Pros: Staff member was very pleasant and helpful. Car was clean.
29 Apr 2016
Pros: No issues. Flawless transaction
Cons: No issues
9 Aug 2016
Pros: Great customer service at the airport.
28 Sep 2016
Cons: Didn't have the vehicle I reserved. I reserved a 15 passenger van, but when I went to pick up, they were only going to give me a 10 passenger. Didn't give me a discount for the upgrade, which I thought my reserved price should have been honored. Ended up paying over $100.00 more than I expected.
8 Nov 2016
Cons: The amount was not chartered right! The car wasn't clean.
6 Mar 2017
Bad customer service
Pros: Carvwas good, pick up is easy
Cons: Franchise fee was added. The mobile oil was not changed. There was no water in wipers. Insurance rate was high. Extremely poor service. Difficult to locate car in the garage because no sign was posted. Over all, the service was poor, not comfortable in taking car on rent
26 Mar 2017
Cons: They tried to stick me with an 11-seater van, and had to pay extra to get a more reasonable economy car/sedan. This was not transparent to me when I made the reservation.
3 Apr 2017
Watch out for unwanted "Trip saver": 4.99/day extra
Pros: Staff were polite (but lied)
Cons: When I queried the $20 increased charge over the quoted price at the counter I was told it was the "franchise fee". When I had time to look more closely I saw that "Tripsaver @$4.99" per day had been added without asking me if I wanted it (I didn't, I have AAA)
I called the franchise and the lie was repeated - evectivly blaming KAYAK for not quoting the right price (in fact KAYAK's quote was accurate)
7 Apr 2017
Pros: pick up and drop off right at the airport
Cons: waiting in line to drop off car. Car did not have a gas cap and no one told me when I picked it up so I wanted to report when I dropped it off so as not to get charged for it. I had to wait in line and when I got to the counter the girl said very matter of tact, "oh those cars don't have a gas cap".
11 May 2017
Cons: My key broke with normal use in the ignition over 4 days and I was charged $300 for it!!! I will be disputing this.
Cons: There was noone at the desk when I arrived, and noone answered the phone when I called, so I rented from Avis instead.
19 Sep 2016
Cons: Nobody at the Payless counter. Avis staff said nobody had even come in that day. Avis saved the day and matched my rate
9 Oct 2016
Quick, Easy, Good Value
Pros: Quick, easy rental process in Syracuse while other counters had lines.
Cons: Car was good but a little more worn than most but did fine.
30 Jan 2017
No staff at counter
Cons: Payless apparently has staffing problems at this site. There was no one on duty at 4 PM. Fortunately, someone from the adjacent Avis counter was able to rent me the car. Otherwise it was fine but it's not OK to have no staff on duty.
3 Feb 2017
Good all round
Pros: Everything worked out for us.
5 Mar 2017
Friendly People, Great Value
Pros: Very friendly staff, clean car, great value.
13 Jul 2017
Cons: Nobody was present at the Payless desk when I arrived at the check in counter and no one ever showed up. The sales rep from Budget checked me in . I almost missed a funeral
19 Sep 2017
Dirty car and smelled like stale smoke
Pros: Pick up and delivery was easy
Cons: INitially the clerk tried to charge an extra 20$ and then when questioned, he made the adjustment to the original quote. INitially I thought the car smelled like stale smoke, but out the window down and it wasn't bad. The next day, when I drove further it smelled so bad it was nauseating, but I didn't have time to return the car. When night came, I realized the inside of the windshield was filthy and smeared causing considerable headlight glare. There was also a map from the previous renter and a bag of trash in the trunk. When I reported this politely to the clerk, she put a note in my reservation. I don't think she really cared. I will not use this company again.
25 Sep 2017
Cons: There was no one at the rental counter when i went to pick the car up. Luckily the people from Avis were willing to help me.
12 Nov 2017
Unhappy with insurance arrangement
Pros: Payless knew nothing of the independent company from whom I purchased insurance, and tried to sell me their own.
Cons: Did not understand that I was not purchasing insurance from Payless. Uncomfortable with the dis-connect with Payless. I know you make money on insurance but I felt LESS secure because of the arrangement. Insurance is about buying a sense of security, so this arrangement failed
Cons: Car was beat hard transmission slipped and screamed the entire trip driving it gently
15 Nov 2016
Carol was awesome!
Pros: Carol, the receptionist in Syracuse at pick-up was phenomenal! Engaging, knowledgeable and helpful.
Rate was incredible and size of car for the metal class was great.
Maybe the best rental car experience I have had.
27 Nov 2016
Cons: Our flight was delayed by over an hour and by the time we landed the rental counter was closed. I was unable to contact them due to the fact that I followed the rules by turning my cell phone off once the cabin door was closed. I feel that hertz should ensure all flights are in prior to closing. I call customer service and told it was completely my fault and I was left stranded over 60 miles from final destination. I was only told to get a hotel room and wait til morning. This would all have cost me more money that I was not willing to spend. I will never rent from hertz again even as a last resort.
4 Jan 2017
Cons: Did not mention details for each service cost.
I ended up with a $1000 bill for only a-week rent.
17 Feb 2017
Pros: Friendly staff. On site vehicle. Quick service on pick up and return
1 Mar 2017
Pros: Comfortable little car with some nice acessories. I would rent that size again.
Cons: Did not like the color. Black showed a lot of dirt. Do not like the gas feature of when the car is idling and turns off car to conserve gas.
30 May 2017
A plus service
Pros: The ease of pick up and returns.
6 Jun 2017
Pros: After I got re-routed to a different airport, my 24-year-old son had to pick up our car instead. I was worried because I thought you had to be 25 to rent. There was a small fee associated with it, but he was able to pick up our car with no problems, last minute. Thank you!
20 Aug 2016
It was great price and service
Pros: Van was ready to go, it was proper clean . Sll the paperwork done in less than 5 minutes which is great.
The price I got it was best.
Cons: Nothing was that what I did not like.
13 Oct 2016
Pros: An upgraded vehicle was ready for pickup as scheduled.
Pros: Best option to get from the Syracuse Airport to Ithaca when you don't have a ride. It is so much for convenient and affordable than the car service and limited bus schedule.
27 Dec 2015
Deliberately hidden large fees, and fuel consumpti
Cons: - They over-estimated fuel consumption and billed me excessively, or did not give a clear estimation method.
- Airport tax ($40) was labeled deliberately obscurely and not included in initial offer totals.
- Agressive upselling to higher models was tasteless and crass.
19 Apr 2016
Pros: The vehicle is nice and comfortable. Other than the comments below it was a good experience.
Cons: The windows looked like they were cleaned with an old rag. The night we picked it up it was rainy and we couldn't see very well. stopped at a restaurant and used water and paper towels to make it where we were gping.
31 Dec 2016
Pros: I really appreciate that the staff in Syracuse stayed late to wait for our delayed flight. Super service!!!
6 Feb 2017
Cons: After I filled tank they still tried to charge me and when I picked the vehicle up it wasn't filled
4 Mar 2017
Worst rental ever
Pros: This car smelled bad and drove worse. It made more noise than the bed in a hotel that rents by the hour. Terrible
12 Apr 2017
Pros: The Pick/up was delightful and the help we got via phone and than in person was magnificent.
Cons: Person who took the keys and handled the drop off was at best rude but more important incompetent and in every aspect the opposite of the service received at pick-up.
2 May 2017
Syracuse was fine, DCA was awful
Pros: Dropping off in Syracuse was fine. Picking up at DCA, I encountered the worst service I've ever dealt with.
Cons: Dropping off in Syracuse was fine. Picking up at DCA, I encountered the worst service I've ever dealt with.
1 Oct 2017
Pros: Easy pick up and drop off
Cons: Bugs not completely cleaned from windshield and candy (3 M and Ms) on floor along side the passenger seat.
Cons: Nobody to collect car. Line to return was 2 hours long. You have about 100 pissed off customers from that return date. Matter of fact I'll be calling about getting a refund. HORRIBLE. UNACCEPTABLE to run a business this way.
22 Jul 2016
Cons: Pickup counter was understaffed. Literally every other counter was empty except for the avis/budget. Budget counter was closed for no reason.
12 Sep 2016
Great value rental.
Pros: Excellent price, friendly service, convenient pick-up and drop- off only 50 mete from the terminal, free upgrade - what's not to like.
Cons: Nothing. The best rental experience of my life!
23 Jan 2017
Funeral for my Mom
Pros: This time Budget was perfect!!! As it always has been in the past in Syracuse Airport!!! But in Indiana last October they took me for a ride with the bill!!! Hundreds of dollars over my bill!!! That place in Columbus Indiana I will NEVER USE THEM AGAIN!!!! THIEVES!!!
5 Sep 2017
Easy with great service at Syracuse airport.
Pros: Easy with polite good service
1 Oct 2017
Cons: It wasn't clear where to go to get the car. There was no explanation of the cars features, and no examination to make sure it was free of dents, etc. I would have liked a little more hands-on support.
7 Dec 2017
Very easy pick up and drop off
Pros: The pick up and drop off was so fast. I’ve never experienced such fast car rental transactions.
6 Jan 2018
Cons: Horrible customer service. Wouldn’t replace windshield wipers on defective blades and we had to drive through lake effect snow the entire time. Tried to turn it in, spent hours with customer service, all lies and no follow through. Never rent with Budget.
5 Jan 2017
Transmission system repeat failure
Pros: Car was clean,
Cons: Two hours into a drive that should have taken 4.5hours the transmission started to fail and there was no acceleration. Called roadside assistance but because I was in rural NY there were no pick-up locations nearby. I rented this vehicle to make a flight out of LGA and if I had waited for roadside assistance to finally get to me I would miss the flight. Despite repeatedly "resetting" the transmission I was only able to drive 40mph and even slower uphill. The drive was unsafe and unpleasant and what was a 4.5 hour drive became a 6 hour drive.