Pros: Car was clean and what we ordered. We paid exactly what was quoted.
Cons: We waited for a while to get picked up from the General Aviation terminal at Freeport, Bahamas even though the rental office was 3/4 mile away. When we got to the counter, the customer service rep wasn't very pleasant. She wasn't rude, just not friendly and had an "I don't care attitude."
28 Dec 2016
7 Mar 2017
Pros: Convenience of pickup
Cons: Inconvenience of dropoff.
14 Mar 2017
Cons: Reserved a van because we had 6 passengers and on vacation. When we got there no vans available. Nothing to accommodate 6 passengers and nothing to accommodate all our luggage. Had to take a vehicle that was only 5 person -- which meant cramped and no seat belt. Did not have a van for us until 2 1/2 days later. Not happy at all. Gave a discount but not really enough to make up for the horrible inconvenience and unsafe conditions.
Pros: I rent cars several times a year and this was by far the easiest best transaction I have ever had. The Staff were accommodating and polite. The whole process took from beginning to end about 10 minutes.
6 Jan 2017
Car we rented wasn't available, we lost 4 hours of
Pros: Staff seemed friendly enough, tried to fix problem.
Cons: Previous renters of the 1 van they have on site decided to come back late, so we lost 4 hours of our drive waiting for them to return. Car was given to us with 1/3 tank of fuel. No discount taken off for late delivery of car, but an overcharge of $200 on my cc card was just noticed. I will be following up.