The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Cons: "Turn the lights on early making it hard to sleep"
Seats were comfortable with plenty of luggage storage and legroom.
Try to get the seats right behind business class, more leg room at economy price.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Pros: "Seats had lots of space and entertainment systems had large, clear screens."
Cons: "Person sitting next to me was watching video on their phone without headphones. Also reeked of cigarettes. Had to move my seat."
Pros: "Everything about the flight was perfect."
Cons: "Cannot get Lufthansa to issue miles for the flight, or for my Star Alliance flights on Swiss and United. Frankfort terminal transfer distance is very far, and too far if your flight transfer is less than 55 minutes!"
Pros: "I liked the part of entertainment, bunch of free movies we could watch"
Cons: "the Meals. It could have been perfect when there was other options than vegetarian."
Pros: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Cons: "My seat storage pocket was broken and I was unable to store items in it."
Pros: "Crew. Clean restrooms."
Cons: "Not being able to pick seating until 23 hours before the flight. A huge plane for first and business class. Economy left with uncomfortable seats, no legroom whatsoever and I am only 5’. Food was awful. Extra long walk in Frankfurt to baggage."
Pros: "Very pleasant experience. Seats were comfortable! Nice to get a pillow and blanket at each seat. Also that the tv had a space for a USB plug!"
Pros: "I fly transatlantic often, and I've flown Lufthansa several times before. During the flight I was thinking this was literally the best transatlantic flight I've ever had, and if I can make it work with my schedule and cost constraints I'm going to fly Lufthansa every time. I never really had a 'favorite' airline before, but I do now--Lufthansa. I should have captured the economy classes crews names, but it was 414 from Munich to Dulles on 25 May--they were truly outstanding."
Pros: "The was knowledgeable, but customer acumen sucks."
Cons: "The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers."
Pros: "Food was good and entertainment system was full of plenty of options to help pass the time"
Cons: "Seat got hard and so little leg room."
Pros: "Nice interiors, relatively new airplanes, and very professional staff"
Cons: "Limited food ans beverage selection, and alcohol is served with an additional cost"
Pros: "The airplane was modern and well kept. The crew were attentive and kind."
Cons: "Nothing - our flight out was great!"
Cons: "Flight was cancelled and received no notification from the airline, no re-booking help... nothing. Had to figure everything out myself and couldn't get another flight till the next day and was stuck in the airport for 8 plus hours trying to find answers. I will never book an SAS flight again."
Cons: "Very cramped airplane on an 8 hour flight!!! Plus, no meal on trans-atlantic flight??!!"
Pros: "On time and clean airline."
Cons: "Not helpful with stroller. Wanted us to sign off that they were not responsible for if stroller broke while handling it. Insane. They said it “might “ to big even though they didn’t know what measurements would be too big. We’ve flown for the last 3 years with this stroller but different airlines and never heard of such thing. (Since it’s the smallest city mini double stroller there is and folds flat- super small!) first time we flew SAS all. We didn’t sign anything and gate checked it and all was fine but some incompetent crew at check in. Not very helpful finding seats with all four of us. Put us in different rows. Could work on their customer service for sure."
Pros: "Prompt boarding, early departure and early arrival."
Cons: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest!"
Pros: "I liked the bottle of water in my seat. Thanks!"
Cons: "my ONLY complaint is that I preordered a VEGETARIAN meal and got a VEGAN meal. NOT a big deal, but they should be aware of the difference."
Pros: "Crew was fine. Seat was fine."
Cons: "No food served unless you arranged - and paid - in advance. Not even a snack. On a 5+ hour flight. Also, baggage fee pretty high for a first checked bag."
Pros: "The cabin crew were all attentive and pleasant. The media offerings are excellent, and I was entertained throughout the flight."
Cons: "The seat bottom felt flat and hard fairly early in the flight."
Pros: "Yes good crew Very nice seats Good entertainment"
Cons: "I wish some food was included Like cheese sandwich etc Long lines at the airport for check in"
Pros: "The seat was very uncomfortable. I think it’s time for them to be reupholstered or something."
Cons: "Some food - peanuts or crackers and cheese - just something for those who didn’t know nothing would be served."
Pros: "The crew was nice"
Cons: "Boarding was a nightmare. Everyone's seat was changed at the last minute. The flight was also delayed"
Pros: "We were moved to a Delta flight - much better than Iceland Air"
Cons: "DISASTER - Iceland Air moved us to a different airline, dropped one of the passengers on our reservation without notice or new airline access to reservation system, passenger left stranded in Paris unless $5200 flight purchased. Customer service rep(s) were non-existent to straighten out issue"
Cons: "I was very disappointed that it cost me 152.00 to check one bag."
Pros: "Every flight was on time as scheduled. Icelandic Air was great."
Pros: "Larger plane with more room"
Cons: "Boarding was a mess, no rows called; no one at the help desk."
Pros: "Helpful ground staff Luggage didnt got lost Included luggage on ticket"
Cons: "Delayed take off due to some air show in zurich. Not icelandiair problem. No snacks included even peanuts Not much movie - old movies shown"
On a 3 hour flight, no complimentary food if offered. The announcements were impossible to make out, terrible audio. Truly enjoyed tv availability, watching a movie really makes the flying time fly.
QUEBEC TO VANCOUVER FLIGHT WAS DELAYED, SO RESCHEDULED VANCOUVER TO SEATTLE.. QUEBEC FLIGHT WAS EARLY SO WOULD HAVE GOT THE ORIGINAL VANCOUVER TO SEATTLE FLIGHT. BUT HAD TO WAIT 3+ HOURS FOR VANCOUVER TO SEATTLE FLIGHT. THIS TOOK ONLY 40 MINS. BUT HAD TO WAIT 70+ MINS. AT SEATAC FOR A GATE. AIR CANADA AND SEATAC SURE HAVE PROBLEMS.
There was a problem with air condition during flight to Toronto. We together with other passengers complained abou it, but crew werent able to solve that. My wife got sick after this flight…..
The flight attendant was nice. He accommodated me when he saw that I was uncomfortable. The food was good for airplane food. I wish there was more space between the seats. Honestly, if it weren’t for the seats I would have thought it was a pretty good flight. My seat was just really uncomfortable so I didn’t have a good experience. Comfort is everything. Economy needs to be more spacious.
Cancelled my nice flight at 1130am and put me on an overnight flight at 1030pm. Had to take a whole extra day off work. Stop cancelling good flights dinguses!
The check in to receive my pass in Vancouver was a breeze very pleased The flight crew on the other hand I think half of them wished they were somewhere else
Our luggage was lost for 3 days. And Air Canada changed our return flight layover to 13+ hours and tried to force us to re-buy at higher cost price. Pretty sucky move if you ask me.
On arriving at my destination in Toronto with Air Canada flight, I found one of my checked-in bag was missing. I had to spend several hours in the airport - first waiting for all baggage off-loading process to complete, then searching with different sections in the airport and finally lodge a complaint for missing bag with Air Canada office in Toronto Pearson airport and it was stressful.
Check-in was excellent. Flight crew were average, but managed the weather induced stress calmly. We were delayed five hours due to weather, equipment, and staffing shortages.
I feel guilty sometimes going to the back and grabbing coffee. Maybe that’s right. I don’t know actually. If everyone did it it’s be no good right?