Book Hertz car rentals in Royal Oak

Reviews for Hertz in Royal Oak

Recent reviews

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Wonderful

3

Very good

0

Good

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Okay

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Fair

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Mediocre

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Poor

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10.0

The friendliness and ease of picking up and dropping off the rental car was great! Vehicle was very clean. Their service was exceptionalReviewed 7 May 2024

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10.0

Pros:Pickup was wonderfully easy; upgraded from intermediate to a large SUV. Drop off through Dropbox at airport very simple.Cons:Car could have been cleaner inside and out.Reviewed 12 Apr. 2021

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2.0

Pros:The drop off process was bad. The Hertz location was suppose to open at 7:30am but nobody was there. There was no drop box to leave keys. I was late for work waiting for someone to show up - they arrived to open the location at 8:15am.Cons:Customers shouldn't be waiting to drop off a vehicle. All locations need a way to drop off keys. It was unacceptable that I was forced to put my day on hold and be late for work because nobody was at the location to receive keys.Reviewed 1 Apr. 2021

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2.0

Pros:They did not have a carCons:They did not have a carReviewed 7 Mar. 2021

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8.0

Pros:Friendly serviceCons:Didn’t get the vehicle I selected, a jeep Cherokee. Needed a oil change so it would keep alarming signs at me.Reviewed 16 Dec. 2020

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10.0

Pros:The were as accommodating as possible to my needs.Cons:I would like to have know I had an ezpass available and how to use it.Reviewed 16 Aug. 2020

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10.0

Pros:Staff was courteous.Cons:Explanation of full tank pre pay option. They easily fixed it upon return of the car and were helpful.Reviewed 30 Aug. 2019

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10.0

Cons:Good serviceReviewed 25 Aug. 2019

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9.2

Pros:Staff was great and check in and out was easy! Car worked fine -Cons:Offer local pick up and drop off. Enterprise is my normal go-to for that feature alone.Reviewed 12 Aug. 2019

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3.2

Cons:The Hertz location is grossly understaffed. The employees are disgruntled. There is no queue which means I get into spats with customers over who was there first. The vehicle had been smoked in and was filthy upon pickupReviewed 25 Jun. 2019

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9.6

Pros:The staff is attentive and have taken care of my needs each time I have rented there. They are a busy place and they juggle all their responsibilities in a respectful manner.Reviewed 7 Jan. 2019

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4.4

Was not treated wellCons:I tend to see the best in people... but it was hard in this case. One of the two employees there was so rude I could hardly believe it. Honestly, I would never rent from this location solely because of the way I was treated. I can't imagine there haven't been similar complaints in the past.Reviewed 8 Jun. 2018

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More

• What is the most popular rental car from Hertz in Royal Oak?

  Luxury (Land Rover Discovery or similar) is the most frequently booked rental car type from Hertz in Royal Oak.

• How many car rental locations does Hertz have in Royal Oak?

  Hertz has 1 rental location in Royal Oak. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Detroit Metropolitan Wayne County airport (DTW)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?

  Yes