Ocean and pool is nice
Poor communication Lots of empty promises Uncomfortable couch bed. My daughter had to sleep on the floor View of a palm tree and not the beach No help trying to extend stay
Every room is clean I like size of the bedrooms nice view the pool area
Two different main entrance having to walk a lot layout of the hotel
Decent stay for money
Close to a shopping mall. Walkable to a tourist shopping mall
The food is ok but it takes way too long. sometimes it takes more than 40 mins of wait after ordering.
awesome room and pools. the beach was the best
not enough authenticity
Another perfect stay!
The same staff year after year. So friendly and gorgeous beach and pool! Location is great and love having washer and dryer in the room. We have already booked our return!
Loved it all!
Location, Location, Location
An amazing resort to relax and enjoy the beach, swim in the sea or the many swimming pools.
Just what we needed! wanted! hoped for!
Liked/Loved: -Friendly Staff. Always willing to help. Always a friendly hello and smile. Sure, on occasion, there was a communication gap because I was in a foreign country and did not speak the local language. The staff was more than patient with me. Thank you! -Accommodation: Awesome! we stayed in the single studio with the kitchenette. Just perfect to eat in if needed (Grills on site). Downtown was "Mega", Walmart, Costco, etc to get groceries. Just south was a grocery store called Soriana in Kulkukan Mall. Great restaurants within walking distance. Great food within the resort. You can find everything you are looking for within walking distance of the resort. La Isla shopping right across the street. Bus stops right in front of the resort. Everyone says to ask for the higher levels. We stayed on the second floor and took the stairs...nice to not have to wait for elevators. -Resort: Activities for all ages. You find your people...playing volleyball, kids club, sports lounge, by the pool, or down on the beach. -International: We met people from all over the word staying at this resort (Russia, England, Paraguay, Spain, Qatar, Canada, USA)
Disliked: It's Cancun! What is there not to like _______ ? (if you fill in the blank, don't go). Okay, I did not like the ugly drunk Americans.
Alicia our personal concierge was grade A.
Don't ever book with getaroom.com. They are a HUGE scam.
Savor the beauty of the Caribbean Sea and the rich history of the Yucatán Peninsula’s Costa del Sol. Where once only Mayans walked, Cancún has become a flawless portrait of tropical splendor, uniting pristine ivory beaches with uplifting culture. Rejuvenate at The Heavenly Spa by Westin™ or relax on powdery beaches, refreshing afterward in our dramatic infinity pool with swim-up bar or active family-friendly pool. All the while, onsite restaurants and en-villa barbeques keep you energized. Wake to the soothing sounds and sights of the Caribbean Sea from the private balcony or patio of each of our spacious villas. Indoors, a fully equipped kitchen or kitchenette, expansive living area and washer/dryer guarantee you’re well cared for.
Based on 2,061 reviews
Value for money
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