10.0
PerfectlyReviewed 30 Oct. 2023
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2.0
Cons:There were no cars availableReviewed 3 Apr. 2021
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4.0
Pros:Price was goodCons:I rented a 4x4 pickup because there was three of us going on a ski trip. They stated that the pickup (2020 Ram Limited) had too many miles on it and could not be rented. They in turn gave me a Durango only to discover that it was not a 4x4, they then traded that for a Toyota 4-Runner which was a gutless tinny 4x4 that barely made it over the mountain and the cruise control did not work. I ended up trading that in for a Ford Explorer Platinum which was perfect... So what is my time worth??? I made a reservation weeks in advance and ended up getting keys for 4-different vehicles before getting something that was satisfactory!! Disappointed to say the least!Reviewed 15 Mar. 2021
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5.6
Cons:Car stunk to high heaven. Smelled like somebody smoked in the car and they used some strong smelling cleaner to cover it up. Was so bad I had to stop and get some febreeze to counteract the smell.Reviewed 19 Oct. 2020
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2.0
Cons:Your company oversold the rentals....so that the four of us that had reservations we not able to get a car and stranded at the airport at 11:15 p.m with no can service..... unacceptable!!!Reviewed 21 Sep. 2020
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4.0
Pros:The car ran well and was good on mileage.Cons:The emergency reserve person working on the 27th was extremely stressed and taking it out on the customers. I stood in line for 2 hrs to get the car I had reserved. I also did not receive a mid size SUV even though that’s what I reserved. I received a large car but paid the mid size SUV price. I would NEVER call in that person to work ever again. Even if it’s an emergency. No patience, rude to the customers, told us all to go somewhere else, she even said out loud that she didn’t know how to do anything. Anyone would be better than her.Reviewed 3 Jan. 2020
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4.8
Pros:I suppose the fact the car we finally got did not break down and drove wellCons:We arrived on the Tues after Thanksgiving. Staff greeted us with "we're so stressed out, so many cars came back, we can't keep up. Your car won't be ready for an hour or more as we just don't have the staff to keep up with the cleaning". Not a good start to OUR vacation. We ordered a car, and they offered us a truck instead, but it was a monster truck, huge! Poor gas mileage, difficult to park. So we went and got lunch and came back to exchange. Now a line, had to wait 30 min to get waited on. Then same sad story from agent, but we got a car. Went out to lot, they were still cleaning so we helped put it back together, and had them forgo the rest of cleaning--now 4 hrs into our vacation time, no fun. Still hearing how stressed they were. Well guess what now we were stressed!!Reviewed 10 Dec. 2019
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9.2
Cons:Fuel gage was at 1/8. Budget still put it at 1/4 filled up. Minor perhaps, but should have been adjusted.Reviewed 5 Dec. 2019
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4.0
Cons:Will not use budget again. They didn’t have the vehicle we needed to fit more, the customer service at pickup was not helpful and was rude. Overpriced and not at all satisfiedReviewed 20 Oct. 2019
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7.2
Pros:Staff was not very engaged. Could be friendlier.Cons:My car was dirty. It had been quickly vacuumed it looked like. There were crumbs and dirt in all the crevices and around the floor mats.Reviewed 18 Oct. 2019
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5.6
Pros:The Drop off wás a nightmare. My contract Says the Drop off would be un Reno, once there, they didn't know anything about me preocupa the car I wanted to Drop off.Cons:They should coordinate their customers' information.Reviewed 4 Jul. 2019
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7.6
Cons:Had to rent a much larger vehicle than desired due to lack of availability of requested size.Reviewed 19 May 2019
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