic ok flight in today's no frills world.

Cons: Rekjavik for a transit point has a pleasing aesthetic but is poorly designed for the number of passengers going through it. The flight was late so we had to hoof it, then wait as the next flight was late. Not sure Icelandair really has it down. But we made it.

Pros: Evethring went smoothly, had no problems. was the best experience on both legs of the flight.

Pros: Crew was good.

Cons: Didn’t get the seats we paid for. We should have been in row 3 but ended up in row 30.

Pros: Nothing exceptional stands out

Cons: Flight was not on time

Pros: surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat.

Pros: Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!

Cons: Perfect experience. Well done. Treat people like friends. Simple. Works.

Pros: Boarding was easy for a large number. Seats were comfortable. The crew was pleasant and attentive. The food was very good actually. Love the Mile High Tea!

Pros: The crew were very friendly and caring and really on top of things.

Cons: The food was pretty basic/bland. The exception was the pancakes, which were very tasty.

Cons: The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down.

Cons: On tome flight

Cons: flight delays altered all my further plans

Cons: We were all stressed that we would not make our connection but the crew claimed they held flights for all 189 passengers connecting.

Pros: My neighbor was nice. I did not really like anything else about this particular flight.

Cons: Many of the electronics on the plane did not work. Could not summon flight crew, not turn on light. Seatbelt signs did not work. Plane was horrendously outdated. Former Kenyan Airlines livery. Unless I’m going to Iceland, I am going to avoid Icelandair from this point forward.

Cons: Taking off & landing

Cons: No luggage arrived, and very long and tedious process to file missing luggage claim. And they NEVER called me with a claim number or when they located the luggage. I had to keep calling them requesting the information and it took 3 days to get the luggage.

Pros: Crews were friendly

Pros: N/a

Cons: Explain why there’s over a 2 hour delay

Pros: Crew could have been better.

Pros: The crew was amazing. My seat was comfortable.

Cons: The plane was delayed. It arrived over 25 minutes after it was originally scheduled to.

Cons: Fix the damn KIOSKS at Vienna!

Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.

Cons: Everything was very good.

Pros: Very friendly crew and on time with no problems.

Pros: Crew were great

Cons: Refreshments