Book Budget car rentals at Muskegon Airport

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2.0

The employee was not at the desk. The doors were wide open. When she finally showed up, while checking me out she takes a personal call. When I finally check the car out I went & look at it & it was dirty. Inside & out. She said she would take money off if I get it washed. When I drop it off on Tuesday they were closed. Also I drop it off two days early, she said when I do return it early I will get those days money back. So far I have not seen that money taken off.Reviewed 8 Sep. 2023

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2.0

The car was not cleaned upon pick up , on the interior or exterior . There were crumbs and dirt e everywhere . We found a week old take out box of moldy chicken Alfredo under the set when it started to smell . Customer service at the counter was very poor upon pick up . The employees were very unprofessional and were hold other conversations about their plans outside Off work while trying to get me on my way . None of the bill was explained - usually they are very thorough and go over every detail with you , they did not hear . They did not tell me where the car was they told me to just go outside and hit the panic button to find it . Drop off was equally as unpleasant .Reviewed 9 Aug. 2023

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8.0

There was only one person working the counter for both pick up and drop off which caused things to go slowly but it was less than 15 minutes each time and I could see that it was because the worker was busy so I wasn’t mad.Reviewed 24 Jul. 2023

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10.0

Love Budget! Always choose them over others for value & service.Reviewed 28 Jun. 2023

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2.0

The rental car company gave our car away and we ended up with a Camry that was so out of alignment that it should not have been in the parking lot and we had to return it the same day. The second car we we’re given was a smoker’s car and none of us smoke. The third car was nice, but not clean. The attendant feigned little interest in any this disruption to our trip. She knew the first car was not what we rented (a luxury car) and said we could come back to the airport and trade cars (out of our way) and provided two numbers for us to call about doing so. The first was disconnected and the second was never answered. She said she couldn’t smell smoke since she smoked. All you had to do was open a window and you could tell. It was that bad. Like a chimney. On the way back to the airport, someone backed into the car as we were gassing it up to drop off before our flight. It’s been the worst nightmare trying to straighten this out with Budget. There’s no way to contact a person on their menu and ask questions or exchange insurance data. The man who hit us said it was his fault and by the grace of God we made our flight. And a final present was when I looked at my bank statement and realized I was overcharged $150 for the car and don’t have a receipt since the office was closed. I will never rent like this again. It’s been a horrible experience.Reviewed 16 Aug. 2022

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4.0

i was told nothing or informed about anything just to have the gas tank full......nothing like see u have unlimited mileage the gas tank is full we would appreciate it being returned that way or you will b charged.....things like that not sign here here and here there will b a cleaning charge if dirty...very snobbish wont use that location again hope it was just them and not budget rentalReviewed 5 May 2022

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2.0

Need to make sure that before conformation of a rental. That a deposit is part of the quote. I feel that misrepresent price to individuals that do not rent every day. Poor customer service all around!!!Reviewed 21 Feb. 2022

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8.0

Pickup attendant was not at booth until 12 minutes after scheduled pickup time. Possibly a staffing issue, attendant was doing cleaning that was supposed to have been completed the night before by others.Reviewed 13 Feb. 2022

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7.9

Agent when I picked up vehicle at Muskegon County Airport was brief and hardly spoke to me. She handed me the keys and said it’s somewhere out in the parking lot, just hit the key fob to see when the lights go on. It’s out there somewhere. Vehicle was nice but smelled like someone had been smoking a pack a day in the vehicle. Brakes were starting to grind. I felt a little unsure on the return to Grand Rapids airport. Drop was great however. Agent was extremely professional and helpful. He was very helpful!Reviewed 27 Jul. 2021

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2.0

Cons:We rented our car, and once I got up to speed the car started to rumble, like it was terribly out of balance. I had a reservation in Chicago and was already a half an hour away from our pickup location. At that point we decided to try to find a possible replacement but all locations in the area were closed. We tried to call our pickup location to report our issue to make sure they knew about it and no one answered. The rear view mirror also wiggled a lot while driving, we had to stick a napkin in it to hold it still. The outside of the car was filthy and there were coffee cups left in the back seat from the renter before us. A very unpleasant experience. Glad it’s over. The receptionist was understanding when we brought it back, very thankful for that.Reviewed 4 May 2021

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10.0

Pros:Drove very good, and super relaxing.Reviewed 23 Mar. 2021

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9.6

Pros:Quick and easy pickup & drop off. Car was clean and was exactly what I needed for my trip. Pleasantly surprised with Kia Optima. Comfortable ride and got amazing gas mileage.Reviewed 4 Oct. 2020

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• 6.6 /10Avis Car Rentals at MKG

• What is the most popular rental car from Budget at Muskegon Airport?

  Economy (Kia Rio or similar) is the most frequently booked rental car type from Budget at Muskegon Airport.

• Where can I find Budget car rentals at Muskegon Airport?

  101 Sinclair Dr is the closest Budget rental location to Muskegon Airport. The telephone number for this location is +1 231 798 2885.

• Does Budget offer shuttle or airport pick-up services from Muskegon Airport (MKG)?

  Yes