10.0
clean carReviewed 16 Apr. 2023
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1.9
Didn’t even have the car availableReviewed 24 Aug. 2021
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1.9
I did not like anything the guy that helped us treated us like he did not care to even help us. Being in the customer service business i k ow how important is the customer and the different ways that we can make a customer happy even if we cannot help we still do everything possible to make it happen but at least trying but the guy treated us very poorly because our credits were low. He does not even know our situation we had the money to rent it. But you can rest assure i will never go through budget again.Reviewed 12 Jul. 2021
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2.0
No carsCons:I reserved a car, but they closed early so I couldn't pick it up. The call center said go back the next morning, so I did. The next day they told me that they never had the car available in the first place.Reviewed 17 Jul. 2018
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3.2
Poor costumer servicePros:The car was comfortable and clean.Cons:The rental car store was closed and the associate that was supposed to open the store showed up over an hour late for work. I had to call corporate and went to another store to get the to contact the closed store where my pick up was located. The associate was rude and told me “there is nothing I can do about it, sometimes people are just late”. The car was on empty when rented to me so I had to fill it completely up before driving it. Then when returning it with a full tank, they charged me a fuel service charge. The costumer care representative I used when filling a disputed was very nice and helpful. The fact that I had to go through the trouble of disputing the charges is unacceptable in the begining though.Reviewed 23 Apr. 2018
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10.0
Way cheaper than reserving directly with companyPros:I called Budget directly to make a reservation do they wanted to charge me more than double for the same vehicle just a different pick up location. I'm glad I found this better deal through Kayak/priceline.Reviewed 30 Dec. 2016
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10.0
Pros:I like the fact that the store manager offered me a free upgrade, although I did not request it and her attitude was a friendly one.Cons:there was not one available to offer me a ride home after the rental. Enterprise Rental Car, whom I usually use, always have this service available, ALWAYS.Reviewed 6 Jun. 2016
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