10.0
Convenience, Thank you!Reviewed 1 May 2023
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8.0
Amazing things: when I discovered I could not get to my destination without 4wd (freak snow storm), I called and was told that I could switch out my current rental for a suitable vehicle at no charge. The attendants at all 3 locations I visited throughout my trip were extremely kind and helpful. Somewhat less amazing- I could not get anyone in a local office on the phone. Luckily the CS team at the call center we’re right in their information about switching out but at the time my only option was to backtrack 2 hours to the closest open location and I was worried that I would get all the way there and no inventory would be available. Not being able to contact the individual Budget locations and actually being disconnected several times trying to get through their automated system was frustrating in a stressful situation. My first car was also a bit dirty but I wasn’t super worried about that, but it did prevent me from giving 5 stars for cleanlinessReviewed 10 May 2022
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10.0
Cons:NothingReviewed 12 Feb. 2021
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6.0
Pros:Staff was fineCons:Car was unsafe. Bald Tires, bad brakes, collision warning system was broken and would randomly send alarms to the dash. Very distracting and concerning with the combo of bald tires and bad brakes.Reviewed 21 Jul. 2019
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10.0
Pros:Very clean car, ran well, fast service.Reviewed 13 Mar. 2019
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10.0
Exceptional ServicePros:The pick-up at Redding Airport and drop-off at Oakland Airport personnel were exceptional. Service was quick and friendly. Thank you.Reviewed 28 Aug. 2017
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8.0
Pros:Friendly. Helpful.Reviewed 27 May 2017
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7.2
Little airport easy drop offPros:Fast and easy. Proximity to terminal/less luggage dragging painCons:Budget counter closed, instead we dropped the key at Avis counterReviewed 22 Mar. 2017
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10.0
Pros:Upgrade to a gas sipping PriusReviewed 1 Sep. 2016
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6.0
Pros:The carl type was it did. We ended up enjoying the car.Cons:We rented the car for a 24 hour. And we're caught in traffic coming into the Oakland airport delaying our arrival by 30 minutes we were charged an extra day rental for the extra 30 minutes. We contacted customer service and were told a credit would appear on our Original payment form but this has not taken place yet.Reviewed 7 Jan. 2016
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10.0
Pros:All goodReviewed 28 Nov. 2015
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10.0
Cons:Closed at 5, which seemed early.Reviewed 18 Nov. 2015
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