INCREASED THE PRICE OF ONE DAY FROM $32 TO $139

Cons: Horrible. I was forced to keep the car longer since I WAS DROPPING OFF LATE and they were trying to charge me almost 3x for one day. Horrible. Never renting from them again.

Cons: I did not like that when I went to pick up the car they charge me an additional $200 for a deposit in a sneaky back handed way. First they said I needed to swipe my card to verify that it was the one that was used in the online purchase, and told me that they were not going to charge me anything. Then they said that they where going to hold the $200 deposit until the vehicle was returned. The deposit was not release until 5 days after the vehicle was returned. Additionally, the vehicle was really dirty and the power supply did not work so i was not able to charge my phone.

They didn't have the car size I needed

Cons: I had to cancel and they waited EIGHT DAYS to return my money.

Room for improvement

Pros: In person, the staff at the Fredericksburg, VA office were very nice and helpful. I dropped off after hours, and I realized that I forgot to refill the fuel, I called the office first thing in the morning and they allowed me to come back and fill it to avoid the $9.99 a gallon charge. Once I was able to find a location with a car for an exchange (due to car issues) they were quick and friendly.

Cons: The original car I rented to drive from VA to IL had some issues, the major one being that about 2/3 the way through my trip, the RPMs were running very high, and as I accelerated to merge onto the highway it was rather shaky and loud. When I arrived to IL, the Fredericksburg office was closed, so I waited to call until the next day to see what my options were for my return trip. I tried 5 times the following day, and no one answered. The day after that, I decided to try the office one more time before calling corporate. They answered and said that I could take it to any Hertz in IL. I was in rural IL, so once I found a location that was still open (as in, not permanently closed), they could not guarantee that they had a car available. I then called another location (1 hour away) and they said they could have a car within an hour. I arrived approximately 1.5 hours later and they told me they did not have a car available, but directed me to drive across town to another location. Once I arrived, they had a car and it was a quick process.