Book Budget car rentals in Newport News

Pros: The Budget rental itself was fine.

Cons: Misleading sign-up. Said I would not have to pay until at the rental car counter. But charged $12 immediately for Allianz, although it said $9. Thought it was for accident protection but it was for cancelation insurance or something. Will never use Kayak again for rental cars.

Cons: The original pricyfor rental of a small suv for 3 days was $126.00, with bumper to bumper coverage was an $35 a day ( full comprehensive was $72 a day), oh and would you like road side assistance coverage ($10 per day) ripped off $273 for 3 days!

Pros: The gentleman that assisted me with exchanging a vehicle I was given was very kind and helpful.

Cons: When I picked up the initial rental it had a flat tire, after I put air in the tire the flat tire indicator did not go off so I went back to exchange it for another vehicle. It would be more helpful if the vehicles are inspected prior to being issued to potential renters.

Cons: Needed to extend my contract. Was easier to return the car, and rent another from a competitor.

Did not get car until after noon. Waited over 3 hours to get waited on

Pros: The process of dropping the truck and picking up the car was a nightmare. The rental location scheduled to open at 8:00 am was not staffed until about 10:20 am. When we arrived there were over 10 people ahead of us who had been there since before 8:00 am. The delay in staff arriving to work caused an enormous delay in my ability to get to work. I was late and had to cancel clients. And my friend was over 3.5 hours late leaving town for the 6 hour drive.

Cons: When we called the emergency number we received no help, no compensation, etc. Nothing. There wasn’t even a way to drop off the truck we were turning in- no lock box or key drop off. So it’s not like we could drop the truck and go to another rental location. We were stuck.

They need more staffing

Pros: Upgraded vehicle from full to mid size SUV

Cons: No staffing to ensure ease of pickup and drop off. To inspect the vehicles and help with any issues. It's kind of a free for all. I didn't like that. Tires under inflated, adapters in car to charge phone not working,no windshield wiper fluid.

A horrible experience

Pros: The car was great and super clean

Cons: They charged me 196 for just a couple of hours and when I discussed that issue with them, they changed the amount for 137 dollars even my estimate price was 76 dollars!!

Surprised

Cons: I had a very long wait in line (there were only two people ahead of me). The man who processed my pickup was extremely unfriendly. He offered me additional insurance and waivers. When I politely declined, he treated me as if I was ignorant while using scare tactics to get me to buy them (I'd already verified my coverage with my insurance and said as much). He then handed me my paperwork and asked me to initial in 4 different places. Apparently he assumed I wasn't going to read the paperwork - he'd overcharged me by $11. When I asked why their was a difference between my quote amount via Expedia and his amount he said he didn't know and didn't offer to look at the bill. When I continued to read he acted irritated and took the paper. He looked over it and then changed something on the computer. He said he'd put me in a different car (he didn't because he'd already gotten the keys and didn't swap the keys). He offered no other explanantion and asked me to sign again. There was no thank you or have a nice day.