Cons: Rental place was not clean, mini van that we rented did not have key fob
15 Jan 2017
Pros: I thought Avis did a nice job of recovering from the Kayak induced mishap of thinking I was renting a car picking up at Miami International Airport, but in fact my reservation was for some local market location off airport.
Cons: Didn't like that Kayak made the reservation for an off-airport location. Of course, I realize I may have made a mistake, but the interface made it too easy to make that mistake.
27 Feb 2017
Lots of fine print issues
Pros: Car was new
original price was good
New rentacar center in MIA is nice ...
Cons: It was not clear to me that I was renting offsite from the Miami airport through the Avis website when I booked. So, when they had no car for me at the airport upon arrival, I had to cab it a few miles away to the local location. Even though I was later than my planned time to pick up the car, my car was not ready and was being cleaned. 4o minutes waiting...and then the car was still wet and some dirt since they didn't towel it off in those 40 minutes. Then I found out this location was daytime only and had no dropbox for dropping off car off hours. I had to drop it off at the nearby MIA airport...and was changed around $85 more for that simple change. I had been told it would be around $25 from the Avis 800#. Early morning drop off at MIA, no one attending. Once employee finally came by, but spoke no English. Miami service people, in general, are not as professional or courteous as other locations I usually use Avis or Budget at. I am a business preferred account user...but that doesn't seem to get me much...at least in Miami.