Book Budget car rentals in Royal Oak

Reviews for Budget in Royal Oak

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Traveler rating

Wonderful

0

Very good

0

Good

2

Okay

0

Fair

0

Mediocre

0

Poor

4

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car was cleanreturned the car

2.0

Two times they said one thing and did another. Overall was left feeling like they cared more to nickel and dime the customer than the actual customer. When signing up for the fuel prepay option, they had a sign that showed the price per gallon would be $3.56/gallon and they also verbally confirmed this pricing. But upon returning the vehicle, I noticed that the paperwork said it was $3.68/gallon. It was my fault for not reading more carefully, but they had just said one thing and then immediately printed another. Further, when returning the vehicle I called ahead saying I wouldn't be able to make it to them by their closing time (1pm on Sundays - very inconvenient), they said it's ok to return the next day, they'll just add an additional rental day, which I thought was fair. I explicitly asked if there are other fees associated with this, and they said no, just the additional day. When I returned the vehicle I get the bill and they added an extension fee and a late return fee. After pointing this out, they agreed to waive the extension fee but kept the late fee (but why is there a late fee when you return on the day you extended to?). The vehicle itself was fine. Would just like some accountability for the statements you make to customers.Reviewed 5 Jun. 2023

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2.0

Everything was good as far as customer experience with their friendliness and the pick up and drop off was smooth. The downside the car was dirty, had burn holes and it smelled so badly of marijuana. The whole 5-6 days I had the car it was disgusting nothing took the smell out, leaving the windows down and turning the air on not pleased at all, and if I would’ve been able to return it, I would’ve.Reviewed 1 Jun. 2023

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2.0

I was given a car with a cracked windshield and had to return twice to get it replaced, It was terrible because I was at work and had to leaveReviewed 3 Nov. 2021

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7.9

The return location added nearly 2 and half hours to the ordeal. Why are 90% of the locations closed on a day that the majority of renters would return on?Reviewed 18 Oct. 2021

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2.0

Pros:Requested car (premium suv) was not available. No calls beforehand. Arrogant franchise owner.Reviewed 21 Oct. 2020

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7.2

Pros:I like the van.Cons:It could of been cleaned more we found lottery tickets in the ConsoleReviewed 19 Sep. 2020

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10.0

Pros:Eric was very nice got me a beautiful car Nissan . It drive very goid thank you for the nice rental.Cons:Nonething. It wonderful.Reviewed 13 Aug. 2019

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7.2

Pros:The staff was flexible.Cons:Customer service. The guy was too busy to provide good customer service both times.Reviewed 25 May 2019

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4.0

Cons:They dont get the cars washed in the winter. My rental was filthy outside.Reviewed 5 Mar. 2019

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7.6

Pros:Very good experience with Budget rental in Royal Oak Mi. I am new to renting a car. process was very quick. I have not driven a car in years ( typically SUV or truck) but for the time I had the Mazda 3 I enjoyed driving it.reservations were made easily and when I needed to extended it 1 day that was easy too.Cons:I wanted to drop of my car after hours the night before it was due. Called 800 number was told the nearest location to where I was had a drop box for the key. Filled the gas tank got there no marked drop box called 800 number they informed me that no the only drop box was at Detroit metro airport.. This was inconvenient as the following day my daughter had to take time off to get me back there by 7:00 a.m. to drop the car off. There I was told had I called them directly I could have made arrangement for night drop off. I wish at the pick up point they would have told me to call ahead and also the person I talked to at the 800 number gave me correct information.Reviewed 22 Oct. 2018

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10.0

Pros:Nice customer service.Reviewed 25 May 2017

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5.6

I have to change the carCons:The car was terrible, the sound system does not work and it has a squake in the front left sideReviewed 22 Jan. 2017

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More

• 5.2 /10Enterprise Rent-A-Car Car Rentals at Royal Oak
• 6.6 /10Hertz Car Rentals at Royal Oak

• Has the Budget rental car policy in Royal Oak changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Budget will continually update its policies accordingly. Please contact Budget directly for the latest information. You can find up-to-date information on the coronavirus response of Budget here: Coronavirus (COVID-19) update from Budget

• What is the most popular rental car from Budget in Royal Oak?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Budget in Royal Oak.

• How many car rental locations does Budget have in Royal Oak?

  Budget has 1 rental location in Royal Oak. Take a look at our Budget rental location map to find the best rental cars near you.

• Does Budget have a car rental location at the airport: Detroit Metropolitan Wayne County airport (DTW)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?

  Yes