Book Hertz car rentals at Redding Airport

Reviews

Recent reviews

Traveler rating

Wonderful

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Mediocre

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1

9.2

Pros:The manager was exceptional and was extremely helpful and very pleasant to work withReviewed 11 Aug. 2020

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10.0

Pros:Everything was greatCons:Make the two hour drive suck less !! Car and experience was greatReviewed 11 Oct. 2019

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5.6

Pros:Staff at pick up in redding very friendly and helpful. Car was almost new.Cons:Price!! Much too expensive. I found trash in the car.Reviewed 10 Aug. 2019

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8.0

Cons:I thought price was a little bit high. I rent cars frequently and have never had to pay as much. The car wasn’t super comfortable and a bit hard to see out of. It was a Toyota Carrolla. It got great gas mileage and was clean although the smell Of car cleaner was a bit strong to me.Reviewed 20 Feb. 2019

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10.0

Pros:Wonderful service, great vehicle!Reviewed 23 Jul. 2018

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8.0

Hard to findPros:The car was a pleasure to drive, was very clean, and I liked the weekly rate option, as well as unlimited milesCons:The pickup was difficult to find, because all of the signs lead you to a parking lot with no one in it. The address for the pick-up location led me to an employees-only building. I finally just went into the terminal (which from the outside had no signage for rentals) and found the desk in there. I suggest either putting up hanging signs or making things more clear. I work across the street from the pick-up area and was confused. Also, there was no phone number on my rental confirmation, so I was desperately searching for a number to call.Reviewed 17 Jul. 2017

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10.0

Super easy experiencePros:The young lady at the counter in the Redding airport was very helpful and polite. Great transaction with super ease. Thanks to the young lady on the counter and Hertz!Reviewed 14 Jun. 2017

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9.6

Great customer servicePros:Hertz employees were so personable and helpful.Cons:Limited hours at terminalReviewed 10 Apr. 2017

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2.0

Worst experience ever!Pros:Terrible terrible service. I reserved a specific vehicle at a specific pickup location and made plans based on that location and timetable. I was contacted 2.5 hours prior to my confirmed pickup time (7:30 am) and left a brief message to call back. Around 8:15 am I contacted the rental office only to be told the car that I had reserved 24 hours earlier was not available and there was nothing they could do for me. I insisted that they figure it out for me and after some persistence on my part the person who had left the message and been my only contact said he would transfer the reservation to a not so near by airport location. I was not happy about it, I asked if he could have the vehicle transferred to his location since I picked that location based on travel time and picked lodging due to proximity to that location. The associate rather unhelpfully declared that was the best that could be done, regardless of any confirmation #. I arrive at the airport pickup location only to be turned away almost instantly. 1. You MUST have a ROUND trip ticket to present at airport pickup locations in order to pickup a rental ( Even if you fly one way, each way, which is cheaper! A one way ticket isn't enough) Why was I not made aware of this by the associate at the time of the transfer??? 2. You NOW ( as of Jan 1st I was told) must have a valid major credit card in order to rent at certain AIRPORT rental locations! Usually this wouldn't be a problem, but my replacement did not reach me before I left home. I had used a debit card before and knew a credit card was always preferred but was confident it was a non issue due to experience. How wrong I was!!! Sure at the non-airport originally chosen location a debit card would have been just fine. That part was clearly explained to me by the lady at the counter at the airport location, she empathized but said she could do nothing. I asked for the manager and the eyes of the gentleman one register down lifted in my direction, he reiterated shaking his head and stating there was nothing that could be done, while tossing me a piece of paper with non- airport pickup locations and a customer service number to contact. If only everything in life was that easy, just shrug and throw your hands up. It's not their problem was the consensus, it was mine. Company values, customer service quality , and "guarantees" don't mean what they once did. I would like an explanation, however I won't get my hopes up, it's already been made clear that no one cares.Cons:Terrible terrible service. I reserved a specific vehicle at a specific pickup location and made plans based on that location and timetable. I was contacted 2.5 hours prior to my confirmed pickup time (7:30 am) and left a brief message to call back. Around 8:15 am I contacted the rental office only to be told the car that I had reserved 24 hours earlier was not available and there was nothing they could do for me. I insisted that they figure it out for me and after some persistence on my part the person who had left the message and been my only contact said he would transfer the reservation to a not so near by airport location. I was not happy about it, I asked if he could have the vehicle transferred to his location since I picked that location based on travel time and picked lodging due to proximity to that location. The associate rather unhelpfully declared that was the best that could be done, regardless of any confirmation #. I arrive at the airport pickup location only to be turned away almost instantly. 1. You MUST have a ROUND trip ticket to present at airport pickup locations in order to pickup a rental ( Even if you fly one way, each way, which is cheaper! A one way ticket isn't enough) Why was I not made aware of this by the associate at the time of the transfer??? 2. You NOW ( as of Jan 1st I was told) must have a valid major credit card in order to rent at certain AIRPORT rental locations! Usually this wouldn't be a problem, but my replacement did not reach me before I left home. I had used a debit card before and knew a credit card was always preferred but was confident it was a non issue due to experience. How wrong I was!!! Sure at the non-airport originally chosen location a debit card would have been just fine. That part was clearly explained to me by the lady at the counter at the airport location, she empathized but said she could do nothing. I asked for the manager and the eyes of the gentleman one register down lifted in my direction, he reiterated shaking his head and stating there was nothing that could be done, while tossing me a piece of paper with non- airport pickup locations and a customer service number to contact. If only everything in life was that easy, just shrug and throw your hands up. It's not their problem was the consensus, it was mine. Company values, customer service quality , and "guarantees" don't mean what they once did. I would like an explanation, however I won't get my hopes up, it's already been made clear that no one cares.Reviewed 20 Jan. 2017

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5.2

Broken A/CPros:Very courteous staff. Rental car pick-up in same terminal as baggage claim.Cons:Broken A/C at pick-up. Transmission froze 2 miles prior to return to airport.Reviewed 17 Jul. 2016

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10.0

Pros:Very smooth transaction and friendly staffReviewed 20 Apr. 2016

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• What is the most popular rental car from Hertz at Redding Airport?

  Intermediate (Mazda Mazda3 or similar) is the most frequently booked rental car type from Hertz at Redding Airport.

• Where can I find Hertz car rentals at Redding Airport?

  6751 Woodrum Circle is the closest Hertz rental location to Redding Airport. The telephone number for this location is +1 530 221 4620.

• Does Hertz offer shuttle or airport pick-up services from Redding Airport (RDD)?

  Yes