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Federal Way car rental reviews and directory
Rated #1
Budget
Best Rated
10.0 Excellent (4 reviews)
1 location in Federal Way
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Budget reviews
Car rental locations
Budget
Locations in Federal Way
34225 Pacific Highway South
+1 253 661 1392
All Budget reviews
Budget reviews in Federal Way
Rated #2
Enterprise
8.5 Excellent (12,800 reviews)
4 locations in Federal Way
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Enterprise reviews
Car rental locations
Enterprise
Locations in Federal Way
2316 Auburn Way N
+1 253 939 4690
2602 Pacific Hwy E
+1 253 926 3950
327 Central Ave S
+1 253 859 0720
33427 Pacific Hwy So.
+1 253 661 9866
All Enterprise reviews
Enterprise reviews in Federal Way
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
car was clean
pick up the car
great customer
great service
friendly staff
nice car
great experience
car available
great car
airport location
return the car
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5.2
Pros: Great Gas.
Cons: Smelled like weed.
review from
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3.6
Better customer service be nice
Pros: The location of the Enterprise
Cons: I especially dislike it picking up a car that one representative actually got into start up and didn't take note there was some type of food substance on the steering wheel, stains all over the backseat, and smudges all over the windows. I was running late and had to leave. I ended up cleaning the car finding molded bread in the backseat before my trip. Prior to my trip I received a phone call from a representative that had the same attitude when I called about the issues of a dirty car; she was much too busy to even listen to my questions and issues and seem to lack concern and empathy. This surprised me when I went in the office to pick up my car as there are four people there that didn't really seem to have anything to do but chat amoung themselves. The manager was a little more customer service oriented but overall the experience was disappointing as well as disgusting with the old food particles in the car
review from
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9.6
Pleased with service
Pros: I went to rentalz a compact and they have 10%Off for military and put me in a 2017 dodge 1500 with the 5.7 Hemi. My dream ride.
review from
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10.0
Good trip
Pros: The fact it was up graded without a extra charge.
review from
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2.0
Cons: Not at the SeaTac rental plaza. This is more the fault of the app not the enterprise
review from
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10.0
Great customer service
Pros: The car was clean, well kept and very affordable. The customer service was top notch and even called me the next day to ask about my experience. Very happy and satisfied.
Cons: Nothing
review from
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10.0
Outstanding service
Pros: Professional, courteous & very knowledgeable customer service provided by Will.
review from
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9.6
Pleased with service
Pros: I went to rentalz a compact and they have 10%Off for military and put me in a 2017 dodge 1500 with the 5.7 Hemi. My dream ride.
review from
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10.0
Good trip
Pros: The fact it was up graded without a extra charge.
review from
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10.0
Great customer service
Pros: The car was clean, well kept and very affordable. The customer service was top notch and even called me the next day to ask about my experience. Very happy and satisfied.
Cons: Nothing
review from
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10.0
Outstanding service
Pros: Professional, courteous & very knowledgeable customer service provided by Will.
review from
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5.2
Pros: Great Gas.
Cons: Smelled like weed.
review from
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3.6
Better customer service be nice
Pros: The location of the Enterprise
Cons: I especially dislike it picking up a car that one representative actually got into start up and didn't take note there was some type of food substance on the steering wheel, stains all over the backseat, and smudges all over the windows. I was running late and had to leave. I ended up cleaning the car finding molded bread in the backseat before my trip. Prior to my trip I received a phone call from a representative that had the same attitude when I called about the issues of a dirty car; she was much too busy to even listen to my questions and issues and seem to lack concern and empathy. This surprised me when I went in the office to pick up my car as there are four people there that didn't really seem to have anything to do but chat amoung themselves. The manager was a little more customer service oriented but overall the experience was disappointing as well as disgusting with the old food particles in the car
review from
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2.0
Cons: Not at the SeaTac rental plaza. This is more the fault of the app not the enterprise
review from
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Hertz reviews
Car rental locations
Hertz
Locations in Federal Way
1911 Auburn Way North Ste E
+1 253 333 8215
32700 Pacific Hwy S, Suite 5
+1 253 835 1970
606 Washington Ave N
+1 253 852 4314
All Hertz reviews
Hertz reviews in Federal Way
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
pick up the car
airport location
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2.0
Bad Experience
Pros: nothing
Cons: I received an email confirmation from priceline / Kayak stating that as I ordered. Iwas to pick up Sat at 12:00 noon and drop off the following Saturday at 5pm. I went to pick up the car got there at 12:15 and they were closed (they close at noon) on Saturday's. Nothing in the documentation I received even listed their hours. I called the emergency number list on their door and that took me to Hertz. Once I began to explain my situation which took awhile as they didn't seem to understand me very well. Anyway they transferred me to a supervisor who informed me that I was pretty much out of luck never even asking if I wanted a car. She did however tell me that I forfeit the $350 that I paid for the rental because I didn't pick up the car. I then tried to explain again that I was supposed to pick up the car at 12:00 and they close at 12 and also that my reservation has me bringing it back the following Saturday at 5:00 where they will have been closed for 5 hours. What was I supposed to do with it then? After awhile I was able to convince her to give me a refund, as she said it was a courtesy. Basically all I got out of the conversation was that this was ll my fault. I should have know the hours and read my confirmation letter where the hours are listed. I've double check a couple three times now and there are no hours listed. Anyway I had to spend a lot more money but I was able to get a car after some scrambling around. I also did receive a refund.
review from
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8.8
Once you get the car, it's great!
Pros: They upgraded my car, drop off took 30 seconds and it was a breeeze.
Cons: Getting the car took nearly an hour. There was no communication as to why the line was so long, which made the extra long wait extra frustrating. Especially because there was one gentleman falling asleep at his computer, not taking any customers. When I finally got through the line, there was still an extra wait before my car was ready. Once I got it, it was great, but there was more than one moment where I was about to jump ship to any other vendor without a line.
review from
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8.0
Pros: Staff at the office in Federal Way was very friendly and helpful.
review from
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3.6
Horrible deposits
Pros: Easy service
Cons: I didnt like the fact that my deposit and rental charge of 642$ came out of my account and then an additional 400$ for the rental was taking out of my account also for 2 days then refunded back into it. Your company should not be allowed to withdraw an amount that isnt suppose to be charged!
review from
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10.0
Online Reservation
Pros: -It was the cost quoted online (broke out what was car rental and what was taxes - I declined insurance so had no cost for that). -Quick pick-up -The gentleman at the drop-off location at the airport saw I was about to struggle and assisted me with my 4 large bags (I was moving to another country). I thought that was really above and beyond what they had to do.
Cons: - Guy ahead of me had debit card and they do not accept that - I think that should be better advertised. -Car was jerky when idling (may have needed to be serviced)
review from
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8.8
Once you get the car, it's great!
Pros: They upgraded my car, drop off took 30 seconds and it was a breeeze.
Cons: Getting the car took nearly an hour. There was no communication as to why the line was so long, which made the extra long wait extra frustrating. Especially because there was one gentleman falling asleep at his computer, not taking any customers. When I finally got through the line, there was still an extra wait before my car was ready. Once I got it, it was great, but there was more than one moment where I was about to jump ship to any other vendor without a line.
review from
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10.0
Online Reservation
Pros: -It was the cost quoted online (broke out what was car rental and what was taxes - I declined insurance so had no cost for that). -Quick pick-up -The gentleman at the drop-off location at the airport saw I was about to struggle and assisted me with my 4 large bags (I was moving to another country). I thought that was really above and beyond what they had to do.
Cons: - Guy ahead of me had debit card and they do not accept that - I think that should be better advertised. -Car was jerky when idling (may have needed to be serviced)
review from
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2.0
Bad Experience
Pros: nothing
Cons: I received an email confirmation from priceline / Kayak stating that as I ordered. Iwas to pick up Sat at 12:00 noon and drop off the following Saturday at 5pm. I went to pick up the car got there at 12:15 and they were closed (they close at noon) on Saturday's. Nothing in the documentation I received even listed their hours. I called the emergency number list on their door and that took me to Hertz. Once I began to explain my situation which took awhile as they didn't seem to understand me very well. Anyway they transferred me to a supervisor who informed me that I was pretty much out of luck never even asking if I wanted a car. She did however tell me that I forfeit the $350 that I paid for the rental because I didn't pick up the car. I then tried to explain again that I was supposed to pick up the car at 12:00 and they close at 12 and also that my reservation has me bringing it back the following Saturday at 5:00 where they will have been closed for 5 hours. What was I supposed to do with it then? After awhile I was able to convince her to give me a refund, as she said it was a courtesy. Basically all I got out of the conversation was that this was ll my fault. I should have know the hours and read my confirmation letter where the hours are listed. I've double check a couple three times now and there are no hours listed. Anyway I had to spend a lot more money but I was able to get a car after some scrambling around. I also did receive a refund.
review from
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3.6
Horrible deposits
Pros: Easy service
Cons: I didnt like the fact that my deposit and rental charge of 642$ came out of my account and then an additional 400$ for the rental was taking out of my account also for 2 days then refunded back into it. Your company should not be allowed to withdraw an amount that isnt suppose to be charged!
review from
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Avis reviews
Car rental locations
Avis
Locations in Federal Way
22005 84th Avenue South
+1 253 395 9975
34225 Pacific Highway South
+1 253 835 1121
All Avis reviews
Avis reviews in Federal Way
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0
Pros: I asked fir a compact and instead was upgraded to a pick-up truck.
Cons: I never drove a full-size pick-up truck before but the counter agent insisted that there is nothing left on the lot and there was no way to otherwise accomodate me.
review from
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2.0
They gave my car away. Had to rent a u haul.
Cons: Flew to Seattle and tried to pick up a reservation from 4 months ago and they didn't have it. I needed this to drive my 2 friends and I hours away to a concert. Another lady had the same problem while we were waiting. The lady working was nice but the company almost ruined my vacation. Had to rent a moving van from uhaul. It was cheaper, anyway.
review from
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9.2
Pros: Agents very courteous and accommodating.
Cons: Construction site at pick-up/drop-off limited ease of in/out parking but otherwise ok.
review from
Car Rental Locations in Federal Way
When to Book a Rental Car in Federal Way
Average daily price per month
Rental car prices as pick-up date approaches
-1 day
-2 days
Top tips for renting a car in Federal Way
- Book your rental car in Federal Way at least 2 weeks before your trip in order to get a below-average price
FAQs About Renting a Car in Federal Way
What is the cheapest car rental company in Federal Way?
In the past 72 hours, the cheapest rental cars were found at Hertz (C$ 29/day), Avis (C$ 53/day) and National (C$ 71/day).
What is the best rental car company in Federal Way?
Based on ratings and reviews from real users on KAYAK, the best car rental company in Federal Way is Enterprise (8.5, 12800 reviews).
Which car rental companies are at the airport: Seattle/Tacoma Intl Airport (SEA)?
Car rental companies onsite at Seattle/Tacoma Intl Airport include Fox, Hertz, Sixt, Budget, Dollar and E-Z Rent-A-Car.
Which car rental companies will pick you up at the airport: Seattle/Tacoma Intl Airport (SEA)?
Car rental companies that offer shuttle or pick-up services from Seattle/Tacoma Intl Airport to off-airport locations include Fox, Alamo, Enterprise, Hertz, Sixt, Thrifty, Budget, Dollar and E-Z Rent-A-Car.
What is the cheapest rental car location in Federal Way?
In the last 72 hours the cheapest rental car price was found at Hertz 10202 149th Street E 98375 (22 kilometers from city center).
How can I find car rentals near me in Federal Way?
Take a look at our extensive car rental location map to find the best rental cars near you.
