Cons: Pick up at the BWI airport was bad.
The attendant was not available for timely help and over pick-up process.
17 Feb 2017
Extremely expensive to add days
Pros: The car was ok
Cons: I had sick family and didn't know how long I was going to need to keep the car. I initially increased it by 2 days which was another $80+. There was an emergency so I had to extend it by another day and it was $150+.
6 Apr 2017
Pros: No problem. Friendly easy...right price
22 Apr 2017
Pros: Cost of actual rental good
Cons: The cost of insurance was high
The cost of EZ pass was high
7 Jun 2017
Pros: Decent car
Cons: When we arrived at BWI to pick up the car, there was only one person at the counter despite the long line, we were told we could pick any car in the economy section, but when we arrived there were none there. There was absolutely no communication between the front desk and where the cars actually were to let us know this ahead of time. We were then told to take a compact car. We picked a car, put in our infant's car seat, then went to the drive through to check out. We were then told that the car we selected needed maintenance and the whole line behind us had to be backed up so that we could reverse, unload everything, including the infant and car seat (which is not easy to do), and pick another car. There was no apology for the inconvenience, but we were treated like we made a mistake in choosing it. Really terrible customer service all around. Check-in was just as bad as there was one guy doing the check-in, who had no idea what he was doing and a large group of people trying to get to their flights. We'll never use this company again due to it's poor customer service, unorganized handling of customers, and being short staffed all-around.
22 Dec 2017
Cons: A little discombobulated on pick up
19 Jul 2016
Computers were Down
Pros: The people were pleasant enough.
Cons: When I arrived at BWI the systems were down. We waiting for 30 minutes for them to come back online, with no luck. You'd think they coudl just check out the cars and do the papaerwork manually, but they did not. I ended up going to budget.
24 Aug 2016
Pros: Smooth process
Cons: Size of the car could have given a free upgrade
29 Aug 2016
Cons: The ez pass wasn't working and i had to pay for tolls on my way back
2 Sep 2016
Hidden Fees or False Advertising?
Pros: I liked the advertised price of $25 per day for a compact car, but that was far from accurate. Maybe I neglected to read all the fine print, but I don't think it was provided anywhere near the advertised price on Kayak.
Cons: After I extended my 3 day rental by two days, Dollar said they had to charge me the weekly rate which was significantly higher than the daily rate for some unknown reason. On top of that, Dollar added a mysterious list of unknown taxes and fees to the final bill. In the end, I payed almost $50 per day for a car advertised as $25 per day. I definitely feel like I got taken on this one...but never again Dollar!
Pros: I have rented from this office many times for work and they have always been professional and accommodating.
Although they're often very busy, they always greet me with a smile and help me as quickly as possible.
The cars are always clean and relatively new.
I would recommend this Enterprise location to anyone!!!
4 Feb 2017
Pros: thank you for the fast service and accomadiation
26 Mar 2017
Pros: Customer service was great. Couldn't have been better.All 4 people I dealt with at check in and return could not have been nicer. Thank you.
26 Mar 2017
Pros: Enterprise straighted ot the problem created by the Kayak reservation system.
Cons: I made a reservation for a car at BWI. Kayak made the reservation at an off airport location even though I requested it for BWI. Very problemamatic...
6 Sep 2016
Credit card insurance hassle and no toll transpond
Pros: It was nice that they offered a free bottled water.
Cons: I rent with Enterprise all the time in Chicago, and I always waive the insurance because I have coverage with my credit card. That's always been fine, and unquestioned. Here they made me wait while they called my credit card company to confirm the coverage.
All other times I've rented from Enterprise they have provided a toll transponder. I had left the lot before I noticed one was not provided. The inconsistency is frustrating, and given that there was a toll a very short distance from the lot it would seem to be a reasonable thing to warn renters of.
25 Oct 2016
Pros: The car was great; service was friendly. I liked how Enterprise dropped us off at Penn Station.
Cons: A long line when we dropped the car off. I'm glad we weren't in a hurry.
4 Dec 2016
Cons: I asked for BWI and you switched to another address. So I get to the airport and they don't know anything about me , but have a car that is $46 more. I will never Kayak again. Enterprise was fine, don't use Kayak!
24 Feb 2017
Same issues over and over
Cons: I rent pick up trucks often. This is an issue for Enterprise apparently because in the past, I've gone to the location to pick it up and they don't even have pick-ups available.
I've started calling the location to confirm the existence of the vehicle ahead of time. This usually works. If they don't have it, they say so and I move on to the next company.
In this specific instance, Enterprise called me 30 minutes before my pick up time to tell me that Yes, the pick up was there, but Sorry, it has a flat tire and won't be available. They suggested I try another location about 20 minutes away.
So, I'm rating this rental as 0/1 because it didn't occur.
28 Mar 2017
Pros: Even though multip[le people were working at the facility only one was handling customers. I waited over 20 minutes until I saw the reservationist only to find out that they did not have the car I reserved and I would have to wait at least another twenty minutes for them to clean and servce another car in a different class of vehilces. I cancelled the reservation, called an Uber which picked me up in 4 minutes and had to spend more than two and a half times more on my round trip car fare than the cost of the rental. But, at least I avoided an embarassing situation and got to my meeting with only minutes to spare. Enterprise in Baltimore is totally unreliable for a business customer.
9 Apr 2017
Bait & switch pricing
Cons: The price I signed up for on the website was different from what they told me when I arrived. Unbeknownst to me the car I had signed up was at a different location... even though I had searched for cars at BWI, it was in-town Baltimore. I was pressed for time so I had to just live with the price difference... $21 vs. $85. Yuck! Felt like something the website could have made clear.
Cons: Very long wait, only 1 person was working, spent at least 15 minutes helping one person...........
25 Oct 2016
Pros: Very efficient.
Cons: Was only couple of cars in my size. Could have had more options.
7 Nov 2016
Drop off one person. Slow
Cons: Being talked into more fees & insurance using fear tactics.
I carry my own insurance! It was enough.
Drop off was @ snail's pace. Computer problem for some slowed it down for all.
Too many customers for only one person.
5 Feb 2017
Pros: Car had low mileage and the satellite radio was a plus.
21 Feb 2017
Not given what was promised
Pros: I was mentioned with a speciality car but was given a compact car and asked for the speciality car and was denied and asked for extra bucks. It's literally cheating. As it was Night 11:30 pm and have no option to take the compact and no energy to argue. That was rude.
Cons: I was mentioned with a speciality car but was given a compact car and asked for the speciality car and was denied and asked for extra bucks. It's literally cheating. As it was Night 11:30 pm and have no option to take the compact and no energy to argue. That was rude.
24 Feb 2017
Cons: They added 200.00 dollars more to my reservation
I rented a car from Avis , who honored my reservations
26 Feb 2017
Cons: The price was not the same as the online price. It double the price
27 Feb 2017
Pros: I t was nice clean excellent car.,
7 Mar 2017
Car was fine, TERRIBLE customer service
Pros: The car.
Cons: The customer service! We called to extend the car by one day and were quoted one price, then got hung up on, when we called back they quoted us an entirely different price and were not acknowledging the issue. The person at the desk when we picked up the car was very misleading about costs.
21 Apr 2017
Easy as pie
Pros: Prompt pick up and drop off.
Cons: I wouldn't change a thing. Price was a great deal too!
Cons: Agent didn't put my Hertz number in the record even after I asked her to. Car had high mileage.
5 Oct 2016
Pros: pick up and drop off were very easy. The vehicle I received was good. It was also a great price. The agent was super nice and friendly.
Cons: I asked for the EZPass but discovered we did not have an EZPass. I'm glad that I looked before we set out so we would were prepared to pay cash. It was the easiest solution instead of trying to exchange it.
23 Oct 2016
Pros: Smooth from pick up to drop off. Even received an upgrade to full size at no additional cost.
23 Oct 2016
Cons: When I picked my car up from my parking spot, I accidentally got in the wrong car (I was supposed to take the car in spot 402 and when I saw the sign for 401, I assumed 402 was the one next to it when in fact it was the one across from it). While the mistake was mine, the tone of voice of the gentleman at the check out booth was very accusatory. He didn't say anything impolite but his attitude did not make me feel like a welcomed customer and instead like he was a police officer pulling me over and questioning me.
24 Oct 2016
Cons: Agent not very friendly
26 Oct 2016
Pros: fast check in and out
clean, gas full
shuttle was quick and frequent
Cons: the closest gas station is 2 miles away from the car rental center. make sure you plan accordingly for drop off (Hertz's prepaid tank deal is good, i did not drive nearly enough to make use of it)
31 Oct 2016
Cons: hard sell for expensive options at pick-up, leading to loss of confidence that the clerk had my best interests at heart. I ended up buying the full tank of gas even though my destination was only 30 miles away and used just a quarter tank; it would have been nice for her to help me figure out the best option rather than push for expensive add-ons.
29 Nov 2016
Herta Rental BWI Airport
Pros: Car was great as was the service to pick it up and return. we would definitely rent from Hertz again.
15 Dec 2016
Cons: Car was dirty and smelled. Inspection on car was expired. Had to take the car to another rental spot and exchange. My time and my gas to do that. New car was not full of gas. Attendant said gauge broken but when I filled it...worked fine. No apology .... nothing for my trouble. I will avoid Hertz completely. Too many other car companies.
Pros: The folks at Budget were great. The system at Kayak was not.
Cons: I explained that I was arriving at BWI and needed a rental from there, and somehow you arranged for a rental at a completely different location - very disappointing - felt like bait and switch.
18 Apr 2016
Great Customer Service
Pros: Car rental reservation apparently was for a location other than BWI, although I had thought I had specified BWI as the pickup location on Kayak when I made the reservation. They found a car for me at the airport location and I only had to pay $30 more for the weekend.
31 May 2016
Pros: great service
11 Jul 2016
Change in price when pick up
Pros: The car was good.
Cons: When I went to pick it up, the price changed from $76 to $100. That was a huge difference.
28 Oct 2016
Cons: Poor customer service
19 Jun 2017
Pros: The car, convenience to rent from the airport
Cons: The price with a bit high
12 Sep 2017
Cons: The rental said it was at the airport but it turned out that is from some other offsite. Was not clear on the rental so I went to the wrong place. They were able to rent me a car at the airport location but it cost me more. Not happy about that.
31 Oct 2017
Wrong location...no help
Pros: I specifiicially asked for a car rental at the airport. Was given one downtown. The counter at the airport was rude, wouldn't explain until after he charged me$400 what had happened. Still waiting for the refund on my charge card.
Pros: Excellent experience, no waiting, quick service, everyone was polite. Mitsubishi lancer I got as a compact was surprisingly good car and comfortable, too. Would rent again.
Cons: Nothing went wrong
23 Apr 2017
No after hours drop off
Pros: Convenient location for drop off.
Cons: Could not do an after-hours drop-off at Baltimore location, which meant we had to pay for a night of parking though we were done with the car.
11 Aug 2017
Cons: Gave me the wrong pick up time so when I showed up they were closed. The 800 number offered no help and were clueless as to how to resolve the issue...i.e. Get me another car asap from the nearest location. I cancelled the reservation and hertz made it happen with no effort on my part.
9 Sep 2017
Pros: value for money; quick service.
8 Mar 2016
Cons: Car broke down on the road. Roadside assistance had very unsatisfactory response.
11 Jul 2017
Kayak booked for wrong location
Pros: I booked a rental car to be picked/dropped at Baltimore airport through Kayak; however, the booking was done for a different location, about 30-40 miles from the airport. I did not realize that at the time of booking, as I had entered BWI as pickup/drop off location and thought that the address shown with my rental booking was for the airport Avis location. This was my first visit to Baltimore and and I have no idea of the name of roads for airport Avis location or otherwise. KAYAK SHOULD MAKE ABSOLUTELY CLEAR AT THE TIME OF BOOKING THAT THE RESERVATION IS FOR DIFFERENT LOCATION, PARTICULARLY IN CASE OF AIRPORT, AS NO BODY KNOWS/REMEMBERS AIRPORT LOCATION ADDRESS FOR EVERY CITY.
the Avis staff at BWI airport was good and helpful. Avis 800 customer care sucks, was dishonest and quoted much higher price than that quoted at the airport office.
Cons: I booked a rental car to be picked/dropped at Baltimore airport on 07/09/2017 through Kayak; however, the booking was done for a different location, about 30-40 miles from the airport. I did not realize that at the time of booking, as I had entered BWI as pickup/drop off location and thought that the address shown with my rental booking was for the airport Avis location. This was my first visit to Baltimore and and I have no idea of the name of roads for airport Avis location or otherwise. KAYAK SHOULD MAKE ABSOLUTELY CLEAR AT THE TIME OF BOOKING THAT THE RESERVATION IS FOR DIFFERENT LOCATION, PARTICULARLY IN CASE OF AIRPORT, AS NO BODY KNOWS/REMEMBERS AIRPORT LOCATION ADDRESS FOR EVERY CITY.
Cons: The facility was not at the airport. The facility was closed before I was even reasonably able to travel the 30 minutes from the airport to get there. They transfer you to their "sister" company at the airport and apply "airport" fees to hike up your reservation. They steal your money with a smile on their face.
23 Apr 2016
Pros: The car worked.
Cons: They were rude when we picked up the car, they were incredibly rude when calling our insurance provider, whom we know personally. They were incredibly vague about the drop-off policy and threatened an abandonment fee when I even brought it up. I called corporate to resolve the issue and the people I spoke to, serveral people, we're even more rude, dismissive, and insulting. I was out in hold mid-sentence and transferred without any notification to the stor, which had no idea why I'd been transferred. I completely regret using them.
The car had an air freshener hanging from the nirror, but still smelled.
4 May 2016
Pros: The car was decent but smelled funny, change the oil light was on.
Cons: Service was terrible, was promised unlimited miles before booking but it wasnt true, they said faster checkout with a major credit card but still had to jump through many loops to prove I had my own insurance even after acknowledging that my credit card would cover me, a way for them to try and sell me unnecessary add ons. Tried to explain it to the associate but she shrugged me off telling me it's policy, false advertising is what it is.
2 Jun 2016
Safety issues !!!
Pros: Nothing to like in this place
Cons: The cars are Filthy inside out. they don't take time to clean them, i had to change 3 cars to finally agree on one. the first one had a bold tires, the second one had scratches all over the car but you can't determine the damages as the body is dirty. the last one was OK with a bad tire sensor that kept displaying an error every time you start the car plus a change oil message that kept prompting. If i have time i would report them to the BBB. Not worth the money i paid. VERY disappointing that kayak list them on their website. i use to trust kayak!