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2.0
Hertz informed me at pickup that the reservation was for an electric vehicle, but this was never mentioned on Kayak. I had to pay a huge uncharge for a normal vehicle.Reviewed 7 Sep. 2023
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8.0
The extra fee for spouse to be a driverReviewed 21 Aug. 2023
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2.0
I had to cancel the booking before pickup as my flight got cancelled. But they charged 50$ which is unfair as while booking it shown 0 cancellations charges hence I had booked with the card details. I just had to change the dates.Reviewed 13 Aug. 2023
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2.0
Could not get our rental. They had no cars to rentReviewed 24 Jul. 2023
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2.0
Showed up with a reservation that was even pre-paid, only to be told there were no cars available. Went to AVIS instead. You should too.Reviewed 8 Jul. 2023
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4.0
Hertz did not have a car when I arrived. They did not / could not verify my reservation when I arrived. They tried to charge me more for a car that I had pre-paid for. Somehow KAYAK and Hertz do not communicate well.Reviewed 16 Jun. 2023
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2.0
I had to wait 90 minutes to get a car. And then they only had an electric vehicle. It was the most ridiculous car rental experience I've ever had.Reviewed 10 Jun. 2023
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10.0
Loved getting to select the car and the whole check in check out process was easyReviewed 7 Jun. 2023
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2.0
They didn’t have any cars when I got there to pickup my reservation. This is the 2nd time this month that this happened to me at Hertz.Reviewed 22 May 2023
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4.0
Pickup was a disaster. They said they had no cars -- why do we make reservations? It took an hour to finally get a car. The attendant pointed at the Tesla we rented and we asked her about charging cables (so we could plug in at a more easily found "level 2" charger, not just use a Supercharger) and she just shrugged. Drop-off was also frustrating because the attendant didn't know if we get recharged for using a Supercharger or just a flat fee, so we left without knowing what the charges were (turns out it's $35 if you return it with less than 70% and also you will be recharged for whatever you ring up at a Supercharger). The car was great, the facility is overtaxed and understaffed.Reviewed 17 Dec. 2022
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2.0
Unless you're a Gold member expect to wait awhile for your vehicle.Reviewed 13 Nov. 2022
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2.0
Pickup was an absolute nightmare. 25 people at least waiting for their car rental at Hertz. Initially told 30 minutes… it took over 2 hours. I will never rent from Hertz again.Reviewed 7 Nov. 2022
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